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IT LUGGAGE Reviews

4.3 Rating 7,262 Reviews
81 %
of reviewers recommend IT LUGGAGE
Company Reviews Product Reviews
9,353
 Metrics Info
4.3
Based on 7,262 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read IT LUGGAGE Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Michael Trott
Verified Buyer
“Case delivered in time and looks good,can't wait to use it.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Very impressed by quality of case”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Arrived on time and in excellent condition.”
Helpful Report
Posted 2 months ago
Barbara Deveney
Verified Buyer
“Case's are so good and strong”
Helpful Report
Posted 2 months ago
Kate Hughes
Verified Buyer
“Amazing service. Purchased and received the next day on standard shipping. Brilliant”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Unfortunately the very large case was too big for the airline I was travelling with. The customer care was good. Organised collection for a fee but was very efficient.”
Helpful Report
Posted 2 months ago
Dionne Jones
Verified Buyer
“Great suitcases! Extremely light, cant wait to use them!”
Helpful Report
Posted 2 months ago
Paula Wright
Verified Buyer
“Cases took a while to arrive however this could of been due to being after the xmas period then bad weather. So pleased with my purchase they glide a long the floor with ease and look so stylish”
Helpful Report
Posted 2 months ago
Eifion Thomas
Verified Buyer
“Was kept informed about my order right up until it was delivered. Cases are good quality and robust with a good choice of sizes and colours. These are the second set of cases we have bought from it.”
Helpful Report
Posted 2 months ago
Paul Watson
Verified Buyer
“Great product really happy with it always buy IT luggage just disappointed that my old case wheel fell off after a recent visit to china but I mislaid my 10 year warranty information so could not get a replacement hence why I.had to buy new suitcase”
Helpful Report
Posted 2 months ago
Joseph Scrivens
Verified Buyer
“Excellwnt service”
Helpful Report
Posted 2 months ago
Mrs C L Barnett
Verified Buyer
“Excellent delivery service. A very glam looking, extremely lightweight suitcase with easy rider wheels. Looks very well designed. Very pleased with it but sadly have to return it as too large for the airline I'm booked on. Exceeds their standard size limit.”
Helpful Report
Posted 2 months ago
Susanne Gray
Verified Buyer
“Love this luggage light weight and can get plenty in”
Helpful Report
Posted 2 months ago
Diane Mechan
Verified Buyer
“I received my order I am happy with my purchase”
Helpful Report
Posted 2 months ago
Julie Argent
Verified Buyer
“Absolutely spot on service and suitcases. IT are one of the best brands anyway, so when I saw these cabin cases in the sale, had no hesitation in ordering.”
IT LUGGAGE 5 star review on 12th January 2026
Helpful Report
Posted 2 months ago
Joseph Mccarthy
Verified Buyer
“Brilliant service. Fantastic cabin wheelie case. Already packed for my holiday in Crrte in May !!!!”
Helpful Report
Posted 2 months ago
Debra Lawrence
Verified Buyer
“Excellent”
Helpful Report
Posted 2 months ago
William Dorrity
Verified Buyer
“Great product great price. We have been using IT luggage for about 10 years and I am happy that we have brought new carry on bags.”
Helpful Report
Posted 2 months ago
Alison Hambleton
Verified Buyer
“I am never disappointed with IT luggage.”
Helpful Report
Posted 2 months ago
Wendy Soulsby
Verified Buyer
“Ordered the Bloc case and smaller case for grandson, perfect in every way! Thankyou”
Helpful Report
Posted 2 months ago
IT LUGGAGE is rated 4.3 based on 7,262 reviews
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