IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,324 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Just what we need also arrived very quickly”

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Posted 1 year ago

“Bought for my young granddaughter for xmas so she can have her own case. Good quality & strong. Lovely colour also. I know that she and her parents will be happy. Good discounted price.”

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Posted 1 year ago

“ordered on 21st of november still have not recieved order from EVRI”

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Posted 1 year ago

Hi David, Many thanks for your review. I am sorry to hear that you are experiencing delivery issues in regard to your recent order, this is certainly not the standard we expect and I can only apologise on the courier's behalf. I can see that you have also contacted us via email regarding this matter, we would be more than happy to look into this further for you, please kindly refer back to the email chain where all further updates will be advised in due course. Many thanks

Posted 1 year ago

“I have yet to travel with my IT luggage purchase, but it appears to be well made. Delivery was quick.”

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Posted 1 year ago

“Beautifully made, exactly what I expected from iT sturdy and arrived in perfect condition, well done to the carrier yodel who followed my written instructions and called me”

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Posted 1 year ago

“Unfortunately one of the cases had strange marks on it . Lots of confused e mails back and for different peopl replying and wanting duplicate information over and over .”

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Posted 1 year ago

Hi Judith, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, I can see via the email chain that the relevant information for your return was not recieved on our end, therefore, this had to be requested on multiple occasions, for which I can only apologise. I am glad to see that your collection has now been successfully arranged. Please do not hesitate to get back in touch should you require any further assistance at all. Many thanks

Posted 1 year ago

“Nice luggage”

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Posted 1 year ago

“Good communication.”

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Posted 1 year ago

“We had 2 large legion cases Beautiful quality Can’t wait to take it away”

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Posted 1 year ago

“Absolutely awful. I purchased the case and the first time I used it, it didn’t even make it off the train in London before the handle broke, so had to make do on the holiday with a gaffer tapped and handle. I messaged their customer service department and while someone said they would send a new handle for me to fit the parts were in China, so would take some time to arrived. It’s now been over 2 months, no update from their customer service and I’ve since had to buy another case. This is one of the worst customer service experiences I’ve ever had.”

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Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, replacement parts in which are sourced from China can come with a considerable lead time, for which I can only apologise. We would be more than happy to assist further in this matter if you could kindly get back in touch via the email chain, I can see we have not recieved any correspondence from yourself since 14/10, or regarding the contents of your review. Many thanks

Posted 1 year ago

“Perfect for the type of luggage I have been looking for. Its strong and spacious, and I do like the colour too.”

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Posted 1 year ago

“Great suitcases. Extra quick delivery. Looking forward to using them on a long haul trip in January.”

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Posted 1 year ago

“Excellent suitcase and fast delivery”

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Posted 1 year ago

“Luggage arrived promptly and ok. But you or your credit collectors made a test transfer from my credit card leading to suspected fraudulent use resulting in me having to cancel my card and get a replacement with a new number. Needless to say I'm not happy and will probably never use you again. An unhappy customer, Mark.”

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Posted 1 year ago

Hi Mark, Many thanks for your review. I am sorry to hear this, this should not be the case. If you wish for this to be looked into further, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 1 year ago

“Weights of the cases were different, heavier in the leaflet enclosed compared with the website. The small case had no zip tag on the lining cover zip.”

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Posted 1 year ago

“Easy to deal with, it took a while to arrive but I had plenty of time so not a problem.”

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Posted 1 year ago

“Order is stated as delivered but has not been.”

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Posted 1 year ago

Hi Daniel, Many thanks for your review. I am sorry to hear this. Please do not hesitate to kindly contact our customer service team directly via the 'Contact Us' form on our website and they would be more than happy to look into this further for you. Many thanks

Posted 1 year ago

“Purchased 3 piece luggage from it luggage on 17/11/2024 travelled on 27/11/2024 and guess what happened the zipper puller broke. Bought 3 grey and 3 purple in total 6 really disappointed in the quality”

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Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly contact our customer service team directly via the 'Contact Us' form on our website and they would be more than happy to look into this further for you. Many thanks

Posted 1 year ago

“Really pleased with this beautiful 5 piece luggage set, fig colour is lovely. They seem sturdy, light and easy to manoeuvre. Got a great bargain in the sale. Hopefully they will last for years.”

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Posted 1 year ago

“My ordered suitcase Wasn’t what I wanted and I managed to return it very easily just at a cost of £5 would definitely use them again .”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,324 reviews