IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,325 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely disappointed, incorrect colour delivered and still awaiting information about returning. Have been told I will have to pay £5 for IT luggages mistake.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that the incorrect item has been received. However, I can see that this matter is now in the process of being resolved via the email chain. Please be assured that the £5 return fee will not apply in this instance. Please kindly refer back to the email chain where all further updates will be provided. We will of course aim to come to a resolution as quickly as possible for you. Many thanks

Posted 1 year ago

“Awesome quality, love the bags. About to buy another”

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Posted 1 year ago

“Item delivered on time and am very satisfied with the service and purchase.”

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Posted 1 year ago

“IT luggage always deliver. Great products that do exactly what you need at an affordable place.”

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Posted 1 year ago

“Briliant, for the money these kids cases are very sturdy and good quality. Thank you, well packaged and arrived quickly. Cannot say enough good things about them!”

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Posted 1 year ago

“Excellent work!”

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Posted 1 year ago

“I absolutely love my bags! They are so durable and look amazing!! The cabin bag excites me the most. It has so many cool features like the shock absorbent part for the laptop and the inbuilt organisers! Cant wait to flaunt them on vacation!”

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Posted 1 year ago

“Fantastic product good price and excellent delivery”

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Posted 1 year ago

“Best quality ever i got but i think they need to give bag locks for every item thats the only issue i got. otherwise quality is very good”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“It meets my expectations and needs.”

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Posted 1 year ago

“Handy nice size suitcase.”

IT LUGGAGE 5 star review on 24th November 2024

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Posted 1 year ago

“Excellent quality and value for money, speedy delivery too.”

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Posted 1 year ago

“I’ve not used this one yet the first one I bought was great that’s the reason I’ve got a second one.”

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Posted 1 year ago

“Excellent speedy service good packaging Would recommend to friends and family”

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Posted 1 year ago

“First time finding this website very impressed with range & pleased with my overnight bag. And reasonably priced. Would use again.”

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Posted 1 year ago

“Great products will buy again”

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Posted 1 year ago

“Great luggage, I've been waiting for the matcha green ones to come back in stock and I got notification as promised, so very happy. Not used them yet but they look fab. Good communication regarding the delivery too”

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Posted 1 year ago

“Always buy IT luggage and am never disappointed. Absolutely love my new sit on case”

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Posted 1 year ago

“Got what i ordered”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,325 reviews