IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Looks like a cracking little case and great value”

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Posted 2 months ago

“Very speedy delivery. A very competitive price and looks good.”

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Posted 2 months ago

“Brilliant service, great product”

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Posted 2 months ago

“Fantastic service from IT, very easy to select exactly the right style and size of case from the website, as soon as the order was placed kept fully informed of dispatch and delivery and arrived in super quick time to home. Delighted with the cases, great quality and exactly as described on the website. Thanks.”

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Posted 2 months ago

“Great quality case as always, never let us down”

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Posted 2 months ago

“Excellent communication, one of the cases I bought was bigger than I thought so I had to return it, no problem doing so, quick response and dealt with easily”

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Posted 2 months ago

“Looks very nice pleased with it wont be using for a few weeks so cant comment on that”

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Posted 2 months ago

“I have only given 4 stars at the moment as I haven't yet had the opportunity to put the case into action. However based on the structure and features of the case I would definitely award that 5 stars.”

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Posted 2 months ago

“Fab case...grandson loves it”

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Posted 2 months ago

“Empressed with the ease of purchase online and efficient delivery”

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Posted 2 months ago

“3 stars as Not used it yet but it certainly looks the part”

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Posted 2 months ago

Hi Kate, Many thanks for your review. I am so happy to hear that you are loving your new itLuggage so far. However, should you require any assistance in the future at all, or simply have any queries, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where the team would be happy to help. Many thanks

Posted 2 months ago

“This case is nice and light so we gain a couple of kilos luggage over our old case. It looks nice and sturdy with built in lock,so no need for padlocks and keys. It feels very durable material and with a 10 year warranty you cant go wrong.”

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Posted 2 months ago

“Love look and feel. Yet to use to travel.”

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Posted 2 months ago

“Very fast delivery”

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Posted 2 months ago

“Dispatched very quick gorgous case very lightweight looks really expensive but wasn't highly recommend IT cases I have one already but want one with wheels all round easier for me”

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Posted 2 months ago

“Love my luggage cases, beautiful colours and design. Very fast delivery. Very happy thankyou!”

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Posted 2 months ago

“Supper quick delivery and love the suitcase it’s my second one from IT”

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Posted 2 months ago

“Ordered and delivered within 24 hours can’t ask for anything better.”

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Posted 2 months ago

“Sent out really quickly. Great quality for the price. Lots of zipped compartments and TSA lock. Bought the Lykke style before and hope more colours that are distinctive come out soon.”

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Posted 2 months ago

“A lovely well made lightweight hold-all, I’m very pleased with it and good value”

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Posted 2 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews