IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,268 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Good quality, durable, fair price, delivered very quickly (1 day!). Have used IT luggage many times before and it's always my first choice.”

Helpful Report

Posted 4 months ago

“Excellent movement, strong and very good design.”

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Posted 4 months ago

“The item arrived well-packaged and is lightweight. The fabric quality does not quite match the appearance in the pictures, and when the bags are filled, some creases become visible on the exterior. Perhaps a thicker fabric could prevent this. I cannot comment on its long-term durability as I have only used it once, and it performed satisfactorily on that occasion. The delivery was delayed, but the delivery fees were subsequently refunded.”

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Posted 4 months ago

“I have issues with my luggage and am in contact with your customer advisors. I will review again if the issues are resolved”

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Posted 4 months ago

Hi there, Many thanks for your review. I am sorry to hear this. However, I can happily see that the customer service team are providing assistance directly via email. Please kindly refer back to this email chain, where any/all further updates can be provided. We hope to resolve this matter asap for you. Many thanks

Posted 4 months ago

“Stylish suitcase, light and roomy with just the right amount of bling. Easy to pull and manouvre . Delivered promptly”

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Posted 4 months ago

“Very pleased good value for money for”

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Posted 4 months ago

“Great items - larger than the average size at very reasonable price. Excellent delivery service”

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Posted 4 months ago

“Delivery was first class. Don't know about the case yet as we haven't used it.”

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Posted 4 months ago

“Love. The design of my black Glimmering cabin case. Bought direct from ‘it’ at a bargain price. Case arrived next day. A great service.”

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Posted 4 months ago

“I'm sad to say the order was wrong ,the wrong colour case was in the correct colour box so I received 2 cases of the same colour”

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Posted 4 months ago

Hi Janice, Many thanks for your review. Please accept my sincere apologies for this error. Please kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate this matter further for you. Many thanks

Posted 4 months ago

“My cabin cases arrived and they are beautiful. The floral lining in my one is so lovely. The plain lining in my husbands one is perfect for him. I haven't used them yet but they look perfect for a mini break.”

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Posted 4 months ago

“Excellent service. The suitcase was delivered within 24 hrs of placing order.”

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Posted 4 months ago

“Excellent service Delivery arrived next day free of charge. Beautiful suitcase Very 😊 happy with my purchase”

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Posted 4 months ago

“Lovely looking luggage not used yet so unable to review on this”

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Posted 4 months ago

“Everything was very good.”

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Posted 4 months ago

“Easy to order online. Arrived quickly and easy to collect from a parcel locker. It's a Christmas present but on inspection should suit the person it's meant for”

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Posted 4 months ago

“They look great and I have been using It luggage for years and never had any issues . Highly recommend!”

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Posted 4 months ago

“It's beautiful”

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Posted 4 months ago

“Sent wrong Suitcase still free trying to resolve it”

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Posted 4 months ago

Hi Amanda, Many thanks for your review. I am sorry to hear this. However, I can happily see that further information has been requested as of 23/11, in order to assist with resolving this matter. Please kindly refer back to the email chain with this requested information in order for the customer service team to happily assist further. We hope to resolve this matter asap for you. Many thanks

Posted 4 months ago

“After losing the IT case I bought last year to baggage handlers I was pleased to have ordered a full set in the sale. Lovely cases, delivered quickly and I can’t wait for my next holiday to use them.”

Helpful Report

Posted 4 months ago

IT LUGGAGE is rated 4.3 based on 7,268 reviews