IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,276 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Very good quality .”

Helpful Report

Posted 8 months ago

“Suitcase lovely colour and an ideal size for me. A few scratches on the handle - probably from the delivery firm - box it arrived in bashed to pieces but it is a suitcase after all and is probably going to be bashed when travelling”

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Posted 8 months ago

“Good range of items. Loved the bundle options”

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Posted 8 months ago

“Giving 2 stars as the delivery from Yodal was a day late with no prior warning so not impressed with initial order from IT.”

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Posted 8 months ago

Hi Les, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter further, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 8 months ago

“I've just received my 3 Convertible suitcases and am very impressed! what a great idea to make the wheels removeable to save them getting snapped off by the baggage handlers. It's also my first time buying a hard shell, these ones seem to be very robust (haven't tried them on a holiday yet - but I have every confidence) the build quality is top notch. The 20% discount for buying 3 cases at the same time direct from IT was the icing on the cake as I almost bought them from Argos which would have cost me an extra £50. The cases arrived quickly and were packaged well.”

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Posted 8 months ago

“Its good quilty suitcase”

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Posted 8 months ago

“Great product Great price Always realable”

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Posted 8 months ago

“Great suitcase. Useful pockets and really light and easy to manoeuvre”

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Posted 8 months ago

“Ordering process online was easy, communication was good. Case arrived promptly packaging was in good condition. Not used the case yet, but I am pleased with the size, colour and light weight.”

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Posted 8 months ago

“The suitcase broke the first time I tried to use it. The expander zipper does not move anymore and it is in a constant expanded state which is extremely inconvenient.”

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Posted 8 months ago

Hi Sofia, Many thanks for your review. I am sorry to hear this. But I can see that a member of our customer services team has received your email today and is currently assisting you with resolving this. Many thanks

Posted 8 months ago

“Returned an item as I’d decided it was too big, really complicated to return something. Was told someone would contact me as to when it would be collected. No one did. Courier just arrived at my door, luckily I was in. Put my name on mailing list to let me know when an item would be back in stock and no email recieved. Went online and it was back in stock 🙄”

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Posted 8 months ago

Hi Carla, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. I can see from the email chain that the customer service team responded to both of your emails in under 24 hrs and on 7th July at 10.40am, a member of the team did contact you as promised to confirm the collection had been booked and confirmed for the 9th July and they also provided you with the couriers tracking number for the collection, so you could see the allocated 2 hour collection slot given by the courier on the day of collection. Please kindly be sure to check junk/spam inboxes in case our emails are ending up there. Many thanks

Posted 8 months ago

“purchase process was easy and arrived swiftly. Purchased when on offer. Answered my query quickly. Very pleased all round.”

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Posted 8 months ago

“Great luggage for an affordable price.”

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Posted 8 months ago

“Great pieces of luggage our second set during the past 10 years.”

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Posted 8 months ago

“I love both my bags I purchased. I will be buying more for gifts in the future. They are the colour which was advertised. The fabric is super and they are strong and look goid”

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Posted 8 months ago

“We’ve been using IT luggage for quite a few years now and have always found it to be perfectly Ok. As with all things though, having been through quite a few airports and several cruises, the time came for replacement. The new “Teleported” suitcases were delivered swiftly and look just as robust. Overall very pleased.”

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Posted 8 months ago

“very good value for the price”

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Posted 8 months ago

“Very quick delivery and absolutely delighted with our new case”

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Posted 8 months ago

“Great luggage”

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Posted 8 months ago

“Absolutely great experience of buying online from it.com. The price was great, delivery was spot on and was delivered within 2 days. Quality of the whole set was amazing with the price tag was a bargain”

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Posted 8 months ago

IT LUGGAGE is rated 4.3 based on 7,276 reviews