IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Good variety of items”

Helpful Report

Posted 3 months ago

“Ordered on the weekend, arrived 2 days later and this was Xmas week, so very impressed. I like the 10 year guarantee which shows IT have invested in quality control.”

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Posted 3 months ago

“It it was a very bad experience and there were no wheels in the suitcase which makes it of no use of using it without a wheels, and I don’t know how can they ship a shipment without wheels.The whole thing were damaged. The suitcase didn’t have the wheels and have been trying to connect with the customer care from so much. There is no response from the customer care and I think the service was so bad.”

Helpful Report

Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails, causing delays in our responses, for which I can only sincerely apologise. I have flagged this to our customer service team who will get back to you as quickly as possible. Many thanks

Posted 3 months ago

“Website easy to use and find what I wanted The ordering process was a breeze, and very fast shipping I had a IT case before so it was a no-brainier in choosing this brand for a high quality luggage case”

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Posted 3 months ago

“Beautiful luggage from IT luggage- fabulous price of a set of three cases. Given as a Christmas present which was received with delight. Excellent value and quality.”

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Posted 3 months ago

“I purchased a 3 piece luggage set and received them very quickly by the next day, The 3 cases are well made, lightweight and easily maneuverable. The price was excellent as they were on offer with a very good discount. I am happy that ITluggage are a UK company and provide a 10 year guarantee. I purchased the set as a Christmas gift for my son and daughter~in~law and they were delighted with them. Ps The only downside was the lack of response to 2 emails I sent enquiring about the availability of one of the particular luggage sets which was out of stock but was 'comig soon' accordig to the website.”

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Posted 3 months ago

“I bought a set of luggage, which was very quickly delivered, for my granddaughter for Christmas & she is delighted with it.”

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Posted 3 months ago

“Great items and fast delivery. Both cases arrived well packaged in their own large box. Both boxes have been passed to an appreciative neighbour who is moving soon! A more accurate delvery day estimate would have been appreciated, just for reassurance they would arrive before christmas.”

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Posted 3 months ago

“Fantastic value and amazing super fast (15hrs from order placed to delivery!). Great customer service too. 100% recommended”

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Posted 3 months ago

“I’m so upset I’ve not had no response in regards to my order. It said it was delivered Christmas Eve but it wasn’t delivered to me? I tried contacting evri not had a response? Where is my parcels I’m going on holiday soon and I need my order ? I’ve emailed itluggage twice and not had a response and I’m very upset”

Helpful Report

Posted 3 months ago

Hi Zarina, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails, which is in turn having an effect on our response timeframe, for which I can only apologise. But please be assured that a member of the team will be back in touch regarding this matter directly via the email chain in due course. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“I was given a set of luggage for a special birthday, used twice zip came off, cut a long story short, didnt have a replacement, not happy with it, offered to pay difference to get a new set NO, got large case with replacement, had to buy other 2 to have same, not happy with customer service as i wanted to keep as a set. Cost £85 to have matching luggage.”

Helpful Report

Posted 3 months ago

Hi Nicola, Many thanks for your review. I am sorry to hear this. Please kindly refer back to this email chain, so that this can be reviewed by our customer service team. Many thanks

Posted 3 months ago

“Very good deal at 40% off”

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Posted 3 months ago

“I am extremely disappointed with how IT Luggage has handled a warranty claim under their advertised 10-year warranty policy. My luggage was collected by IT Luggage as part of a warranty claim, after which I was informed that the original item was out of stock. I initially cooperated and considered an alternative. However, after experiencing prolonged delays and a complete lack of communication, I formally requested a refund in line with reasonable expectations under a warranty process. It has now been over 12 working days since my luggage was received, yet I have received no confirmation, update, or response regarding my refund. Once my luggage was in their possession, customer service effectively stopped responding. This situation caused significant inconvenience, as I had to travel with my family without my luggage and was forced to purchase a replacement myself. This is not the level of service one would expect from a company promoting a long-term warranty as a mark of reliability and customer care. Unfortunately, my experience suggests that the 10-year warranty policy is not supported by efficient or responsive customer service, which is disappointing and misleading. I hope IT Luggage reviews how warranty claims are managed and improves communication and accountability for future customers.”

Helpful Report

Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Please kindly be aware that we are currently working through a peak period, with an increased volume of emails, causing delays in our responses, for which I can only sincerely apologise. But please be assured that the team continue to aim to respond to all customer queries as quickly as possible. Many thanks

Posted 3 months ago

“Luggage very light and easy to carry around.”

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Posted 3 months ago

“Great company!”

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Posted 3 months ago

“Ordered 4 cabin cases on 17 November 25. The website states 2-3 days delivery. The website never answers emails or telephones. Eventually I googled to get some advice. The advice was to give them a poor comment on FB. Instantly a response! After many attempts and threatening with cancelling my order. The order arrived on 21 December 25. Very poor customer service.”

Helpful Report

Posted 3 months ago

Hi Richard, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. Please kindly be aware that we are also currently working through a peak period, with an increased volume of emails, which is in turn having an effect on our response timeframe, for which I can only apologise. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“Beautiful extra strong chic and well worth the money and I’m thrifty so these words don’t come cheap 5*”

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Posted 3 months ago

“I bought the cases as gifts which the recipients were absolutely delighted with.”

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Posted 3 months ago

“over a week and my suitcase hasn't arrived yet !!”

Helpful Report

Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently working through a peak period, with an increased volume of emails, which is in turn having an effect on our response timeframe, for which I can only apologise. Please kindly be assured that a member of the team will be back in touch regarding this matter directly via the email chain in due course. We hope to resolve this matter as soon as possible for you. Many thanks

Posted 3 months ago

“Was very disappointed with customer service as was promised a discount which was supposed to be taken off when payment was made .But having sent several emails still no discount applied.”

Helpful Report

Posted 3 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews