IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will only use Iolla for my glasses now. Customer service is brilliant, value for money is amazing and the designs are great. I have lots of different frames and have also used the refresh service to change an old pair of specs into sunglasses. I can’t fault them - as someone with a high (ish) prescription who needs thinner lenses the fact that this is included in the price is a game changer. The lovely people who work there are always quick to answer emails and are super helpful. I don’t live near a branch so do it all online and it’s quick and easy. Can’t recommend them enough.”

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Posted 2 years ago

Hi Kim! Thank you so much for your lovely review. So happy to hear that you IOLLA collection is growing and that you've always had a great experience with our remote teams!

Posted 2 years ago

“Excellent service. Made it easy to order an affordable pair of glasses. Arrived within a fortnight and are perfect for me.”

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Posted 2 years ago

That's so wonderful to hear, Gavin. Glad you're loving your new IOLLA glasses. Thank you!

Posted 2 years ago

“Great products, reasonably priced and very helpful staff”

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Posted 2 years ago

We're so pleased you had a great IOLLA experience Ben! Thanks for the lovely review

Posted 2 years ago

“As ever the team in Iolla west George Street are immense! Very welcoming and attentive. Cool environment that allows you to browse and enjoy! 😎”

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Posted 2 years ago

We're so pleased you had a great IOLLA experience Gerard! Thanks for the lovely review. I'll be sure to pass your kind words onto the team at West George St, I know they'll be delighted

Posted 2 years ago

“Great glasses, very helpful staff, quick home delivery and terrific prices.”

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Posted 2 years ago

We're delighted you had a great IOLLA experience Michael! Thanks for the lovely review

Posted 2 years ago

“Fantastic quick delivery. Delighted with my new glasses.”

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Posted 2 years ago

We're delighted you had a great IOLLA experience Mandy! Thanks for the lovely review

Posted 2 years ago

“My IOLLA glasses are a lot better quality than the ones I have a high street opticians. Love that you provide plastic free delivery too. Thanks IOLLA :)”

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Posted 2 years ago

We're delighted you had a great IOLLA experience Naomi! Thanks for the lovely review

Posted 2 years ago

“So delighted with my glasses I went back online and bought a second pair.”

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Posted 2 years ago

We're delighted you had a great IOLLA experience Harry! Thanks for the lovely review

Posted 2 years ago

“I have bought from IOLLA twice so far, great experience and good quality.”

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Posted 2 years ago

Thank you for your lovely review Hannah! Great to hear your IOLLA collection is expanding.

Posted 2 years ago

“Brilliant as always! I have a few pairs of glasses from Iolla and won’t go anywhere else now, great quality and great value for money.”

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Posted 2 years ago

Thanks so much Rita! Lovely to hear your collection of IOLLA glasses is growing.

Posted 2 years ago

“Excellent customer service and I'm so happy with my new glasses!”

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Posted 2 years ago

Brilliant to hear Harriet! Thank you for your review.

Posted 2 years ago

“Nipped in to buy some sunglasses if spotted in your window display and had a superb customer service experience from start to finish. Am thrilled with my sunglasses! Had good advice on choosing the frames, had them fitted in store while I waited, and took them home the same day. Absolutely love the style and quality and they’re so comfortable to wear. I’d also nipped in right before closing but at no time did I feel I was rushed with the service provided. Very impressed! Thanks!”

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Posted 2 years ago

Thank you Johanna for such a lovely review! We're so happy to hear about your great experience and will be feeding this back to our showroom team.

Posted 2 years ago

“Great choice of frames at reasonable prices”

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Posted 2 years ago

Thank you so much for your review Annette! Glad you had a great experience with IOLLA.

Posted 2 years ago

“I was looking for new clear-framed glasses and found them thanks to a member of staff.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear we were able to help you find frames you love!

Posted 2 years ago

“Staff very knowledgeable and friendly. Shop is great and very well set out. I arranged to get my glasses delivered after visiting the store. No problems with receiving them. Really happy with my glasses!”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Love my new glasses. Customer service was excellent and will definitely return when needing new glasses. Most comfortably glasses I’ve ever had. Definitely 5 stars from me. Everyone was so nice.👏👏”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Was a bit nervous about the ordering process going in, but it was simple to use and I got excellent quality glasses!”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you love your new glasses!

Posted 2 years ago

“Great Service from IOLLA and pleased with the glasses I received and the whole experience”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Really happy with my new glasses, they are comfortable and I feel good wearing them.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you love your new glasses!

Posted 2 years ago

“Lovely glasses and great service. Will definately recommend!”

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Posted 2 years ago

Thank you for your review! Looking great in your Douglas'!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews