IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,254 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Emailed twice still no response. Can’t get through on contact number also 🤨”

Helpful Report

Posted 3 months ago

Hi Siedah, Many thanks for your review. I am sorry to hear this. However, I can happily see that a member of the team has responded within the email chain as of 15/12. Please kindly be sure to check junk/spam inboxes in case this is where the email ended up. I have also resent this today for you. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“Beautiful luggage set …the black and gold was my choice. Love the light weight soft shell option. Quick delivery too”

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Posted 3 months ago

“I ordered a suitcase in time for my trip. Unfortunately it didn’t arrive as their courier Evri delivered it in the wrong place and the package got lost. I reached out both to IT and Evri in an attempt to track or replace the lost case. Unfortunately they don’t have a number to speak nor do they contact the customer over the phone. It is only half trusting emails I got. No acknowledgement of the inconvenience or an attempt to help. I do hope IT is a good company when IT delivers and their luggages are of good standard.”

Helpful Report

Posted 3 months ago

Hi Santhosh, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently working through a peak period, with an increased volume of emails, which is in turn having an effect on our response timeframe, for which I can only apologise. Please kindly be assured that a member of the team will be back in touch regarding this matter directly via the email chain in due course. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“Great quality”

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Posted 3 months ago

“They look good and strong , haven’t used them yet but if they are anything like the carryon that I have they will be great”

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Posted 3 months ago

“Great, speedy delivery, all good!”

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Posted 3 months ago

“Lovely case very good quality, good and efficient service and delivery”

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Posted 3 months ago

“good quality the suitcases Lustrous Luxe - Medium (Moon Rock) and holdall is really good. Delivery was very quick. Just a little confused about the size of the small holdall which is slightly different to Easyjets measurements I have tried contacting Easyjet but it is difficult to get a sensible answer can you confirm that your small holdall is compliant to Easyjet underseat regulations”

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Posted 3 months ago

“Ordered case. Case wasn’t delivered to me and sent back by courier! Not”it” fault I know. Email “it” and was told to reorder and told delivery would be credited to me, thank you! (I had already reordered on the 11/12/35 but no email confirmation from you) although a first payment was taken. I have sent another couple of emails to “it” and still have no reply about this issue. I am without a suitcase and Klarna have taken a payment from me ? Can you help ? Apologies suitcase just delivered and would like to say really pleased with it thank you”

Helpful Report

Posted 3 months ago

Hi Claire, Many thanks for your review. I am sorry to hear this. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails. Nevertheless, I can happily see that an update regarding this matter has been provided as of today for you. Please kindly refer back to the email chain directly, where further assistance can also be provided as required. Many thanks

Posted 3 months ago

“Was recommended to IT luggage and was not disappointed. Suitcases were delivered in good time and came with 10 year warranty and free delivery.My purchase was well made and extremely light for its size, should last me for quite a few holidays.”

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Posted 3 months ago

“Loved the colour and description was spot on”

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Posted 3 months ago

“This is the 4th item of IT luggage I have purchased . Website nice and easy to use.”

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Posted 3 months ago

“Happy with our purchase but sadly as our case was put into the bus for our first trip one of the black plastic feet fell off”

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Posted 3 months ago

“I was sent the wrong product and it’s impossible to contact anyone to get this sorted!”

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Posted 3 months ago

Hi Isobel, Many thanks for your review. I am sorry to hear this. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails. Nevertheless, please be assured that the team continue to aim to respond to all customer queries as quickly as possible. Please kindly refer back to the email chain directly, where further updates will be provided in due course. Many thanks

Posted 3 months ago

“Sadly I never received my suitcase as it went missing with Yodel & I’m having to chase for a refund which after 2 weeks I still haven’t received. Customer care is terrible”

Helpful Report

Posted 3 months ago

Hi Claire, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently working through a peak period, with an increased volume of emails. Nevertheless, please be assured that the team continue to aim to respond to all customer queries as quickly as possible. Please kindly refer back to the email chain directly, where further updates will be provided in due course. Many thanks

Posted 3 months ago

“I absolutely love this suitcase. I’ve been searching for something like this for a long time, and I finally found it at It Luggages. I ended up getting all the sizes, and I’m so glad I did. The cases are beautiful, stylish, and well-made. For the price, they’re worth every penny. I’m completely in love with them!”

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Posted 3 months ago

“Ordered on a Sunday afternoon and the set of cases arrived on Monday morning. Excellent service and a great set of cases which have all been used on our last cruise.”

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Posted 3 months ago

“Unfortunetly, not a good review from me. I have not received my luggage despite a picture shown by the deliverers a parcel in front of 'my' door. IT policy shows that they would not deliver with out a signature, or left in a space place, hence I am unsure why this wasn't my case. As you can see in the picture it shows a box outside a door, doesnt show the number of the door neither, and was not outside my door. I have contacted them yesterday about this matter, lets see how IT luggage will resolve the matter.”

Helpful Report

Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently working through a peak period, with an increased volume of emails. Nevertheless, please be assured that the team continue to aim to respond to all customer queries as quickly as possible. Please kindly refer back to the email chain directly, where further updates will be provided in due course. Many thanks

Posted 3 months ago

“The case itself is very good quality, however it arrived with a damaged lock. Unfortunately, I didn't have time to return it and wait for a new one, so had to keep it. I'm giving it 2 stars ad I was sold a substandard case and I will never be able to use the lock function. Disappointed.”

Helpful Report

Posted 3 months ago

Hi Sharna, Many thanks for your review. I am sorry to hear this. Should you wish for your customer service team to investigate this matter any further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 3 months ago

“Fast efficient service, items received look good!”

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Posted 3 months ago

IT LUGGAGE is rated 4.3 based on 7,254 reviews