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IT LUGGAGE Reviews

4.3 Rating 5,681 Reviews
81 %
of reviewers recommend IT LUGGAGE
4.3
Based on 5,681 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read IT LUGGAGE Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th July 2025
Sarah West
IT LUGGAGE 5 star review on 11th June 2025
Fernando Barbosa
IT LUGGAGE 5 star review on 11th June 2025
Fernando Barbosa
IT LUGGAGE 5 star review on 11th June 2025
Fernando Barbosa
IT LUGGAGE 5 star review on 30th May 2025
Sandrine Calme
IT LUGGAGE 5 star review on 29th May 2025
Anonymous
IT LUGGAGE 5 star review on 24th May 2025
Anonymous
308
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
It’s amazing
Helpful Report
Posted 1 month ago
Ordered Sunday lunchtime , received next day . Very happy with the service and the quality of the luggage .
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Posted 1 month ago
Easy to order from web site would definitely recommend it
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Posted 1 month ago
Nice and simple..
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Posted 1 month ago
Large case looks good, bought it to match a carry-on size bought previously. Haven't used it yet. Hope they both prove sturdy (airport and cruise handling).
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Posted 1 month ago
Luggage set arrived nice and quickly. On opening the box we found damage to the large suitcase. Contacted IT to inform them and they responded quickly offering an exchange (although the one we'd purchased was out of stock). Once I told them I couldn't find a suitable replacement i was offered a full refund which I received within a couple of days. 5 star customer service but damaged case reduces my review to 3 stars.
Helpful Report
Posted 1 month ago
Hi Jonny, Many thanks for your email. I am sorry to hear that part of your recent order was delivered damaged, this is certainly not the standard we would expect. However, I am glad to hear that the customer service team were able to assist with this matter swiftly for you. Should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks
Posted 1 month ago
The IT luggage looks great, very stylish!
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Posted 1 month ago
I have purchased several times and the delivery company was UPS and it was an excellent company but the last time it was Evri which is a company that does not have a good reputation and has many comments on it as the shipment was delayed and the box arrived as if it had been opened before
Helpful Report
Posted 1 month ago
Hi Ahmed, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks
Posted 1 month ago
Delivery service was very good , i ordered Saturday and paid next working day and it arrived Monday
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Posted 2 months ago
Great price, quick delivery, excellent product. I find these cases to be durable, roomy and reliable.
Helpful Report
Posted 2 months ago
My first order was damaged so I made contact online as there is no telephone number to contact this company. The customer service is appallingly bad. I sent screen shots and videos of the damaged suit case and initially got a reply saying they would arrange collection a few days later. I messaged back asking to change the pick up day and heard nothing. Arranged to work from home for pick up to be told it would be the following day! I e mailed again with my discontent and heard nothing! Sent further e mails asking for updates and my dissatisfaction and nothing. Received a text message from DPD with replacement delivery time when I told this company I would not be available to receive delivery, heard nothing back!!!! Then received a further text from DPD for collection of damaged case, nothing received from ITL. Sent a further email mail complaining about ITL lack of customer service and poor communication and still to this day I have had no reply. Good suitcase once replaced, very poor communication and customer service
Helpful Report
Posted 2 months ago
Hi Tracey, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, I can see directly via the email chain that the customer service team upheld frequent communication with yourself in order to keep you updated to the best of their ability. I can only apologise that you do not feel that this was the case. I am, however, happy to hear that your replacement has been received successfully. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks
Posted 1 month ago
Our go to luggage supplier . Great products at amazingly low prices
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Posted 2 months ago
Lovely and light
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Posted 2 months ago
Please avoid! I bought 3 hard shell cases. I used it once and collecting it from baggage at the airport the IT logo had snapped off/ leaving sharp metal. When complained to IT they would not accept liability. I thought there cases would be made more robust to withstand them going on a plane!!
Helpful Report
Posted 2 months ago
Hi there, Many thanks for your review. I am sorry to hear that your luggage was damaged during travel. Unfortunately, as advised directly within our warranty policy, we are unable to take responsibility for any damage that may arise due to mishandling including handling by third parties. Therefore, I can only apologise that we cannot be of further assistance on this occasion. However, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks
Posted 1 month ago
I’d love to leave a good review but sadly Evri haven’t delivered it yet, they tried to a week ago and haven’t bothered since, suggest you change your courier!!
Helpful Report
Posted 2 months ago
Hi Katherine, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks
Posted 1 month ago
Great thanks looking forward to first holiday with them thanks
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Posted 2 months ago
Their luggage is cost effective, you can get cheaper but not if you want this quality. They are easy to shop with and when I accidentally ordered the wrong size, easy to organise a return.
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Posted 2 months ago
The contents were exactly what was described. This can not be said for the outer box and the courier service used. The box was battered and broken, I am amazed the contents were not damaged or marked. As for the courier (Yodel) they took three attempts to deliver the parcel. Twice claiming they could not find the alternate address I had given them 2 days before delivery date! Then parcel was delivered to my original address and just dumped in the hallway to my building.
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Posted 2 months ago
Very happy with this case, just over 3kg, so light which means I can fill it with 20kg of clothes to meet airlines weight limit, lots of room ,well made with good wheels.
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Posted 2 months ago
It should not use Yodel again till now I have not received my luggage and I have to now go pick up my suitcase from their depot as Yodel is rubbish and didn’t even bother!
Helpful Report
Posted 2 months ago
Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to look into this matter further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website where they would be more than happy to do so. Many thanks
Posted 2 months ago
IT LUGGAGE is rated 4.3 based on 5,681 reviews