IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“High class luggage. Really pleased with the quality. Light weight. Superb design features. Great value.”

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Posted 4 months ago

“It’s amazing, beautiful product really happy with quality”

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Posted 4 months ago

“Not yet used but highly recommended by family member.”

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Posted 4 months ago

“Lightweight and durable. Great quality suitcase. Next day delivery too. Cardboard box arrived broken but considering it’s a suitcase that’s not the biggest drama”

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Posted 4 months ago

“I have several pieces of IT luggage and have also purchased as gifts. Design and quality are excellent. I purchase again and again as my daughter has a 10 year old large case that’s still going strong after many flights and journeys around the UK.”

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Posted 4 months ago

“Im sorry to sat my suitcase arrived damaged still waiting for a reply from yourselves”

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Posted 4 months ago

Hi Estella, Many thanks for your review. I am sorry to hear this. However, I can happily see that a member of the team has responded to your email correspondence as of 01/12. I have resent this email now for you. Please be sure to check junk/spam inboxes in case this is where the emails are ending up. I hope this helps! Many thanks

Posted 4 months ago

“Item was never received. The courier firm you use didn't even try to deliver it. I realise this is separate from your service but you choose which firm to use. Please use one that is interested in providing a service to your customers.”

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Posted 4 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, in order for our customer service team to investigate this matter further for you, please kindly reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 4 months ago

“Just live my new suit case and travel bag.,can’t wait to start using them”

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Posted 4 months ago

“very light and good, but want it looking smarter”

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Posted 4 months ago

“Parcel arrived very quickly, good service”

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Posted 4 months ago

“Arrived safely and im over the moon with my purchase. I will be so happy arriving at the airport with my gorgeous suitcases. Thank you so much”

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Posted 4 months ago

“The zip sticks around the corners of the suitcases. I have sent emails with videos but keep saying have not received. I have sent videos 4 times on email and on WhatsApp they still can not receive it. I’m not sure what’s wrong with their emails. Still not very with this. Do not buy these, not very good at all and can not contact any form of customer service.”

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Posted 4 months ago

Hi Shelina, Many thanks for your review. I am sorry to hear this. However, I can happily see that an alternate route for providing the relevant evidence has now been provided directly via the email chain for you. Please kindly be assured that as soon as the relevant evidence has been received, we would be more than happy to assist further. We hope to resolve this matter asap for you! Many thanks

Posted 4 months ago

“Very bad service. I am emailing from last 3 days abt my product delivery. No one is getting back to me . There is no number or anything. I need my luggage to pack for holiday and i still have not got it . The delivery attempt was done only once .please can someone arrange a delivery or refund so i can order the luggage again or get it delivered. I don’t want to change my feedback . This had to be a bloody nightmare that i order 2nd time and its still not been delivered. I an so tired of this . Only because i need the luggage for my set i am bearing this . Can someone rearrange my delivery from dpd depot ? You guys really need to change your delivery system it bloody joke at this rate .”

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Posted 4 months ago

Hi Fahmida, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that this matter has now been resolved directly within the email chain. However, should any further assistance be required in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 4 months ago

“On inspecting the luggage they look amazing, I am pleased with the clip on/off wheels. Unfortunately won't get to try them out until next March”

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Posted 4 months ago

“Excellent service and fantastic products”

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Posted 4 months ago

“Today 7 January 2026 you’ve asked me if I’d like to revise my review I made 1 December 2025. I DO NOT. You have, at last, today, responded to my communication regarding not receiving order I placed 23 November 2025 and I haven’t received a refund for. I placed another order for the same item 8 December, to guarantee delivery in time for Christmas as it was a present. I received this one without any problems. Until I’m refunded for the item and P&P I did not receive my review does not change. It has taken over 5 weeks for you to reply to me, contrary to your automatic email response “ aims to respond to all email inquiries within 24–48 hours” Today is 1st December. At this stage of my purchase I can only review the service and not the item. I have not received the item I ordered and paid for on 23 November. Your courier, Evri, has twice attempted delivery. Both times I was home. However, their barcode failed meaning the courier couldn’t give me the item I bought from you. I’ve raised 2 complaints with Evri after each failed delivery following their online process but no one has got back to me. To date I have not received the item I bought and paid for from you.”

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Posted 4 months ago

Hi Marie, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 4 months ago

“Superb service. High quality product”

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Posted 4 months ago

“Very pleased with them and how quickly they were delivered.”

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Posted 4 months ago

“Good quality case set looking forward to trying them out on my holidays”

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Posted 4 months ago

“Case came damaged and was reported within half hour of delivery. Had to wait for them to collect it before they would send another. Still waiting and after many e mails etc still no case and we paid 10 days ago. Shocking service”

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Posted 4 months ago

Hi Denise, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, from reviewing the email chain with yourself, I can happily see that your replacement item has been ordered accordingly - we are simply awaiting the tracking information for this parcel. Please kindly be assured that as soon as this has been received, we will advise back directly via the email chain. Many thanks

Posted 4 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews