IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,289 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a 4 piece set of luggage but when it arrived the zip on the larggest suitcase was broken so couldnt open to see if the other 3 were ok! Sent in to IT via there complaints system which aske me to imput the order number 3 times! (very time consuming) They acknowledegd my complaint 2 weeks ago saying someone would be in touch but I have heard nothing since!”

Helpful Report

Posted 11 months ago

Hi Brian, Many thanks for your review. I am sorry to hear this. However, I can see via the email chain that the team responded to your original contact form on 17/04, offering collection of your order. Please kindly be sure to check junk/spam inboxes in case this is where the email ended up. I can confirm that I have also resent this email today. We hope to resolve this matter asap for you. Many thanks

Posted 11 months ago

“Excellent quality luggage at affordsable prices and excellent customer services as well.”

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Posted 11 months ago

“Ordering was very easy and my case arrived very quickly, well packaged. The case itself is everything I’d hoped it would be. Love the colour combination and the cute embossed Dachshund on the front. Handle works wel and it is so easy to wheel. Perfect for carrying on the airplane.”

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Posted 11 months ago

“Very lightweight & manoeuvrable, sturdy with plenty of packing space even without being extendable”

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Posted 11 months ago

“Luggage is sturdy delivery times excellent prices are good as some other luggage was so expensive and not such good quality”

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Posted 11 months ago

“Good iteam, good delivery, good price.”

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Posted 11 months ago

“Any assessment of this brand must necessarily include their chosen delivery partner YODEL, whose service in this instance was appalling. (They failed by a large margin to deliver on their first attempt, were an hour late the second time and customer service was woeful). Would certainly be a consideration before purchasing another IT Luggage product.”

Helpful Report

Posted 11 months ago

Hi David, Many thanks for your review. I am sorry to hear of the delivery issues in which you experienced in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf, this is certainly not the standard we would expect. Should you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to help. We wish you many happy travels! :) Many thanks

Posted 11 months ago

“Cases arrived within a couple of days from ordering. The box was a bit battered but the contents were fine. I bought a set of cases and large one was very big. I doubt I will use that one bust the rest were ok. Very happy with my purchase.”

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Posted 11 months ago

“Love the case and colour brought for My son . I've already got it cases. Reccommend these case to one. Very pleased.”

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Posted 11 months ago

“I HAVE BOUGHT THESE CASES IN THE PAST THEY ARE STRONG AND ROBUST THE BEST CASE ON THE MARKET BY FAR”

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Posted 11 months ago

“Happy with the item however disappointed with the courier being used as the box was delivered damaged and one of the suitcases was not in the packaging. Picture taken by the courier company however didn’t allow me to upload”

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Posted 11 months ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with the delivery service used in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you require any further assistance in the future at all, please do not hesitate to contact our customer service team directly via the 'contact us' form on our website, where they would be more than happy to help. Many thanks

Posted 11 months ago

“We are very happy with the product And delivery was actually earlier than estimated”

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Posted 11 months ago

“Really pleased with my luggage although not used it I have IT before and had no issues”

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Posted 11 months ago

“I am very pleased with the IT luggage that I purchased for my forthcoming trip to Germany. The outer packaging was slightly damaged but this did not affect the luggage itself. I was just slightly surprised that it was delivered as one unit! All I need to do now is to work out how to change the default manufacturer's code for the TSA lock!”

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Posted 11 months ago

“This cabin bag was to replace an IT Luggage case where the extendible handle stopped retracting and the wheels had become defective. This case, whilst the same in type is far superior in it's construction and additional inner pouches. The caster wheels also seem more durable.”

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Posted 11 months ago

“Excellent quick delivery. Great solid suitcases”

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Posted 11 months ago

“Fabulous suitcase opted to try a hardback suitcase last year but didn't like it, so I decided to go back to IT soft luggage with the pockets at the front much more room and easier to pack and feels much more room it's already packed for my holidays in a few days also quick delivery which was a bonus....”

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Posted 11 months ago

“I ordered a set of 3 Legion suitcases and a medium Glitzy suitcase. They arrived as expected and I am very pleased with them. I looked each case over, testing all the zips etc, then decided to set the codes on the built-in combination locks. It is a simple process, starting with pressing in a small button, setting the code and pressing the release button - which also causes the small button to ping out to it's original position. No problem with the first three cases, but there was with the last one - the large Legion case. I tried to press the small button in, and it wouldn't stay, so I was unable to set a code. Others in the household tried - but no luck, it's a duff lock. I looked online about returning it for a replacement. It had to be done by email and was not a quick process. I had to wait for a reply, telling me to complete a form to put in the case and email back my details and a day it could be collected. When they receive the case, a new one would be sent out IF ONE WAS IN STOCK. I bought a SET of 3 and I want to know there is a replacement the same. What if it sells out? I am going on holiday soon and will need it, thats why I bought it!!!!! I work, so the pick up day had to be when I was home-working, since the email didn't say it could be collected in the evening. All this arranging is done by email and they don't answer promptly and don't address all my concerns. They even wanted a video of the problem, eventhough I had explained it - a video can't really show the problem!!! ONE PHONECALL could have sorted this and it would have taken much less time for EVERYONE concerned to sort the problem out. I found a phone number online, but it is never answered - an answer machine clicks in after a while and invites a message, but again, no reply was received for the message I left. I am anxious that a replacement won't be available, so am going to order one and see what happens. This problem shouldn't cause the customer so much effort to sort out. I am not returning it because I have changed my mind or because it was damaged in transport, I am returning it because it is faulty, which is their quality control error.”

Helpful Report

Posted 11 months ago

HI Fiona, Many thanks for your review. I am sorry to hear that you have experienced an issue with one of your new cases. Please kindly be aware that we do work exclusively via email I'm afraid, where although we are currently working through an increased number of emails due to the current peak period/recent bank holiday, we will always aim to assist to the best of our ability. Unfortunately, in order to assist to the best of our ability, if an issue has been raised with an item, we do require the relevant evidence to support this (in the form of an image or video) in order to proceed with the matter accordingly. I can happily see via the email chain that a member of the team has now responded as of this morning in regard to your return and how best to proceed in order for your correct replacement to be received - in line with the current stock availability. Please kindly refer back to the email chain where further updates on your collection will also be provided in due course. Many thanks

Posted 11 months ago

“Delivered on time and well packaged.”

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Posted 11 months ago

“Lovely suitcase. Have 3 IT suitcases now. Good quality and look good.”

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Posted 11 months ago

IT LUGGAGE is rated 4.3 based on 7,289 reviews