IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,456 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

Visit Website

Write Your review

Tell us how IOLLA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service.”

Helpful Report

Posted 1 year ago

Thank you Asad! We really appreciate your kind words

Posted 1 year ago

“I’m relatively new to wearing glasses and wanted a way to try different pairs on until I was happy. Having someone who knew what they were talking about giving pointers was very helpful. I was given options I wouldn’t have tried if left to my own devices.”

Helpful Report

Posted 2 hours ago

“First class service”

Helpful Report

Posted 3 hours ago

“Happy with the service”

Helpful Report

Posted 3 hours ago

“The girls I spoke to in two when I was buying my glasses were so helpful and lovely. When I went to collect them they were equally as nice. They were all so welcoming, I had never been to the shop before but will definitely be back. The two pairs of glasses I bought are such good quality and so much sturdier than any pairs I’ve had in the past 12 years of wearing glasses.”

Helpful Report

Posted 5 hours ago

“Great service all round. Found the Finnieston showroom bright and welcoming, with friendly and attentive staff. Really great pricing too. Would definitely recommend a visit.”

Helpful Report

Posted 11 hours ago

“First of all, i love my glasses!! The selection in Iolla is so fabby, as someone that wanted something a bit different than my usual there is definitely something for everyone. The staff at Iolla in Edinburgh are so warm and inviting, they are never unhappy to help you out! The process was so easy and did I mention affordable?! Will definitely be a returning customer! Thank you to everyone for making me love wearing my glasses again!!!”

Helpful Report

Posted 23 hours ago

“Great service as always”

Helpful Report

Posted 2 days ago

“Great and friendly service”

Helpful Report

Posted 2 days ago

“I now have at least 6 pairs of glasses from iolla and they are fabulous 👌 I am always getting compliments about them when I am out thanks Iolla”

Helpful Report

Posted 2 days ago

“Love my new Somerville frames - great service from Iolla and thanks to my optician for fitting variofocal lenses too!”

Helpful Report

Posted 2 days ago

Hey Arlene, thank you for your review! We're so glad to hear that you're loving your Somerville frames.

Posted 2 days ago

“I have recommended IOLLA to friends due to the simple pricing. Personally I don't like the pressure to purchase on '2 for 1' deals and hidden cost of coating etc. tho I have made these purchases in the past. IOLLA is so much more straightforward, a lovely fresh approach and great customer service.”

Helpful Report

Posted 2 days ago

Hey Karen, thank you so much for taking the time to leave us a review. We're delighted to hear that you're loving how we do things here at IOLLA. Hopefully we will see you again soon!

Posted 2 days ago

“Pearl was so helpful and friendly, I went in on my birthday to buy glasses and when I collected them they had written it was my birthday so gave me some chocolate. The glasses are great but the staff make all the difference”

Helpful Report

Posted 3 days ago

Hey Jordan, looking great! Thank you so much for your lovely review. Our team will be delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 2 days ago

“Great glasses would have like the send quicker if possible”

Helpful Report

Posted 3 days ago

Hey Lorraine, thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new glasses. Your feedback is really important to us, so we'll be sure to pass this on to the relevant teams.

Posted 2 days ago

“I love the selection of glasses. Especially the ones I picked. The ladies were lovely too.”

Helpful Report

Posted 3 days ago

Hey Linda, thank you for your lovely review! Our team will be delighted to hear that you've had a great experience here at IOLLA.

Posted 2 days ago

“I have been using Iolla for years now, but always via post as I’m nowhere near an actual store. The frames are excellent quality and resist a lot of wear and tear! I always receive compliments on them too. Recently I tried the Refresh option instead of getting new frames, and the process was very easy and I got them back quicker than expected. I had been using the Whatsapp service to speak to customer service about it, and initially they told me I was due an eye test which was lovely as they could have just gone ahead with the order then I’d have had the wrong prescription like a month later! So I waited for the test and resumed the order with my most up to date prescription. I also had one pair with some slight oxidisation - I queried if this was something they could fix (they did) but they also said if they couldn’t they’d be in touch to go over options. It was a lovely surprise when I got them back to receive a replacement case for one of them that I had lost, and some new lens cleaners. All in all I honestly wouldn’t go anywhere else for my specs now!”

Helpful Report

Posted 3 days ago

Hey Erin, thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you've had a great experience with us here at IOLLA. Looking forward to hearing from you again!

Posted 2 days ago

“Iolla has a great selection of frames at very good prices. The service was great - helpful but not pushy. Thank you”

Helpful Report

Posted 3 days ago

Hey Robert, thank you for your lovely review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully next time we can make your experience 5 stars!

Posted 2 days ago

“Another great experience with Iolla. They make the whole process of buying new glasses simple and enjoyable. Love the products, love the service.”

Helpful Report

Posted 4 days ago

Hey John, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 2 days ago

“Have used Iolla for a few years and have always been very happy with them. They have great designs.”

Helpful Report

Posted 4 days ago

Hey Maeve, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 2 days ago

“A lovely store and charming and Curtis service. And top styles to choose from.”

Helpful Report

Posted 6 days ago

Thanks for taking the time to write us this lovely review Stewart! We really appreciate your kind words

Posted 6 days ago

“Painless transaction”

Helpful Report

Posted 1 week ago

Thanks so much John!

Posted 6 days ago

IOLLA is rated 4.9 based on 4,456 reviews