IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,274 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Great price and good quality product. Next day delivery was excellent”

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Posted 7 months ago

“Will browsing the Internet looking for suitable backpack that I could use for trips away, I found the bewitching IT Luggage backpack”

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Posted 7 months ago

“I can’t really write a review of IT luggage at this time as I am to complain to them about the quality of my luggage and will be expecting a quick response to my complaint.”

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Posted 7 months ago

Hi Laura, Many thanks for your review. Unfortunately, I cannot seem to locate any email correspondence from yourself I'm afraid. Please kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to look into this matter further for you. Please kindly be aware that we do advise of a 24-48hr response period, although this can vary during peak periods like we are currently working through. Many thanks

Posted 6 months ago

“Great website, responsive customer service team, fantastic suitcase that will last me for years to come! Thanks it luggage!”

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Posted 7 months ago

“Ordered a new suit case paid by PayPal case was delivered 2 days later great service”

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Posted 7 months ago

“Very pleased. Arrived on time. Good quality”

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Posted 7 months ago

“Website easy to use and my case arrived on time.”

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Posted 7 months ago

“Way too dinky for underwear size allowance. Stupidly thought it expanded. Sorry it’s going back. Well made and good idea. Already have a hand IT bag. That is max size for hand luggage. Wanted one on wheels.”

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Posted 7 months ago

“Easy to use website delivery quick kept informed”

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Posted 7 months ago

“Great looking,good quality luggage arrived well packaged and very quickly, very impressed with my purchase thanks”

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Posted 7 months ago

“Really good service. Delivery was fast. Lovely cases, excellent quality.”

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Posted 7 months ago

“Nice case but lock broken”

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Posted 7 months ago

“Very well made and I like the idea of a ten year guarantee”

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Posted 7 months ago

“Absolutely beautiful case just in time for holiday”

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Posted 7 months ago

“I bought this suitcase for our Far East trip in November, my wife already has this case but in cream and loves it, so it made sense to buy this but in charcoal, hate to open hers by mistake!!!!!!”

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Posted 7 months ago

“Great suitcases, lots of room, great wheels. Highly recommended buying from IT”

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Posted 7 months ago

“Very pleased with the cabin suitcase purchased. Great price with bank holiday deals. Bought the plum colour which is lovely and the quality feels good. Quick delivery and no issues at all.”

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Posted 7 months ago

“Excellent sturdy luggage at great prices. Delivered on time and very well packaged.”

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Posted 7 months ago

“Brilliant little case nice, fashionable and smart Looking forward to using it for a short weekend away Delivery prompt and price was brilliant”

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Posted 7 months ago

“The luggage looks great in Lime Punch. However Yodel the delivery company let you down Having tried twice to get it delivered. I ended up collecting from the depot. You should seriously consider reviewing your delivery options moving forward.”

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Posted 7 months ago

IT LUGGAGE is rated 4.3 based on 7,274 reviews