IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,328 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Delivery very fast.”

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Posted 1 year ago

“Great suitcase, perfect size and stylish black.”

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Posted 1 year ago

“Great just what my daughter needed for her trips into UNI”

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Posted 1 year ago

“It seems like a lovely case but (just a small but) I thought it was a bit taller thna it is with, therefore slightly more capacity. We didn't realise that the vertical measure included the height of the wheels . We probably should have but others may make the same mistake.”

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Posted 1 year ago

“Great service, luggage arrived within a couple of days. Excellent quality”

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Posted 1 year ago

“Good suitcase arrived within 2 days.”

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Posted 1 year ago

“Extremely pleased with my new luggage this is my second purchase of IT my other gas served me well for several years travelling all over the world.”

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Posted 1 year ago

“Brilliant and quick service. The suitcase is very sturdy & lightweight and perfecr for travelling for our Band.”

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Posted 1 year ago

“I am happy with my purchase from IT Luggage. It is strong and hard wearing. It is easy to manoeuvre”

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Posted 1 year ago

“Great service, very happy with delivery and excellent, high quality product - I’ve already recommended after my trolley bag was admired!”

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Posted 1 year ago

“Delivery after ordering was quick. I emailed wanting to return the items and didn't get a reply from the customer service team. After 5 days I emailed again and finally got a response to my return email.”

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Posted 1 year ago

“We have names our case Rose and her first trip was to 4 European countries - Sweden 🇸🇪, Rome Italy 🇮🇹, Berlin 🇩🇪 and Krakow 🇵🇱 and back to London 🇬🇧”

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Posted 1 year ago

“Received our suitcase in very good time”

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Posted 1 year ago

“The IT website itself is a great easy-to-use. But think, that the barcode/warranty should be included in the suitcase on the tag saying made in China, instead of on a swing tag, that you can easily throw away.”

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Posted 1 year ago

“Very fast delivery and great quality product. 5*”

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Posted 1 year ago

“Super fast delivery and service”

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Posted 1 year ago

“Luggage is great, as always. Good price, fast dispatch but using Yodel is not a great choice. Got mucked about and kept waiting even though I paid for express delivery.”

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Posted 1 year ago

“Speedy delivery lovely colours good condition”

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Posted 1 year ago

“Exactly as described. Very fast delivery.”

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Posted 1 year ago

“I have bought IT luggage for my long distance travel. I just loved it.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,328 reviews