IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.25

4.3 Rating 7,660 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

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English

“3rd case I have brought, not used them yet. This one arrived with slightly dirty wheels though. Also were the other 2 had package around the handles etc, this one didn't!”

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Posted 2 years ago

“My second IT suitcase the first being a "carry on". Excellent quality and design.”

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Posted 2 years ago

“I will be putting out reviews including on social media because these bags are awful!!!! I've emailed customer services so I'll await the response. ONE holiday and TWO out of the three bags I bought broke!!!! Has never happened to me with other bags and I have travelled all over the globe.”

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Posted 2 years ago

Hi Helena, Many thanks for your review. I am sorry to hear that your luggage has sustained damage throughout travel. I can see that we received an email from yourself as of Sunday 09/06, out of office hours, indicating that the damage has occurred to the zip pulls. These are easily replaced. I can confirm that I have flagged this to the relevant team for you and someone will be back in touch via the email chain in due course. Many thanks

Posted 2 years ago

“Amazing 🤩”

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Posted 2 years ago

“Beautiful cases. We ordered the large case, a cabin case and a under seat. They are well made, and so light. The only problem was the delivery, on our second orde. The box had been open. There was 3 strips of sellotape not securing it. When my other half picked up the box the case fell out. And there was a hole that looked like someone had kicked it. Not happy with the delivery service at all.”

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Posted 2 years ago

“Great product, very fast delivery & prompt response from Customer Services.”

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Posted 2 years ago

“Great service and good value cases, not used yet but 1 recently survived USA to UK without suffering damage or marks.”

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Posted 2 years ago

“Excellent service, quality of product and value for money”

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Posted 2 years ago

“Lovely pink suitcase. Great size. Well made lightweight very fast delivery”

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Posted 2 years ago

“Very good quality and specious. I am not very lucky when it comes to online shopping but my luggage is super excellent!!!!!! Colour quality is amazing 👏👏👏👏👏”

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Posted 2 years ago

“lovely case exactly what I wanted.”

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Posted 2 years ago

“Easy to navigate website, quick check out and fast delivery.”

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Posted 2 years ago

“Haven't used it yet, but ordering was easy and delivery was quick, would not have been happy with delivery costs had it not been for the discount. The case seems very good and company is Which? recommended.”

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Posted 2 years ago

“Just what I wanted. Accurate description. Arrived promptly”

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Posted 2 years ago

“Such quick easy delivery. Excellent quality and styles.”

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Posted 2 years ago

“Good service, easy to use website. The soft bag matched the description and is good for purpose. The price was very good value. Iverall, pleased with the purchase.”

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Posted 2 years ago

“Great company. Ordered a suitcase and they made sure it came the next day as with EVRI there is never a guarantee that it'll come on time so thank you IT Luggage.”

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Posted 2 years ago

“Absolutely beautiful little case for my 7 year old unicorn mad daughter. Made really well and perfect colours for children.”

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Posted 2 years ago

“Boxes were damaged on arrival medium and small case were packed like they were new large case looked liked it had been returned as it didn’t have any of the packaging the others had”

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Posted 2 years ago

Hi Corinne, Many thanks for your review. I am sorry to hear of your recent experience regarding the delivery of your items and the condition of the Larger case. This is not the standard we would expect from our courier or how our products to arrive at all and I can only apologise for this. If you would like any further assistance in this matter, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 2 years ago

“Great luggage”

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Posted 2 years ago

IT LUGGAGE is rated 4.3 based on 7,660 reviews