IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The shipping and delivery were fast and efficient. However they did not respond to an email sent to them which was disappointing.”

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Posted 2 months ago

“The luggage is beautiful we are very pleased with it, we are waiting for the cabin cases that match to come in stock to finish the set off. The cases are just as shown in photos, the zips are good quality and the cases come with a ten year guarantee very pleased customer 😊”

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Posted 2 months ago

“Really happy with the cases Look sturdy and nice Not used them yet so can comment how sturdy they are”

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Posted 2 months ago

“The luggage arrived within 24 hours The 2 cases I ordered were of excellent quality and look amazing will def order again”

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Posted 2 months ago

“Excellent tracking information and very quick delivery service Product were well protected in packaging Great colour choice of luggage and great prices”

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Posted 2 months ago

“all as hoped, price good delivery reasonably quick”

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Posted 2 months ago

“Child’s luggage comprising 2 cases which are a perfect size, great quality and fabulous colours.”

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Posted 2 months ago

“Not used on a trip yet, but they look impressive and good quality, very easy to order and arrived in three days, great customer service”

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Posted 2 months ago

“Very pleased with my suitcase. Ordered medium as people had told me how roomy they are. It looks great. Handles easily. Delivered promptly with great communication. Can't wait to use it this year.”

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Posted 2 months ago

“My favourite is IT LUGGAGE”

IT LUGGAGE 5 star review on 11th January 2026

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Posted 2 months ago

“Order received in a timely manner, love the design and quality of my order. Can't wait to use it on my travels”

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Posted 2 months ago

“Love my bewitched luggage set. Very stylist inside and out. Perfect for going on trains as wheels turn 360 so ideal for rolling down isle. Highly recommend”

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Posted 2 months ago

“This is the 3rd luggage item purchased and they are great, light and roomy.”

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Posted 2 months ago

“yery good service all instructions in spanish for lock otherwise looks goodhope it lasts as long as our last IT case which has only been changed because a wheel broke as did with my previous case”

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Posted 2 months ago

“Absolutely stunning, as described 5*****Fabulous delivery as well”

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Posted 2 months ago

“I couldn’t be happier with my new large hard‑bodied suitcase from IT Luggage. From the moment it arrived, it felt like a serious upgrade to my travel game. The build quality is outstanding — the shell is sturdy and reassuringly solid, yet the case itself is surprisingly lightweight, making it effortless to manoeuvre even when fully packed. The 8 wheels glide smoothly across every surface, and the telescopic handle feels strong and comfortable to use. It’s one of those suitcases that instantly gives you confidence it will survive years of trips, airport chaos, and being handled by who‑knows‑who behind the scenes. Stylish, practical, and incredibly reliable — this IT Luggage suitcase has exceeded all expectations. If you’re looking for a travel companion that makes every journey easier, this one is a winner.”

IT LUGGAGE 5 star review on 10th January 2026

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Posted 2 months ago

“Always great quality and spacious light suitcases/luggage.”

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Posted 2 months ago

“Absolutely brilliant 👍”

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Posted 2 months ago

“Beautiful, stylish, classy looking luggage. I haven't used it yet but was delighted to be able to get a complete matching set. It isn't the most expensive of luggage but it won't receive heavy usage so hopefully it will last years to come. I received the items quickly (on a Sunday (!) which I didn't expect) and well packaged. I'm very happy with the service I received and my purchase and would recommend to others.”

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Posted 2 months ago

“Excellent quality perfect size suitcases”

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Posted 2 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews