IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 5,681 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th July 2025

Sarah West

IT LUGGAGE 5 star review on 11th June 2025

Fernando Barbosa

IT LUGGAGE 5 star review on 30th May 2025

Sandrine Calme

IT LUGGAGE 5 star review on 29th May 2025

Anonymous

IT LUGGAGE 5 star review on 24th May 2025

Anonymous

308

Anonymous

Anonymous // 01/01/2019

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English

“We ordered 2 suitcases the 1st arrived on 19th June, the 2nd is yet to arrive. We believe this is an issue with Evri but very disappointing. The quality of the case we have received is excellent.”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for your review. I am sorry to hear that only part of your order has been delivered so far. Unfortunately, I can see via the tracking information that Evri have advised of a delay regarding the remaining parcel. As the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 1 month ago

“Quick delivery , very pleased with the quality.”

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Posted 1 month ago

“Pleased with case, package neat and soon to fly aboard in sept with new case”

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Posted 1 month ago

“Great service quick and easy”

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Posted 1 month ago

“I have had IT luggage for years now and have always been pleased with the quality and the price. I had to return a case as it was too big and it was very easy to do.”

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Posted 1 month ago

“This is my second IT purchase. I bought the large hard shell legion case & was so pleased with it Zi bought the medium legion case to match. They’re light & very spacious. I’m really happy with both purchases”

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Posted 1 month ago

“Arrived very quick”

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Posted 1 month ago

“Lovely suitcase. Highly recommend.”

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Posted 1 month ago

“Already had it the very large case but bought the middle size too. Brilliant. 8 whheked makes a huge difference then moving it around. Exc service. Highly recommend these luggage cases.,”

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Posted 1 month ago

“Beautiful set of 3 cases! Great service and great price!”

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Posted 1 month ago

“Great set of luggage love them to bits.”

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Posted 1 month ago

“Love love LOVE my luggage. QualITy as expected.”

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Posted 1 month ago

“Great case. The quality of all the fixtures and fittings seems very good. Nice and sturdy. Looking forward to using on many trips, I’m sure it’s going to last”

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Posted 1 month ago

“This company sent the case quite quickly. No issues with the timing of the delivery. However, the delivery company delivered it a box that was damaged in several parts. This shows that the suitcase can take knocks.”

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Posted 1 month ago

“Generally I'm happy with it luggage but the wheels have packed up and seemingly made the case redundant. Also find it disappointing that ther is not a different size between the cabin size and your medium. To me the medium seems large and there surely could be one smaller than this but bigger that cabin”

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Posted 1 month ago

“Excellent suitcase,exactly how it was described, light and easy to manoeuvre.”

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Posted 1 month ago

“Really great website, easy to navigate and view different products. Easy to bag an item, fill out information and purchase, with the option of different delivery services.”

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Posted 1 month ago

“Quick delivery, fairly priced.”

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Posted 1 month ago

“Very pleased nice colour and just what we wanted”

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Posted 1 month ago

“Great delivery, well packed and happy with item”

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Posted 1 month ago

IT LUGGAGE is rated 4.3 based on 5,681 reviews