IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“This was part of the set I bought for my daughter as a Xmas present . However the all cases look absolutely wonderful, sturdy and comfortable to push along. I was so impressed I’m thinking of treating myself to a set.”

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Posted 3 months ago

“Great value for money, quality bags and delivery was even quicker than the Estimated date.”

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Posted 3 months ago

“Absolutely delighted with our suitcases light and very spacious definitely worth the money.”

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Posted 3 months ago

“Hi I received My Luggage, but I ordered a TSA combination lock with a steel cable; it wasn't included in that package. Can you please check and see what's wrong with that item?”

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Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to look into this further for you. Many thanks

Posted 3 months ago

“I received this item as a Christmas gift for my son who travels alot. I had a look at it before I wrapped it and it looks very smart and big enough for the cabin and it arrived in a short space of time. I will write a better review when I hear what my son thinks of it.”

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Posted 3 months ago

“The luggage is very good all though will not be using it until next year. We was very pleased with the deliviery they came the next day”

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Posted 3 months ago

“My granddaughter is absolutely delighted with it. And we all think it is very smart and useful.”

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Posted 3 months ago

“Beautiful luggage set in plum purple — the colour is stunning. Includes large, medium and cabin sizes, all excellent quality and very well made. Feels durable and premium. I’m really impressed with the 10-year warranty, which gives great peace of mind. Bought during the Black Friday sale, so amazing value for money. Can’t wait to use it on my next holiday!”

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Posted 3 months ago

“Very sturdy”

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Posted 3 months ago

“Excellent product very quick delivery”

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Posted 3 months ago

“I cannot fault ordering direct from IT Luggage. The turnaround was very quick and very pleased with my choice.”

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Posted 3 months ago

“Super quick delivery even at weekend. Web site good & detailed. Suggestion of strap for case good idea & case seems really good quality light & strong.”

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Posted 3 months ago

“ordered and delivered fine, havn't used them yet ask me in April.”

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Posted 3 months ago

“We are really happy with the convertible cabin suitcase. It is very lightweight yet sturdy and looks much more expensive than it was. It looks good and is well designed internally too. Yet to see if we use the detachable wheels but could be useful if space is an issue. We had a slight issue with delivery which was resolved quickly by Lillie in customer services.”

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Posted 3 months ago

“Customer service is extremely slow despite me receiving faulty items.”

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Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails, which is in turn having an effect on our response timeframe, for which I can only apologise. Please kindly be assured that a member of the team will be back in touch regarding this matter directly via the email chain in due course. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“The luggage has arrived with the box in a terrible condition. It was battered and open at the top. It wasn’t in the plastic bag within the box and the zip to the suitcase was partly open as if it had been tampered with. I am happy with the product however the delivery was late and in an unsuitable condition which would make me think twice about ordering from you again.”

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Posted 3 months ago

Hi Elizabeth, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 3 months ago

“Delivery of the two cases was unbelievably quick. They look & feel lovely, well-made & sturdy. The lime is a gorgeous colour. Won’t be used until January so can’t comment on practicalities yet. The 10-year guarantee is very reassuring. Too big for cabin luggage on the airline we’re using but that’s my fault for not checking properly!”

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Posted 3 months ago

“Ordered online -extremely easy, very detailed info so I knew what I was expecting. Delivered two days later, very fast, perfect product. Much better in real life. I love it !”

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Posted 3 months ago

“Lovely cabin case especially the colour. Not actually used it yet but it looks like I will get a lot packed in it. Loved the easy to operate combination lock too”

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Posted 3 months ago

“I just love the bags”

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Posted 3 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews