IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,285 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Another 5 piece set purchased. Very good suitcases.”

Helpful Report

Posted 10 months ago

“I have been using it luggage for the past 20 years and the suitcases I bought are still going strong despite travelling all over the world by air, land and sea. As a result I have now purchased a new cabin size case and am looking forward to many years of travelling with it ! The quality, materials and robust manufacture are second to none. With fair pricing to boot I would never consider another brand of luggage.”

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Posted 10 months ago

“Hope they last longer then the last ones that only lasted one flight and the locks on two cases that’s why we have to replace with ones without locks”

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Posted 10 months ago

“Attractive and practical designs; accessible and unobstructed storage space. Robust feel, very easily to manoever and generally very good quality.”

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Posted 10 months ago

“My luggage arrived damaged. The suitcases looked used with dirty wheels and a lots of marks all over them. If they mark this much I can’t see them lasting long. Awaiting a refund”

Helpful Report

Posted 10 months ago

Hi there, Many thanks for your review. I am sorry to hear this. I can happily see that the team have requested the necessary information required in order to initiate the return of your order via email. Please kindly advise back via the email chain and we can then happily kick start this process for you. Once the returning items have been collected, you can expect your full refund to be processed within 10 working days. Many thanks

Posted 10 months ago

“Hi brought them as they look stylish bin looking round everywhere for them excellent”

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Posted 10 months ago

“From order to delivery was approx next day. Absolutely fantastic service and the product is brilliant too. It was bought toreplace a bag of the same, where the zip had been mangled by someone at the airport. Very pleased overall.”

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Posted 10 months ago

“The order arrived on time and the driver brought my items to the door. The cases were clean and in good condition with minimal packaging and what it did have was recycled. The wheels moved correctly but I’ve yet to test them outside of the house.”

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Posted 10 months ago

“Website was easy to use, ordering process was straightforward, information about and description of the luggage was clear and accurate. Both cases arrived on time, well packed, no excess packing to deal with. Luggage is as described, looks good, and easy to use.”

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Posted 10 months ago

“Looks lovely, I love the colour and it seems to be well made. Time will tell thought how sturdy it is with being chucked about at the airport!”

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Posted 10 months ago

“Amazing quality. Exactly as described”

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Posted 10 months ago

“Very happy with my new cases, nicely designed.”

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Posted 10 months ago

“As always great quality and very quick delivery highly recommended”

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Posted 10 months ago

“Quality products, easy to order direct from website”

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Posted 10 months ago

“I purchased the wrong size, however, it is a very good quality large suitcase. For now, I will use it for storage. I bought the medium size Legion, and it should replace the itluggage medium size suitcase I have been using and reusing over the past seven years. One of the 7 years old itluggage wheel is kaput since it has been wheeled in Copenhagen airport this morning. LOL! Perfect timing for a new itluggage purchase! When are the pink and black hotizontal striped itluggage in medium size are back into fashion? [See attached photo]🤔”

IT LUGGAGE 5 star review on 30th May 2025

Helpful Report

Posted 10 months ago

“The luggage was clearly described on the website, which helped us make a decision. The price was very fair. The bags arrived promptly and looks great. They were very poorly packed, though. Both the boxes were torn and had been damaged in transit and looked very bashed about but luckily the bags themselves inside were still ok. We thought some protective padding inside and certainly some stronger parcel tape would have been better as both boxes were coming open. It was only by luck that the contents survived.”

IT LUGGAGE 5 star review on 29th May 2025

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Posted 10 months ago

“Very cute luggage: light, small but very spacious. The third one in my wardrobe...”

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Posted 10 months ago

“Ordered suitcase set and separate medium case, slightly heavier than our original case but hopefully won’t mark as easily”

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Posted 10 months ago

“Absolutly and fantastic service. The delivey was on time. Great quality with the suitcase which lead me to buy another.”

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Posted 10 months ago

“Delivery all ok, quick and well packed . All good really for the price paid ,pleased with a long guarantee”

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Posted 10 months ago

IT LUGGAGE is rated 4.3 based on 7,285 reviews