IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.25

4.3 Rating 7,660 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appauling customer service! No live chat or phone option, and despite having sent a visibly used and battered suitcase to fulfil my order, they refused to take any responsibility. This was two months ago and I am still chasing them to resolve this (no answer for weeks)!”

Helpful Report

Posted 2 years ago

Hi Nora, Many thanks for your review. Please accept my sincere apologies that you have not received a response as of yet. I have looked into this for you and it seems that due to some sort of technical glitch, your emails had not made it through to our inbox. I can only apologise for this. Now your emails have been located, I have flagged this to the relevant team to advise back asap this afternoon for you. Please accept my sincere apologies again and do not hesitate to get back in touch should you require any further assistance in the meantime.

Posted 2 years ago

“Good quality fast delivery”

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Posted 2 years ago

“Suitcase was great. Very easy to manoeuvre. Seem very durable. Survived a flight from England to Greece and back. Full of family clothes and toiletries.”

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Posted 2 years ago

“Happy with the suitcase although unhappy with the postage at £5.99 instead of £2.99 as Aberdeen Scotland is out with the UK! However this was quickly rectified and the additional postage refunded so therefore very happy with your customer services”

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Posted 2 years ago

“Excellent Quality item. The craftsmanship is of superior quality & the case literally glides along, even on carpet. Very pleased with this item & intend to collect the other pieces in the range.”

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Posted 2 years ago

“The outside plastic is not strong enough”

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Posted 2 years ago

Hi there, Many thanks for your review. Your feedback is very important to us and we will be sure to take this on board. Should you require any further assistance at all, please do not hesitate to contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 2 years ago

“Brilliant service received case within 2 days”

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Posted 2 years ago

“Easy to use website. Good choice and excellent product. Fast delivery.”

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Posted 2 years ago

“Fast delivery, great price, it's It, what's not to love?”

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Posted 2 years ago

“Excellent so light and spacious”

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Posted 2 years ago

“There is a visible dirty footprint inside my 'new' suitcase. This is completely unacceptable.”

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Posted 2 years ago

Hi there, Many thanks for your review. I am so sorry to hear this. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 2 years ago

“Great range of options on the site and delivery was fast”

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Posted 2 years ago

“Love my child's new suitcase really light my little girl can't wait to use it for her holiday”

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Posted 2 years ago

“beautiful stylish and very well made & designed luggage”

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Posted 2 years ago

“Great value for money. Solid Suitcases.”

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Posted 2 years ago

“Fab suitcases i have not used them yet but can’t wait”

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Posted 2 years ago

“Sadly Evri lost my suitcase which I'd ordered express. Customer services were very responsive and did their best but I had to go and buy one from argos in the end”

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Posted 2 years ago

Hi there, Many thanks for your review. I am sorry to hear that you experienced delivery issues with your order. Unfortunately, delivery issues are unforeseen, however, we always aim to assist customers to resolve these as quickly as possible. I can see that in this instance, it was requested for the order to be cancelled and a full refund has been processed. Your feedback regarding the courier is very valuable to us and we will be sure to take this on board. However, should you require any further assistance in the future, please do not hesitate to get back in touch with our customer service team and they would be happy to assist. Many thanks

Posted 2 years ago

“Very happy customer, good service arrived on time. Love the colour.”

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Posted 2 years ago

“Great service, I had a problem with the courier and IT Luggage sorted it out for me and even refunded my next day delivery money back to me as the courier was late. The customer services lady I dealt with was excellent and the responded to my problem straight away.”

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Posted 2 years ago

“Excellent service, love my new Britbag luggage”

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Posted 2 years ago

IT LUGGAGE is rated 4.3 based on 7,660 reviews