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IOLLA Reviews

4.9 Rating 4,462 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

4.9

Based on 4,462 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

IOLLA 5 star review on 5th January 2024

IOLLA 5 star review on 17th November 2023

IOLLA 5 star review on 17th August 2023

IOLLA 5 star review on 3rd June 2023

IOLLA 5 star review on 17th May 2023

IOLLA 5 star review on 29th April 2023

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always a very easy and professional service from Iolla. I needed my prescription changed and it was very straight forward and affordable. The lady in the shop was very helpful and the whole process didn’t take long at all and my glasses came back to me like new!”

Posted 2 weeks ago

Hey Stewart, wow what a lovely review! We really appreciate this great feedback and its amazing to hear how happy you are with your glasses again.

Posted 2 weeks ago

“Lovely fair affordable price. Love my glasses.”

Posted 2 weeks ago

Hey Rajni, Its lovely to hear you are loving your new glasses! We cant wait to see you again soon

Posted 2 weeks ago

“Visited the Glasgow city centre branch and the staff were really hepful and friendly. Took the time to explain the process for placing and order and when I returned to collect my glasses they were equally as friendly and helpful. Will be buying a second pair from Iolla in the coming months.”

Posted 2 weeks ago

Hey Robert, what a lovely review! Thanks for taking the time to leave that for us. We hope you are loving your new glasses and cant wait to see you again soon!

Posted 2 weeks ago

“Glad I found Iolla, I was recommended by a relative. I bought varifocals and have been happy with them, the service and pleasant calm shop in St Annes Square Manchester served by Meg. Price was also a factor particularly for varifocals so much cheaper and with no extras like thinning”

Posted 2 weeks ago

Hi Jane, wow what great feedback, thank you for taking the time to leave that for us! It's great to hear how pleasant your experience in our showroom was. We hope to see you again soon!

Posted 2 weeks ago

“Very kindly replaced my glasses (twice, after being sent to the wrong address!) after they surprisingly snapped in half when I hadn't had them even a year yet!”

Posted 2 weeks ago

Hi Lucy, lovely to hear your glasses have arrived safe and sound! Thank you for taking the time to leave us this lovely feedback, we hope you love your new glasses!

Posted 2 weeks ago

“Staff were great, really helpful and great with the kids.”

Posted 2 weeks ago

Thanks for taking the time to leave this great review Cameron. We hope to see you again soon!

Posted 2 weeks ago

“Incredible, from the people in the Manchester store, to the people in customer service. Service was really quick, easy and my glasses are perfect.”

Posted 2 weeks ago

Hi Beccy, thanks for taking the time to leave this fantastic review! We love hearing how great your experience was in one of our showrooms and with our customer service team. Enjoy your new glasses!

Posted 2 weeks ago

“Great experience! Quick, efficient service. Delighted with my new glasses and clip on sunglasses.”

Posted 2 weeks ago

Thanks Trudy for this great review! It is lovely to hear how much you are loving your new glasses. See you again soon!

Posted 2 weeks ago

“Very good quality glasses and helpful customer service. Appreciate the attention to detail when fitting the glasses.”

Posted 3 weeks ago

Hi May, thanks for taking the time to leave us this feedback! It's greats to hear you had such a great experience in our showroom and are loving your new glasses! We cant wait to see you again soon.

Posted 2 weeks ago

“Visited the iolla store in Glasgow - the staff were all very lovely and polite. They allowed me to have a browse by myself but were also on hand to assist with queries. It was quite busy at the weekend but they had a nice waiting corner for customers. When I got my glasses order fitted, the staff were very informative and professional. Overall very lovely and modern atmosphere, superb staff! Glasses also felt to be high quality and the prices were all set at £85 which is a great price. Only minor issue I have is that they cannot offer super thin lenses like other commercial opticians because of manufacturer limitations. If your prescription quite strong I would take this into consideration because my lenses came back quite thick.”

Posted 3 weeks ago

Hi Cherie, thanks for taking the time to leave us this feedback! We're so pleased to hear you had such a great experience in one of our Glasgow showrooms and are loving your new glasses! We are sorry to hear your lenses came back thick, all of our prescription lenses include anti-reflective and anti-scratch coatings as standard. For stronger prescriptions, we use thinner, high-index lenses at no extra cost.

Posted 2 weeks ago

“My computer screen is clearer without my glasses”

Posted 3 weeks ago

Hi Sharon, we're sorry to hear that you're struggling with your glasses. We'd never see a customer stuck with a pair of glasses they can't use, so a member of our Customer Support team will be in touch with you shortly to look into this for you.

Posted 3 weeks ago

“Perfect customer service.”

Posted 3 weeks ago

Hey Alan, thank you for taking the time to leave a review! We're so glad to hear that you've had a great experience with us at IOLLA.

Posted 3 weeks ago

“The best glasses company ever! So helpful in the Manchester Store. I have bought from other similar chains and non compare in quality and level of customer service. I will only use Iolla moving forward and recommend to everyone I know! Thank you”

Posted 3 weeks ago

Hey Isabella, thank you so much for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. See you again soon!

Posted 3 weeks ago

“Fantastic from start to finish, price, build and customer service 👌👏”

Posted 3 weeks ago

Hey Ross, thank you for taking the time to leave us a review. We're so glad to hear that you've had a great experience with us at IOLLA. Hopefully we will see you again soon!

Posted 3 weeks ago

“Love my refreshed varifocal sunglasses”

Posted 3 weeks ago

Hey Lesley, thank you so much for taking the time to leave us a review! We're so glad to hear that you're loving your IOLLAs!

Posted 3 weeks ago

“Fantastic Service - saved me £££ and delivered to my door. Replaced frames using original frames for £60. Didn't expect that kind of saving”

Posted 3 weeks ago

Hey Kevin thanks for taking the time to leave us this great feedback! We are so pleased to hear you loved our refresh service.

Posted 3 weeks ago

“Iolla combines trendy frames and reasonable prices with the best part - amazing customer service. Whether you visit a store or chat with an associate online, I've gotten only the highest levels of professionalism and service. Which led me to purchase a second set of frames recently and might do a third later thsi year! Check them out - it has been my newest and best discovery in shopping in Scotland!”

Posted 3 weeks ago

Hey Alana! Firstly you are looking great in your new bell frames, we are so glad you are loving them. Secondly thank you for taking the time to leave us such lovely feedback. We cant wait to see you again soon!

Posted 3 weeks ago

“I recently ordered a pair of prescription glasses from Iolla and I was very impressed with the quality of the glasses and the service I received. Overall, I had a great experience with Iolla and I would definitely recommend them to anyone looking for affordable prescription glasses or sunglasses.”

Posted 3 weeks ago

Wow thanks for taking the time to leave this great review Wilson! We are so glad you are happy with your new glasses, we hope to see you again soon!

Posted 3 weeks ago

“They are orange”

Posted 3 weeks ago

Thanks for taking the time to leave this review Josh. We're so glad you are loving your new orange specs!

Posted 3 weeks ago

“Staff very friendly, helpful and knowledgeable”

Posted 3 weeks ago

Thanks for leaving this great review Caroline! We hope you are loving your new glasses.

Posted 3 weeks ago

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IOLLA is rated 4.9 based on 4,462 reviews