IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,329 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Appears to be good value for money, sturdy appearance, not actually used it to travel yet, but the size looks perfect for a long holiday”

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Posted 1 year ago

“Easy to use webpage, kept informed throughout the ordering and dispatch process.”

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Posted 1 year ago

“The wrong case was sent. I’ve had to send photos of the wrong case but am still waiting to hear what’s going to happen”

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Posted 1 year ago

Hi Shelagh, Many thanks for your review. I am sorry to hear that you received the incorrect item, we will of course look into getting this resolved asap for you. However, I have had a look within the email chain and unfortunately, the required images have not been received on our end. Please could you kindly resend? Many thanks

Posted 1 year ago

“Incredibly stylish and study case. Love the side pocket for things like laptop, notebook etc. it’s a good size for you belongings.”

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Posted 1 year ago

“Good price and prompt delivery. Case looks great and plenty of space. Haven't taken it on holiday yet but will do soon.”

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Posted 1 year ago

“Always great products”

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Posted 1 year ago

“great customer support. got the bag in time.”

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Posted 1 year ago

“I made a mistake with my order and immediately emailed and asked for it to be rectified It took quite a while for a reply and I was told I had to cancel the order and reapply. I asked for the order to be cancelled but then it was quite a bit later I was told it was too late and item now with Evri, who then delivered to the wrong address and I'm now trying to track my item”

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Posted 1 year ago

Hi Kate, Many thanks for your review. I am sorry to hear that the incorrect delivery address was inputted by yourself at the point of the order being placed. Unfortunately, as your order was fulfilled (handed to the courier), the same day as the order was placed, after this point we cannot cancel or apply a return to sender I'm afraid. I do apologise that we cannot be of further assistance on this occasion. However, please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 year ago

“Beautiful case & very roomy would buy again also Beautiful colour”

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Posted 1 year ago

“Very pleased with my purchase. Suitcase appears well made. Just need to put it to the test.”

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Posted 1 year ago

“Unfortunately I didn't get to try it out as my late order meant it wasn't delivered over the weekend when I was flying out. However, the company was excellent on refudning me promptly.”

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Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as your order was placed on a Friday with Next Working Day delivery, the delivery would fall on a Monday. However, I am happy to hear that your full refund was processed promptly. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 year ago

“Incorrect suitcase was originally sent . Initially had a problem with customer services - my email had been received , then they said it hadn’t and to send it again . I messaged It luggage through their messenger page and things were quickly resolved . Incorrect suitcase was picked up and correct suitcase was delivered. Both Ashlea & Louise from Customer services were very helpful and e mailed me to let me know what was happening .”

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Posted 1 year ago

Hi Jane, Many thanks for your review. I am sorry to hear this. However, I have just checked our inbox and we do not seem to have received any email correspondence from yourself, please could you kindly resend this and we would then be more than happy to look further into this matter. Many thanks

Posted 1 year ago

“Good quality suitcases”

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Posted 1 year ago

“The case I bought is just what I had been looking for in medium size cases. It is also good quality and value for money.”

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Posted 1 year ago

“Very fast delivery. Great suitcase.”

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Posted 1 year ago

“Refund system non existent … there is NO telephone number do I can speak to someone in person to explain my situation . Once they have your money they are NOT interested . have sent 5 messages only to have the same reply !!! I tried to explain I can’t send e-mails that the courier dropped my parcels off late at night at the office instead of at the lodge address in the dark and wet night .. if I hadn’t gone over to investigate the cases would have been ruined”

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Posted 1 year ago

Hi Sue, Many thanks for your review. I am sorry to hear that you are having difficulties arranging your return. I can see via the 2x emails received from yourself that the necessary information has been received and a collection date has now been confirmed back in return. As advised via the email chain, 'if you do not have access to a printer, please write the main points from the returns form, on a piece of paper' and pop this inside your return parcel. Furthermore, please kindly be aware that we do operate exclusively via email chain. Man thanks

Posted 1 year ago

“Really nice suitcase.bappears well made. Haven't used it yet but it's stylish and capacity is great. Delivery was very quick (standard delivery)”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Sturdy, capacious and wheels run true - what else do you need? Oh and it looks stylish.”

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Posted 1 year ago

“Not used the suitcase yet but it seems really well made and just what I was looking for.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,329 reviews