IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.25

4.3 Rating 7,660 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

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English

“Delivered very promptly well packaged product”

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Posted 1 year ago

“Absolutely fantastic customer service”

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Posted 1 year ago

“Easy to order and very fast delivery”

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Posted 1 year ago

“Really please with overall quality and look. Haven’t used it yet, durability is yet to be tested.”

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Posted 1 year ago

“Suitcase that was ordered is great. But paid for next day delivery, it wasn’t delivered next day, came a day late. When I have emailed to get a refund for the next day delivery charge I haven’t had a response! Poor customer service if you ask me!”

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Posted 1 year ago

Hi Natasha, Many thanks for your review. I am sorry to hear that you experienced delivery issues with your order. Unfortunately, delivery issues are unforeseen, however, we always aim to assist customers to resolve these as quickly as possible. I can see that you emailed a member of the customer service team on the 4th June ( the day after the order was placed ) looking for an update on the delivery and the member of the team mentioned that it should arrive with you on that day, but if it didn't we would be happy to refund the delivery cost and to please keep us updated so that we could assist you, but we heard nothing from you after that first contact. We have now refunded the delivery cost to you and apologize again for the delay and inconvenience caused. Your feedback regarding the courier is very valuable to us and we will be sure to take this on board. However, should you require any further assistance in the future, please do not hesitate to get back in touch with our customer service team and they would be happy to assist. Many thanks

Posted 1 year ago

“I am sure the case will be great. However evri couriers delivered the case a week later so it was not here in time for when I needed it”

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Posted 2 years ago

Hi, Many thanks for your review. I am sorry to hear of your recent experience regarding the late delivery of your order. This is not the standard we would expect from our courier or how our products to arrive at all and I can only apologise for this. If you would like any further assistance in this matter, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 1 year ago

“My 7 year old has packed 7 days clothes with a few pairs of shoes and a few accessories and all fit in great. One very happy child”

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Posted 2 years ago

“Good quality case, leather looked very good quality. Smart little case”

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Posted 2 years ago

“Terrible service I’m missing half my luggage I ordered and nobody replies to emails I ordered set of 4 matching cases for my holidays and only received 2 I then had to go and purchase another case to use on holidays after a very long of emails I was told that you would deliver the missing cases when I returned I contacted you to arrange this and was told one of the cases was out of stock so you offered me a refund and asked me to return the two small cases I had used on my holidays. I would have expected that the missing cases would have been put aside for my return what a very poor service I’ve received and wouldn’t recommend you to anyone. I thought I was buying directly from a reputable company. How wrong I was”

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Posted 2 years ago

Hi Louise, many thanks for your review. I have had a look into this for you and can confirm that a member of the customer service team has been in regular contact with yourself regarding this to help you to get this resolved. Please be sure to check junk/spam inboxes in case that is where the email has ended up. I have also resent now for you. Please do not hesitate to get back In touch should you require any further assistance at all. Many thanks

Posted 1 year ago

“Underseat suitcases are great well made and worth the money”

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Posted 2 years ago

“Do not happy I can’t use the suitcase anywhere due to the measurements I had to pay extra with the airline I was going with I can barely use it in any airline it said it was a cabin bag”

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Posted 2 years ago

Hi Afaf, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. We always advise cross-checking the measurements of the case in which you are interested in with the relevant airline restrictions before purchase. If the measurements do not match exactly, it is then down to the customers' discretion whether or not they would like to proceed with the order. This is also advised on our website. However, I can only apologise for your recent experience. Please do not hesitate to get in touch with our customer service team should you require any further assistance at all. Many thanks

Posted 2 years ago

“Sturdy, beautiful and reliable. Very pleased”

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Posted 2 years ago

“I have been using IT Luggage for years, that in itself speaks volumes, very satisfied customer”

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Posted 2 years ago

“Love the delivery service provided and 10 year guarantee!”

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Posted 2 years ago

“Delighted with the quick delivery, size, quality and, most of all, the light weight of my New York case! When restricted by the airlines on much needed allowance, the great advantage of not having to lose out on outfits due to a heavyweight case is brilliant!!! The added bonus of, a relatively unique, wide telescopic handle certainly makes it standout from the crowd. My only disappointment, and this is down to customer service and not the case itself, is that I wished to try to prevent damage caused by baggage handlers by purchasing a stretch protective cover to fit the wide handled nature of the case so contacted customer services to see if they’d worked with anyone to provide these. I was somewhat disappointed with the fairly blunt reply I received 2 days later …. “ Thank you for your email, I have had customers but (sic) case covers on Amazon, I am sorry we don't have any of these for me to recommend.” I assume I can’t be the only person who’s made similar enquiries to seek to protect their cases?? Maybe it’s an area that IT Luggage should look into ie accessories & protection?”

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Posted 2 years ago

“Very impressed”

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Posted 2 years ago

“good stuff!!”

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Posted 2 years ago

“Having a nightmare with IT luggage. Bought an underseat case and was delivered with a defective handle. Tried so many methods of trying to speak to customer service yet my only option is an email to which i receive a message back that doesn’t answer my question nor explain anything. I’m so irritated - this really does let IT down and will impact on my decision in terms of where to buy from in the future. In a saturated market they need to do better !!!! Would be lovely to speak to someone …….”

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Posted 2 years ago

Hi Sally, Many thanks for your review. I am sorry to hear that your suitcase arrived with damage/fault and that you are not 100% satisfied with your recent experience. I have had a look into this for you and can see that a collection has been scheduled for the underseat case in question, with the tracking information for this to follow. Once collection has taken place, we can then get a replacement dispatched if you wish (subject to availability). The above information has all been advised within the email chain, however, please kindly see our most recent correspondence for further updates regarding your case. Following on from the above, please note that we do operate exclusively via email I'm afraid. If you require any further assistance at all, please do not hesitate to get back in touch with our customer service team via the email chain. Many thanks

Posted 2 years ago

“Decent, affordable. Good size. Relatively sturdy without being too heavy when empty.”

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Posted 2 years ago

“Well made, stylish, good materials. No poroblem with the order or delivery.”

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Posted 2 years ago

IT LUGGAGE is rated 4.3 based on 7,660 reviews