IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,328 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought this case for a Christmas present. Ordering and delivery was very good no problems at all and the case looks great”

Helpful Report

Posted 1 year ago

“I’m very pleased with both bags but find the wheelie case is not very stable if you place the smaller bag on top as it’s designed to do. The weight of the smaller bag makes the case topple forward. Apart from that I’m happy with my purchase.”

Helpful Report

Posted 1 year ago

“Brilliant! Fantastic! Thank you so much for the fast shipping! I am so glad. It is very lovely! I wish to extend my own and my granddauter"s warm gratitude!”

Helpful Report

Posted 1 year ago

“Absolutely 💯 loved them they are really good 😊 very happy price fantastic”

Helpful Report

Posted 1 year ago

“Perfect love this new luggage and fantastic price cannot wait to use it. Super fast delivery great quality suitcases”

Helpful Report

Posted 1 year ago

“I really loved it, I wish it had a lock though, aside that everything was just perfect”

Helpful Report

Posted 1 year ago

“Cases were lovely my parents were over the moon coming”

Helpful Report

Posted 1 year ago

“First it luggage purchase, so can't offer views yet.”

Helpful Report

Posted 1 year ago

“I mistakenly ordered the wrong size suitcase, not a problem for IT. The process of returning and then reordering was so simple and easy i was very impressed. I'm happy with my purchase as its a quality product, i own several in different sizes and i am happy with all of them, thanks IT. Mr J Harrison”

Helpful Report

Posted 1 year ago

“Excellent quality being extremly light. Wide handle impoves internal space, strong looking zips and robust wheels. Not used yet but other larger IT cases we own have been great.”

Helpful Report

Posted 1 year ago

“Always buy IT luggage, good quality product, with 10 year guarantee . Very good customer service department, which I needed when the wheel on my small case was damaged and had to be replaced. Easy ordering process, promp delivery.”

Helpful Report

Posted 1 year ago

“Excellent purchase.”

Helpful Report

Posted 1 year ago

“Good, sturdy, attractive looking luggage, delivered on time and well packaged. Fingers crossed that these 3 pieces all cope well with baggage handlers at the airports.”

Helpful Report

Posted 1 year ago

“Really light suitcases. Perfect for me.”

Helpful Report

Posted 1 year ago

“Very easy to navigate site, excellent delivery time and great value for money.”

Helpful Report

Posted 1 year ago

“The travelling box is nice and good.”

Helpful Report

Posted 1 year ago

“Well designed and constructed luggage. Not used it yet, like the features of the Britbag Persevering cases that I purchased.”

Helpful Report

Posted 1 year ago

“Have bought IT luggage before like the style and quality”

Helpful Report

Posted 1 year ago

“Easy online order and quick delivery”

Helpful Report

Posted 1 year ago

“Delivery was quick. I got my order within a few days. The webisite is easy to find what I was looking for and a discount code was appeared too. The product page is great. Many photos shows every details and specification shows all details to compare to other products. Thank you so much for the great product and an offer for a discount code too!”

Helpful Report

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,328 reviews