IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,289 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“I can't wait to use my luggage. They are beautiful.”

Helpful Report

Posted 11 months ago

“Ordered this from the jet2 suitable section so I know I won’t get charged for a hold bag! Must say that it arrived pretty bashed up, the box that it came in that is. I was a bit worried that it would be damaged but it wasn’t, much to my relief! Like the colour, the stability of it but it’s not overly heavy. It will be great for the essentials on a weeks holiday to France later in the year.”

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Posted 11 months ago

“Really high quality suitcases, great customer service”

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Posted 11 months ago

“My issues relate to the appointed courier Yodel. I received notification and tracking link on 1 May @ 10.39am. This advised of a delivery window between 15.19-17.19. At 19.30 the tracker indicated the driver had 10 stops before me. At 19.41 the tracker was updated stating “We need some more information about your address” At 19.42 the tracker was removed! My parcel was delivered the following day @ 13.10 without any explanation.”

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Posted 11 months ago

Hi John, Many thanks for your review. I am sorry to hear of the delivery issues experienced in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you require any further assistance regarding this matter or in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website where they would be happy to help. Many thanks

Posted 11 months ago

“Very pleased with the purchase process.”

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Posted 11 months ago

“Unfortunately I cannot rate the case as it never arrived. My one piece of advice to IT Luggage would be to work with a better courier than the totally incompetent Yodel. The only positive feedback I can give is that the customer services of IT did their best to find my package, but they were also ignored by the terrible customer services of Yodel.”

Helpful Report

Posted 11 months ago

Hi Rich, Many thanks for your email. I am sorry to hear of the delivery issues experienced in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. However, I am happy to hear that the customer service team were able to assist to the best of their ability on our behalf, with a full refund now processed in light of the undelivered parcel. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 11 months ago

“Swift delivery. Easy to use site.”

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Posted 11 months ago

“Luggage is very Good quality and the delivery service was great”

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Posted 11 months ago

“Absolutely beautiful luggage”

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Posted 11 months ago

“Luggage delivery was 4 days late, so had to borrow a suitcase for my travel, so I didn’t see the new one which only arrived today. So I didn’t not see it yet and cannot write a review.Poor IT choice of delivery company.”

Helpful Report

Posted 11 months ago

Hi Adina, Many thanks for your email. I am sorry to hear of the delivery issues encountered in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you require any further assistance at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to help. Many thanks

Posted 11 months ago

“Fast shipping, great customer communications and items just as described.”

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Posted 11 months ago

“Just bought new IT suitcase and used it for first time. It was excellent in every way. My previous IT suitcase travelled the world with me for more than 20 years. Started to get a bit battered but serviceable. Incredible quality.”

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Posted 11 months ago

“Lovely suitcases arrived unexpectedly quickly. Perfect.”

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Posted 11 months ago

“New cases were great ... Good price and delivered quickly. Good quality ..excellent replacement for the IT cases which we had had for ten years !!”

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Posted 11 months ago

“Had lots of this brand of luggage, always lightweight and durable.”

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Posted 11 months ago

“Perfect replacement for my old case, so good I bought another one straight away. Delivery and price were perfect. However upon its first use, one of the black protector blocks came off in transit. I contacted IT to be told baggage handling and airline use is not covered on their warranty. Disappointed with the product and lack of support.”

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Posted 11 months ago

“I love IT cases. The customer service is amazing. We ordered the case on line and 2 days later it was delivered. Would highly recommend IT luggage. They are really light but very spacious.”

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Posted 11 months ago

“Love my new suitcase and ryanair carry on bag. Not used yet. Looking forward to taking them on holiday. Look great quality.”

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Posted 11 months ago

“Well made luggage. IT luggage ordered on line with 30% discount that was delivered ahead of scheduled delivery date,”

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Posted 11 months ago

“Quick delivery, Great selection of luggages”

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Posted 11 months ago

IT LUGGAGE is rated 4.3 based on 7,289 reviews