IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive, friendly and worked with me to make sure I was happy and got the glasses that worked for my aging eyes! 10/10”

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Posted 2 years ago

Hi Hester! It's great to hear you're loving your IOLLA glasses. I will pass your lovely feedback onto our team. Have a great day!

Posted 2 years ago

“This is my second pair of glasses from IOLLA and again I’m very pleased with the glasses and the service. Having had lens implants I may need a lens change very soon and it would be handy for me if I could send my glasses by post as I’m not near a shop and only visit the Glasgow branch once or twice a year.”

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Posted 2 years ago

Hello Diane! Thank you for your lovely review, I will pass this back onto our team. If you are looking to swap out your lenses to a new prescription that is no problem- we can do this via our Refresh service. If you would like more information on this, please reach out to help@iolla.com, or alternatively give us a call on 0330 124 6525. Speak to you soon!

Posted 2 years ago

“Really friendly and chatty staff, much better than the staff where I used to go, it felt fun!”

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Posted 2 years ago

Hiya James! Thank you so much for your lovely review, I will pass this back to our team. Have a great day!

Posted 2 years ago

“Very happy with service,great glasses , it’s my second pair I have bought .”

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Posted 2 years ago

Great to hear Dorothy! We'll be sure to pass your feedback on to our showroom staff!

Posted 2 years ago

“Absolutely love my sun glasses,this is my 2nd order in 2 wks.lovely and helpful staff. Would definitely shop here again as u have a vast selection of frames.My new accessories shop.⁰”

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Posted 2 years ago

Thanks so much Jackie! Lovely to hear that your IOLLA collection is growing.

Posted 2 years ago

“Great customer service and more than happy with my new stylish spectacles .”

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Posted 2 years ago

Thank you for your review Anthony! Great to hear how happy you are with your new IOLLA glasses.

Posted 2 years ago

“Recently bought folding clip-ons for my lovely IOLLA prescription glasses, & they're great. Easy to attach & look smart.”

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Posted 2 years ago

That's wonderful to hear Gillian! Thank you so much for your review and hope you get some good use of the clip-ons in this sunny weather.

Posted 2 years ago

“Love my IOLLA glasses.”

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Posted 2 years ago

Very happy to hear it Max! Thank you for your review.

Posted 2 years ago

“The quality of the spectacles can only be surpassed by the quality of the staff. They are amazing. Knowledgeable, helpful, patient and friendly.”

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Posted 2 years ago

Hiya Alison, thank you so much for your kind feedback, it's fantastic to hear you're loving your glasses and our team!

Posted 2 years ago

“Lovely selection and very helpful assistants .I pleasurable shopping experience .”

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Posted 2 years ago

Thank you for your review Emma! We'll pass your lovely feedback on to our showroom team

Posted 2 years ago

“Lovely frames and amazing customer service. I had some problems with my prescription and Iolla replaced my lenses for free even though the issue was nothing to do with them. Thank you - I really appreciate it!”

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Posted 2 years ago

Thank you so much for your lovely review Eileen. So good to hear about your IOLLA experience and glad the issue with the lenses was resolved!

Posted 2 years ago

“Excellent service and choice of frames as well as a great price!”

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Posted 2 years ago

Thank you so much for your review, Jacqueline! Glad you had a lovely IOLLA experience.

Posted 2 years ago

“Spot on Spot on”

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Posted 2 years ago

Thank you so much for your review David!

Posted 2 years ago

“Excellent and very helpful staff”

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Posted 2 years ago

Thanks so much for your review Ellen! Glad you had a great IOLLA experience.

Posted 2 years ago

“The choice of glasses and speed of sending them to me was excellent. I am a happy returning customer.”

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Posted 2 years ago

Hi Kenneth, thank you so much for your review, I will pass this back to our team!

Posted 2 years ago

“Excellent service - very pleased”

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Posted 2 years ago

Hi Shayne, thank you so much for your review! I will pass this back onto our team.

Posted 2 years ago

“I’ve been buying glasses from Iolla for the past 8 years. They have a great range of options and pricing is competitive.”

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Posted 2 years ago

Hello Alexandra, thank you for your review! I will pass this back to our team.

Posted 2 years ago

“Love the glasses from Iolla, they’re always so lovely when I go in and adjust my glasses unlimited amount of times until I’m happy. I use different pairs of their glasses, prescription sunglasses and normal sunglasses everyday!”

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Posted 2 years ago

Hiya Kate, thank you very much for your kind words. I will pass your review back to our team!

Posted 2 years ago

“So happy with my sun glasses. Very stylish.great price to .also staff so nice and helpful.would really recommend iolla for glasses.”

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Posted 2 years ago

Hello Andrea, great to hear you're loving your sunglasses! I will pass your lovely review back to our team.

Posted 2 years ago

“Stylish frames, good price and service”

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Posted 2 years ago

Thanks for your review Kate!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews