IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,285 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Handle on luggage did not work and material very flimsy that it burst. It’s the worst money I have spent on luggage would defo not recommend I had cheap luggage for years and never had a bother thought it was time to upgrade and worst mistake I made”

Helpful Report

Posted 10 months ago

Hi Kim, Many thanks for your review. I am sorry to hear this. Should you wish for our customer service team to investigate this matter further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 10 months ago

“Good website, easy to navigate, wide range of luggage to select from. Have used IT Luggage suitcases in the past and generally they are of good quality.”

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Posted 10 months ago

“Beautiful suitcase. The colour is so beautiful I bought a pink one. I bought a xl one and I didn’t realise just how big it is.”

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Posted 10 months ago

“Fab cases and fab customer service when I had an issue with my first delivery”

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Posted 10 months ago

“I’ve never owned my own luggage before, always just borrowed cases from my parents who have had the same cases for like 20 years which are a pain to lug around. Im in my 30s now so thought it was about time to get my own luggage and im so glad i chose IT! Sleek, sturdy, super light and the wheels absolutely glide even when the case is full!”

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Posted 10 months ago

“I like IT luggage , the products are great and good quality.”

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Posted 10 months ago

“Good value and good quality”

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Posted 10 months ago

“Great cabin bag - looks good quality but time will tell. Great customer response to my emails when item was not accepted by the Evri delivery location ( no fault of it luggage but they refunded immediately and made up for it with the reorder).”

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Posted 10 months ago

“Good quality and fast delivery”

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Posted 10 months ago

“The luggage I bought was acceptable, however the published dimensions are incorrect - see review of the XXL”

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Posted 10 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly refer to our 'how we measure guide', which indicates which aspects of the case are included within the measurements displayed online - https://itluggage.com/pages/how-we-measure-guide. I do hope this helps to clarify any concerns. However, should you require any further assistance at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 10 months ago

“Great lightweight luggage. Speedy delivery.”

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Posted 10 months ago

“Absolutely amazing service. Ordered Friday morning, delivered Saturday morning. Standard free delivery over £50. Superb case to go with the rest of ours! Definitely buy from IT again”

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Posted 10 months ago

“arrived very quickly indeed and looks very smart.”

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Posted 10 months ago

“Just arrived, well manufactured, smart, came quickly. Recommended”

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Posted 10 months ago

“I wasn’t in when luggage was delivered,I was very happy to see that it had been put into my back garden right next to the door”

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Posted 10 months ago

“Have had IT luggage before but needed a medium size case. So bought IT again as the other cases we have of great quality”

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Posted 10 months ago

“Pleased with the case I have bought, however, delivery took 3 days, despite paying for next day delivery”

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Posted 10 months ago

Hi Chris, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you require any further assistance regarding this matter or in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to help. Many thanks

Posted 10 months ago

“I ordered this cabin case in the hope that the strap would fit on my same brand big case and doesn't it's a lovely case and will be keeping it but was hoping it would be compatible”

Helpful Report

Posted 10 months ago

Hi Julie, Many thanks for your review. I am so glad to hear that you are loving your new itLuggage. However, I am sorry to hear that this is not compatible with your larger case like you had hoped. Should you require any further assistance regarding this matter, or wish to initiate a return within the 28-day return/refund period, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to help. Many thanks

Posted 10 months ago

“Great company, good sale prices and good warranty”

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Posted 10 months ago

“The cases look good and good quality. Cannot wait to use them.”

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Posted 10 months ago

IT LUGGAGE is rated 4.3 based on 7,285 reviews