IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,285 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived quickly, very pleased with quality and it's amazing how much you can get in.”

Helpful Report

Posted 10 months ago

“Was asked to review a bit to soon However the luggage is light and has a spacious interior. Not used them yet but feel confident that they will be to busy enough to survive the throwing of cases by baggage handlers”

Helpful Report

Posted 10 months ago

“I’m sorry to say that we are quite disappointed with the quantity of our luggage. I will be sending over an email with photo attached to show that our cabin case came with a broken handle and I find the zips quite awkward.”

Helpful Report

Posted 10 months ago

Hi Paula, Many thanks for your review. I am sorry to hear this. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to look into this further for you. Please kindly be aware that due to the current peak period, we are working through an increased volume of emails, however, please be assured that a member of the team will be back in due course/as soon as possible for you. Many thanks

Posted 10 months ago

“Suitcases are wonderful but returns process is a bit clunky. I ordered a case too big, was told this would be easily sorted. Courier never turned up for the collection and customer service’s resolution is that I just try rebooking it and wait in all day on another day, which isn’t really an acceptable resolution for this issue.”

Helpful Report

Posted 10 months ago

Hi there, Many thanks for your email. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that alternative routes for resolution have been provided within the email chain as of this morning for you. Please kindly advise back via the email chain regarding how you feel best to proceed and we can then continue to assist accordingly. We hope to resolve this matter asap for you. Many thanks

Posted 10 months ago

“Ordered the Striving 3 piece set in Ocean. Very easy to order. Kept well informed about the delivery. Really pleased with the look, weight and quality of the cases. Excellent.”

Helpful Report

Posted 10 months ago

“THERE IS NOT A RATING LOW ENOUGH TO REPRESENT THE TERRIBLE SERVICE I HAVE RECEIVED FROM THIS INCOMPETENT COMPANY. ORDERED A NEST OF 5 CASES THAT WERE NOT CHEAP, TWO OF THEM WERE DAMAGED AND MEANT TO BE BRAND NEW. (TOOK A DAY OFF WORK TO ACCOMODATE DELIVERY) I HAD TO GO THROUGH A WHOLE RIGMAROLE OF RETURNING THE CASES, WHICH TOOK NEARLY TWO WEEKS. (TOOK ANOTHER DAY OFF WORK TO ACCOMODATE COLLECTION) FOLLOWING THIS, RECEIVED CASES WAS HAPPY AND LIKED THE DESIGN, ESPECIALLY AS IT WAS THE FIRST TIME I HAD A FULL MATCHING SET OF CASES, AFTER AROUND 6 MONTHS AND A FEW TRIPS, THE INTERIOR OF TWO OF THE CASES BEGAN TO COME AWAY AT THE SEEMS. REPORTED TO IT LUGGAGE WHO REQUESTED PHOTO'S AND THEN VIDEOS; AS THOUGH THEY WERE SURPRISED. THEY COLLECTED MY CASES TWO MONTHS AGO AND I STILL HAVE NOT RECEIVED THEM BACK. HAD TWO TRIPS TO GO AND AND HAD TO BUY NEW CASES AS THEY TOOK MY TWO LARGEST CASES. (TOOK ANOTHER DAY OFF WORK TO ACCOMODATE COLLECTION) I REQUESTED THEY SEND ME MY BROKEN CASES TO USE TEMPORARILY UNTIL MY REPLACEMENT CAME TO BE TOLD THEY CANNOT FIND MY CASES ( WHAT THEY MEANT WAS, AS STAFF MEMBER NOW HAS THEM) AS AFOREMENTIONED HAD TO SPEND MORE MONEY ON NEW TEMPORARY CASES. THEY COULD NOT TELL ME WHEN I WAS SET TO RECEIVE MY REPLACEMENTS AS THEY WERE OUT OF STOCK. KEPT EMAILING THEM AND THEY COULD NOT ANSWER ME. WENT ON THERE WEBSITE TO SEE THEY ARE STIL SELLING MY CASES AND THAT THEY ARE IN STOCK. SENT A SCREENSHOT OF MY CASES ON THEIR WEBSITE. FOR THEM TO THE REALISE MY CASES WERE BOTH IN STOCK. THEY THEN SEND THE CASES OUT AS TWO SEPARATE DELIVERIES HAD TO TAKE TWO MORE DAYS OFF WORK TO ACCOMODATE THIS. THEY THEN SEND THE INCORRECT SIZE SUITCASES AS THE REPLACEMENTS, ANOTHER COMPLETE WASTE OF TIME. I STILL DO NOT HAVE MY CASES. THEY HAVE REQUESTED I COMPLETED A RETURNS FORM, I HAVE NO PRINTER AND HAVE BEEN UNWELL SO REQUESTED THEY SEND THE FORM... THEY HAVE COMPLETELY IGNORED MY REQUEST, STILL HAVE NOT DELIVERED MY CASES AND STILL IGNORING MY EMAILS. IN TOTAL I HAVE TAKEN A WEEK OFF WORK TO ACCOMODATE SHEER INCOMPETENCE AND BAD QUALITY PRODUCTS. DEALING WITH THIS COMPANY IS BAD FOR YOUR HEALTH AND YOUR FINANCES AND NOT WORTH THE STRESS.”

Helpful Report

Posted 10 months ago

Hi Bridget, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, I can see that there seems to be a lot of confusion within the email chain due to multiple different-sized cases mentioned and no clear indication on what has been returned/received on your end. To clarify, within your email dated 17/03, it was advised that 2x Large cases were to be returned. The following day, within your email dated 18/03, it was then confirmed that 1x Large and 1x Medium case were to be returned. This information was then re-confirmed on multiple occasions following this email within our emails dated 02/04, 03/04 and 14/04. Therefore, as 1x Large and 1x Medium replacements seemed to be required, and this is to our knowledge the size of the items in which were returned with no correction regarding this point received from your end, the replacements were dispatched accordingly. Following this, within your email dated 23/05, we were then advised that the size of the suitcase replacements received was in fact incorrect, and 2x Large replacements were required instead. It was then advised again within our emails dated 24/05 and 28/05 that, by our knowledge, 1x Large and 1x Medium were in fact the cases required, although it was also confirmed that we would be happy to collect the necessary and arrange for 2x Large replacements instead if you wish. However, in your response also dated 28/05, it was then advised that the replacements in which you have received consist of 1x Medium and 1x 'Small' (Cabin). Collection of these items has been arranged for yourself nevertheless. As detailed above, Large, Medium and Cabin sizes have all been mentioned within the email chain, with no confirmation on which is the correct information. In regard to the returns form, and as advised clearly within the email chain, if you do not have access to a printer, you may simply handwrite the necessary information on a piece of paper and place this inside of the returning parcel instead. Furthermore, in regard to returning the originally returned items to yourself, and as also advised within the email chain, as it is not usual process for returned items to be re-dispatched back out to a customer, the warehouse were unable to locate these I'm afraid. As marked as faulty returns, these are likely to have been processed accordingly, immediately upon their arrival within the warehouse. I do hope this helps to clarify a few points. Once the further collection of the incorrect replacements has occurred, the correct 2x Large replacements will be dispatched accordingly. Please be assured that the customer service team have been attempting to resolve this matter as quickly as possible for you with the information provided from your end, as clearly demonstrated within the above points, and will continue to do so until your correct replacements have been received. However, should you require any further assistance regarding this matter or in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 10 months ago

“Great service and fab suitcases for both kids and adults”

Helpful Report

Posted 10 months ago

“I have to say this is the first time I have had a problem with my IT Luggage . The wheels look like it was used. And one of the the suitcase have scratches on it”

Helpful Report

Posted 10 months ago

Hi Christina, Many thanks for your review. I am sorry to hear this. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to look into this further for you. Please kindly be aware that due to the current peak period, we are working through an increased volume of emails, however, please be assured that a member of the team will be back in touch in due course/as soon as possible for you. Many thanks

Posted 10 months ago

“We've used it luggage for over 10 years now. Lightweight, reliable, easy to manoeuvre and looks great.”

Helpful Report

Posted 10 months ago

“Beautiful luggage it’s looks so chic too ! Looking forward to using it on my holiday abroad”

Helpful Report

Posted 10 months ago

“It was simple to order, the I had to contact them 4 times after 2 weeks of not receiving the suitcase to be told it has been lost and they cannot simply resend one, but I was issued a refund without asking for one and told I had to reorder it and if I did then I could claim the original postage back, I didn’t even have to go on holiday for my bag to get lost!!!!”

Helpful Report

Posted 10 months ago

Hi Scott, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, in light of a lost parcel, we are required to process a full refund under policy I'm afraid. I can happily see that this has been successfully actioned for you. However, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 10 months ago

“Very well made and efficient delivery”

Helpful Report

Posted 10 months ago

“The suitcases themselves are fab. My only issue is the amount of scratches and marks on the cases when they arrived! I'm.not sure if this was down to transportation as the box was pretty bashed but ye disappointing to start off with scratches and marks i got all 3 in the sale for £130 and they are a beautiful cas!”

Helpful Report

Posted 10 months ago

“Wrong item received. I received a damaged suitcase that wasn’t even IT brand luggage”

Helpful Report

Posted 10 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please be assured that our customer service team will endeavour to resolve this matter as soon as possible for you. I can happily see that they are in assistance directly via email - please kindly refer back to this email chain where all further updates will be provided. Furthermore, please do not hesitate to let us know should you require any further assistance in the meantime at all. Many thanks

Posted 10 months ago

“Perfect just what I was looking for, definitely girly with plenty of space”

Helpful Report

Posted 10 months ago

“Placed my order on the 25th of May still hasn't arrived 8 days later so cannot comment on the actual item”

Helpful Report

Posted 10 months ago

Hi Jenna, Many thanks for your review. I am sorry to hear that you have yet to receive your order. Please do not hesitate to contact our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to look into this further for you. Many thanks

Posted 10 months ago

“Ordered 2 large and 2 cabin Leigon suitcases.Unpacked all case 1 Large case had scuffs, dints, and marks all over. Sent back and a replacement sent. Replacement case was in a worse state than the one which was sent back. Excellent cases but very poor checks on good being sent out.”

Helpful Report

Posted 10 months ago

Hi Emma, Many thanks for your review. I am sorry to hear this. However, I can happily see that the customer service team are in assistance via the email chain, with the process of a further collection initiated. Please kindly advise back via the email chain with the requested information and we can then happily proceed further with your collection and further replacement. I do apologise for any inconvenience this matter may have caused, however, I do hope we can resolve this as quickly as possible for you. Many thanks

Posted 10 months ago

“I ordered a suitcase for my partner I was that impressed I got my self one. Ordering process very good but the logistics company you use are terrible(Yodel). My suitcase got delivered to my old address and took me all morning to sort it out and pick it up.”

Helpful Report

Posted 10 months ago

“Awesome little case 👌🏼👌🏼 especially with removable wheels”

Helpful Report

Posted 10 months ago

“It doesn’t have the lock that attracted me to the products from IT”

Helpful Report

Posted 10 months ago

IT LUGGAGE is rated 4.3 based on 7,285 reviews