IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 5,681 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th July 2025

Sarah West

IT LUGGAGE 5 star review on 11th June 2025

Fernando Barbosa

IT LUGGAGE 5 star review on 30th May 2025

Sandrine Calme

IT LUGGAGE 5 star review on 29th May 2025

Anonymous

IT LUGGAGE 5 star review on 24th May 2025

Anonymous

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really good qualify suitcases and they have good fabric material and nice colours”

Helpful Report

Posted 1 month ago

“Very happy with my new luggage. The service was excellent and dispatch was quick. The case seems sturdy and the four wheels make it easy to use. Glad I bought the extra large as I certainly managed to fill it to the brim! If they ever make one with a second expanding zip around it would be even better. Although large we managed to get the case in a small hire car boot (just) which was lucky as we hadn’t thought of that. The locking mechanism is way to use however a four digit combination would have been better. The case survived an EasyJet flight with no damage just dirt marks which haven’t come off with a wipe. Should have bought the cover! All in all a great piece of luggage and with great service I will definitely buy again direct from IT”

Helpful Report

Posted 1 month ago

“Haven't used these yet but they look very sturdy and stylish.”

Helpful Report

Posted 1 month ago

“Perfect! Delivery spot in and suitcase is as I expected. Thank you SO much”

Helpful Report

Posted 1 month ago

“2 of 3 cases seem fine but the handle on the third is broken, gets stuck in the upright position., which makes me question the quality of all of them. Emailed a week ago and so far no response to address this issue which is frankly appalling customer service. Not all that impressed.”

Helpful Report

Posted 1 month ago

Hi Maddy, Many thanks for your review. I am sorry to hear this. However, unfortunately, we do not seem to have received any email correspondence from yourself I'm afraid. Please may you kindly resend this? I have now also sent a direct email to your email address requesting this in the hopes that this will help your email response come through correctly. Many thanks

Posted 1 month ago

“Good quality luggage - I was really pleased with the products that I purchased. Delivery was very quick and arrived a day earlier than expected!”

Helpful Report

Posted 1 month ago

“Appears good value and well made.”

Helpful Report

Posted 1 month ago

“Really lovely suitcase. Arrived quickly.”

Helpful Report

Posted 1 month ago

“I m not happy with their customer service. I placed an order and I received a damage item. I started a claim for replacement and requested a replacement and collection to be on the same day because I was travelling in a 10days time. They told me replacement won’t take place until they don’t receive damage item. To book a collection it will take them 48 hours. Booked a collection no one turn up. Email them again but no proper response. Now I m stuck with damage item”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, it is standard policy for the returning item to be collected prior to any form of replacement being processed/dispatched. Furthermore, I can see that the first convenient collection date advised by yourself was for a Monday, however, this was only advised on a Sunday, out of office hours where, unfortunately, we would be unable to arrange collections I'm afraid. Hence, an alternate convenient date was requested. I can only apologise on the courier's behalf that once the collection was arranged, this did not go ahead as planned. However, I can happily see that the team have provided a further update and potential alternate route for resolution as of this morning for you. Please kindly refer back to the email chain where any/all further assistance can be provided. Many thanks

Posted 1 month ago

“Very nice, great material and beautiful design. Very good price i like it. I order blue few day later I order the same with black colour”

Helpful Report

Posted 1 month ago

“Awfal company, its been 7 days still no delivery, no idea when it will be delivered, as the tracking information indicates its still not out for delivery!”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter further, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 1 month ago

“The case looks extremely professional and with a stylish finish, and is matched by its functional proficiency and large capacity for a carry on. I have been really impressed as I had originally thought it would be an overpriced bag with a shiny finish but it's actually a top quality piece of luggage all round.”

Helpful Report

Posted 1 month ago

“Not used yet, but my son (3) loves his new suitcase to take on holiday. Feels good quality, great price and quick delivery.”

Helpful Report

Posted 1 month ago

“Always use IT Luggage and have never had any issues with the items or delivery.”

Helpful Report

Posted 1 month ago

“Very quick delivery, great product. Good size and looks great”

Helpful Report

Posted 1 month ago

“Simple to order and delivery super fast”

Helpful Report

Posted 1 month ago

“I always purchase IT luggage. I haven’t used the case yet but it looks really nice. Very light. The test will be when I use it for a trip abroad.”

Helpful Report

Posted 1 month ago

“Horrible courier company - delivered to the wrong place and cost me more money to get the luggage back. Will never buy from It again - buy cheap, buy twice!”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for your review. I am sorry to hear this, this is certainly not the standard we would expect. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you require any further assistance at all regarding this matter or in the future, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be happy to help. Many thanks

Posted 1 month ago

“Received my case quickly and we'll packaged. Seems perfectly fit for purpose (holiday travel).”

Helpful Report

Posted 1 month ago

“This is one of the best suitcases I’ve owned”

Helpful Report

Posted 1 month ago

IT LUGGAGE is rated 4.3 based on 5,681 reviews