IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,292 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Bought for my toddler grandson, he loves it”

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Posted 1 year ago

“Very fast delivery, the suitcases where very good quality at a great price would recommend and purchase from again”

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Posted 1 year ago

“Purchased as a gift. Very pleased with price and quality. Received quickly.”

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Posted 1 year ago

“Great rucksack-like the side zipped area and the inside provides plenty space for laptops IT equipment very serviceable would recommend.”

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Posted 1 year ago

“I am very pleased with the 3 case set which I ordered. I love the colour and quality of these cases and they were delivered very quickly.”

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Posted 1 year ago

“Really pleased with quality of the cases. Easy to order and fast delivery too”

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Posted 1 year ago

“Excellent service and product. Perfect size and peace of mind with the 10 year guarantee. Thanks”

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Posted 1 year ago

“Good quality product, exactly as described, delivered on time and good price.”

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Posted 1 year ago

“love my first IT suitcase”

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Posted 1 year ago

“After a failed delivery by Yodel I contacted IT and Louise was most helpful, so in fact she saved the day. Well done from me to you Louise.”

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Posted 1 year ago

“It is a cute concept but as an airplane travel bag, and for travel with only it as luggage - No, it won't travel with me as much as my old bag did. I have never had a bag refused because it wouldn't fit in the overhead bins before. My first trip, my bag was immediately yellow-tagged. It was too high for the bins on the smaller jet I was travelling on. Inside support: the two internal straps are of unequal length and when the bag is full, the back straps can't be reached to do up. Also the width of the bag does not allow easy flat packing of trousers. The bag is also not fully expandable. On the positive side the front handle is useful. The bottom pocket zip I only see as an easy way to lose things. The material stains easily. I wouldn't buy it again.”

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Posted 1 year ago

Hi Elissa, Many thanks for your review and feedback, we will be sure to take this on board. However, please kindly be aware that all measurements are clearly displayed on our website prior to purchase and we would always advise cross-checking these with the relevant airline restrictions prior to purchase. Should you require any further assistance at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 1 year ago

“I reported my suitcase was damaged. I received a very quick response. The matter was dealt with quickly and a replacement suitcase sent out to me.”

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Posted 1 year ago

“I am very disappointed that I’m trying to return one of the 3 items I purchased . I cannot find a phone number and have completed 3 forms and never hear back.. I am left with a huge case that I don’t want, I did want to exchange for next size down”

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Posted 1 year ago

Hi Ruth, Many thanks for your review. I am sorry to hear that you have not heard back from the team in regard to your return as of yet. However, I can see that they did respond to your original contact form as of 04/03, I will resend this email now for you. Please kindly be sure to check junk/spam inboxes in case this is where the email originally ended up. We hope to resolve this matter asap for you. Many thanks

Posted 1 year ago

“Great practical luggage and stylish. More room for clothes than any other suitcase I've had. The underseat bag is brilliant, I got both mine and my husband's essentials so no need for two bags. Being able to take the wheels off is such a bonus. No more broken wheels and damaged suitcases from airlines moving bags. If I had to be really picky it would be nice to have zipper covers on both sides of the suitcase inside, but as long as you pack your clothes in the side with the stretchy clip nothing moves. My husband put all his toiletries and shoes in that side and when he opened his case they all fell out 😂. Great purchase and even better value for money with the special offer.”

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Posted 1 year ago

“No problems at all with any aspect of service and really pleased with the product”

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Posted 1 year ago

“I have been searching for a small carry on bag which has wheels and is still light. Finally I spotted this one on the website, really pleased with construction and space it delivers. Haven’t used it yet but I’m sure it will do everything I need. I have a bigger cabin bag and a large extra light suitcase which have always worked well.”

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Posted 1 year ago

“Ordered a case 8 days ago, used it for one 2 day short trip to Paris (55 minute flight) and the case already has lots of signs of damages. The durability should be able to withstand multiple journeys before breaking. Extremely disappointed with the quality of the suitcase and will be purchasing a new one elsewhere.”

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Posted 1 year ago

Hi Chelsea, Many thanks for your review. I am sorry to hear of the damage your luggage sustained throughout travel. Unfortunately, damage caused by an airline/3rd party is not covered under warranty, as clearly stated within our warranty policy. We would advise that the airline in which damaged your suitcase is best contacted directly if you wish to make a claim. However, should you wish to receive any further assistance at all, or purchase the required replacement parts, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to help. Many thanks

Posted 1 year ago

“They delivered my order on time and responded to emails”

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Posted 1 year ago

Hi there, Many thanks for your review. I am so glad to hear that you are happy with the delivery and customer service received. Please do not hesitate to get back in touch should you require any further assistance in the future at all. In the meantime, we wish you many happy travels! Many thanks

Posted 1 year ago

“Service is very good, good communication if there is a problem. Staff supported me when items didn't arrive due to the delivery service. Luggage is really good quality,went for cabin size this time.”

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Posted 1 year ago

“Absolutely shocking, parcel never received, claiming I’m lying even though cctv proves the situation”

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Posted 1 year ago

Hi Sarah, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. In regard to the parcel, I can see that we have received CCTV footage kindly provided by yourself in which shows the courier delivering the parcel without anyone available to sign for this, however, there is no evidence that we have seen or has been provided by yourself in which shows the parcel leaving your property from this point onwards. Therefore, although the courier did not follow the correct process in regard to delivering with a signature, for which I can again only apologise on their behalf, as there is no evidence of the parcel being removed or stolen - no evidence of this also confirmed by yourself within the email chain - we would be unable to proceed with a claim or refund in this instance I'm afraid. If evidence can be provided of the above, we of course would be more than happy to look into this further for you. Furthermore, we are more than happy to continue to assist the best we can in regard to this matter via the email chain, should further assistance be required - please kindly refer back to the email chain where the most recent update has been provided as of this morning. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,292 reviews