IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,292 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Sturdy case.The only case I could find that meets aer Lingus regional requirements ( with the wheels popped off). Quite spacious with zipped compartment on one side. I got enough in it for 3 days away.”

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Posted 1 year ago

“Not used yet but granddaughter loves it and cannot wait to use it for holidays in April.77”

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Posted 1 year ago

“I bought a suitcase, rucksack and vanity case. Was so impressed that I then went back online to buy another rucksack and the large suitcase because I absolutely love the design, strength and versatility. IT luggage is a must have. Brilliant, just brilliant!”

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Posted 1 year ago

“Quality of suitcases etc and so light”

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Posted 1 year ago

“Good communication and suitcase options.”

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Posted 1 year ago

“Haven't used it yet but 10 year guarantee. You can't go wrong. It looks good”

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Posted 1 year ago

“Good, however used once on a trip 2 weeks ago and basically one of the wheels has come off. I get that it’s not IT luggage fault, but really disappointed in the build quality that this should happen.”

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Posted 1 year ago

Hi James, Many thanks for your review. I am sorry to hear this. Should you wish for our customer service team to look into this further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 1 year ago

“Arrived quickly. Just the right size and I like the fact it has several compartments.”

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Posted 1 year ago

“I won’t be using my luggage until later in the year, but love IT luggage, it looks really nice”

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Posted 1 year ago

“Good sturdy luggage easy to move around”

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Posted 1 year ago

“Beautiful cabin case and fast delivery. Showed it my friend and she purchased one to . Lovely rose gold colour . Very pleased 😀”

IT LUGGAGE 5 star review on 13th February 2025

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Posted 1 year ago

“I will be using 'it' very soon, so will know how my luggage handles. Hence the reason for only giving it 4 stars. One things for sure. It looks great!”

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Posted 1 year ago

“they look very robust and we are looking forward to using them . The delivery should have been together but the carrier delivered them on different days even though the tracking said they arrived together and had been processed together”

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Posted 1 year ago

“Good online retailer with good products at a reasonable cost backed by quick delivery.”

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Posted 1 year ago

“Really pleased with my purchase. A little larger than normal med as has extra zip space. Can't wait to fill it for our girly holiday.”

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Posted 1 year ago

“I bought an expanable cabin sized suitcase as a gift to replace an old case. There was a good selection of this sized suitcase. Delivery was quick and the recipient was delighted.”

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Posted 1 year ago

“NOT USED YET, We have bought this luggage for our summer holidays, so have not used it yet. However, the quality appears to be very good and sturdy, and the design is very good.”

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Posted 1 year ago

“We ordered a pair of Charmer holdalls and are really impressed with the quality and service. Excellent value for money”

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Posted 1 year ago

“A fast efficient delivery service”

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Posted 1 year ago

“Not used yet but ordering and delivery was very easy”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,292 reviews