IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,286 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Website easy to use. Good communication during the order process.”

Helpful Report

Posted 10 months ago

“I received the wrong size luggage and am still waiting for the correct one to arrive. The incorrect item has already been collected, and with an upcoming trip, I'm really hoping the right size is sent soon. So far, I haven’t received an update regarding the replacement.”

Helpful Report

Posted 10 months ago

Hi Ricardo, Many thanks for your review. I am sorry to hear this. However, please kindly be aware that we are required to collect the incorrect item prior to dispatching any further items as policy, therefore, with collection of the incorrect item only scheduled for 20/05 (yesterday), we would not have been able to dispatch any further items to yourself prior to this point. I can happily see that as your collection has now successfully occurred, your replacement item has been dispatched with the tracking information for this advised directly within the email chain. However, please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 10 months ago

“Very very poor service. It has been over 10 days and I still haven’t received my order and customer service have not been very helpful at all trying to locate where my order has gone. No offer of a new order to be sent out. Expected more from the customer service of a large company like IT.”

Helpful Report

Posted 10 months ago

Hi Kate, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can see that you have been in communication with our customer service team via email since Friday, for a span of 3 working days, with the team investigating the whereabouts of your parcel during this time. Please kindly refer back to the email chain where a further update has been provided as of this morning for you and of course, do not hesitate to get back in touch if we can be of any further assistance in the future at all. Many thanks

Posted 10 months ago

“Excellent suitcases. Well made and importantly very light. Quick delivery.”

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Posted 10 months ago

“Excellent service, easy to order on line. A very fast delivery”

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Posted 10 months ago

“Delivery extremely quick and product really high quality unfortunately due to size I decided to return, returns process was simple and items were pick up promptly (7th May) however the refund process is extremely poor, it’s now 20th May and refund is yet to be received! 1st notification following collection was 19th May advising my refund had been processed however it could take a further 10 working days for the funds to be received into my bank account!! Extremely disappointing and unfortunately would put me off ordering in the future”

Helpful Report

Posted 10 months ago

Hi Ashley, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with the refund process. However, I can happily see that your necessary refund was fully processed as of 18/05, unfortunately, from this point there is nothing further we can do in terms of the time this takes to arrive within your bank account, for which I can only apologise. Nevertheless, if you do require any further assistance in regard to this matter or in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 10 months ago

“Email sent 14th May and had no acknowledgment see below. Hi, I ordered my luggage and paid for express luggage. Yodel received it on the 10th May it then sat at Lichfield depot from 10th -13th May with no movement. I finally received it yesterday 13th May and the condition of the box was awful please see attached photos, on opening the box it didn't even have any protective polythene on it. Fortunately the case was ok apart from a small stain on top of case. I have to accept this case as I am flying early hours tomorrow. Just thought would let you know the condition of the item/box delivered by Yodel.”

Helpful Report

Posted 10 months ago

“Love my very light suitcase”

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Posted 10 months ago

“We have used IT cases for over 10 years and only recently retired them after very good service when the wheels failed. We replaced them with two large IT softshell cases and look forward to many years of use. Good cases and a good price.”

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Posted 10 months ago

“We have had several It cases over the years quick delivery good robust case and if you have a spare one It would be greatly appreciated. Seriously I would recommend these cases for the price they are excellent value.”

Helpful Report

Posted 10 months ago

“My previous purchase was fine, hence two stars rather than none. This one has not arrived. The courier delivered it to a different address and cannot tell me where it is. ITLuggage have not responded to my request for help. They have requested a review! I will be contacting the credit card company. Not good enough.”

Helpful Report

Posted 10 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that due to the current peak period, the team are working through an increased number of emails, however, please be assured that they will be back in touch in due course/as soon as possible for you. Many thanks

Posted 10 months ago

“Excellent product Good prices Delivered on time”

Helpful Report

Posted 10 months ago

“Luggage itself is good, however make sure you order the correct size as you get charged for returns”

Helpful Report

Posted 10 months ago

Hi Andrew, Many thanks for your review. I am so glad to hear that you are loving your itLuggage. In regards to the return fee, many thanks for flagging this, unfortunately, we do not offer free returns, as also advised directly within our return policy on our website. However, should you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to help. We wish you many happy travels! Many thanks

Posted 10 months ago

“Fantastic service good quality value for money”

IT LUGGAGE 5 star review on 19th May 2025

Helpful Report

Posted 10 months ago

“lovely looking suitcase excellent service and delivery many thanks”

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Posted 10 months ago

“The suitcase arrived with a damaged security lock. Seemed to have been tampered with as it’s covered in scratches and I cannot reset the pin. Still awaiting a response about the collection and refund process.”

Helpful Report

Posted 10 months ago

Hi Ed, Many thanks for your review. I am sorry to hear this. However, I can happily see via the email chain that the team have responded to your original contact form as of 14/05 regarding the collection of your item, and are now waiting further information from yourself in order to arrange this. I have resent this email now in case this has not been received. Please kindly advise back with the necessary information directly via the email chain where the team would then be more than happy to proceed with arranging collection for you. Many thanks

Posted 10 months ago

“2weeks ago, We brought a large suitcase from you guys and absolutely loved it, loved the service and the price. We then last week brought a medium sized matching case, again great price, great service and fast delivery. We should have brought the three case bundle and got the hand luggage case. But that was our bad. Love, love love them.”

Helpful Report

Posted 10 months ago

“The cases are poorly made and the material feels weak. The handles are stiched badly and will no doubt fall off at some point, I would not recommend this product. If it wasn't for the fact we were in dire need of a medium suitcase for a PGL trip, I would have sent them back.”

Helpful Report

Posted 10 months ago

Hi Wayne, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent purchase. However, we thank you for your feedback, this is very important to us and we will be sure to take this on board. Should you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to help. Many thanks

Posted 10 months ago

“Excellent products. Every suitcase I have purchased from this company have been brilliant. They are hard wearing .”

Helpful Report

Posted 10 months ago

“Bought 2 medium cases and then decided wanted the cabin bag size as well. Excellent service throughout”

Helpful Report

Posted 10 months ago

IT LUGGAGE is rated 4.3 based on 7,286 reviews