IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. this is the 3rd time back at IOLLA, easy seamless process end to end, all my details stored o n the system so it was as simple as selecting my glasses and hading over my new prescription Job Done Highly recommended Cheers”

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Posted 2 years ago

Thanks so much for your review Robin! Great to hear that your IOLLA collection is growing.

Posted 2 years ago

“Buying my varifocals at Iolla was an easy experience and soon my lovely new glasses arrived in the post!”

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Posted 2 years ago

Thank you for your review Marion! Glad to hear you had a great IOLLA experience.

Posted 2 years ago

“It is my first time using glasses and I decided to go with you as my husband always goes with you. The attention of the girl at the store was very helpful. I love my glasses!”

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Posted 2 years ago

That's so lovely to hear that your first glasses are from IOLLA! Glad that we impressed, thanks for the review.

Posted 2 years ago

“Great stores helpful staff straight forward no fuss ordering process with plenty of styles at a great price.”

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Posted 2 years ago

Lovely to hear Ross! Thank you for taking the time to leave us a review.

Posted 2 years ago

“The price-performance ratio is, as always with Iolla, very, very good! I enjoy my new sunglasses as well as all other Iolla-glasses (also with correction). Greetings from Germany!”

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Posted 2 years ago

So good to hear Kristin! Thanks for the great review and glad to hear people are enjoying IOLLA internationally.

Posted 2 years ago

“I absolutely love my new glasses!! The experience of buying glasses with IOLLA was great from start to finish.”

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Posted 2 years ago

Great to hear Bryony! I'll be sure to let our team know about your lovely review.

Posted 2 years ago

“Professional, friendly service ( Glasgow branch ) and choice of interesting frames. Sensibly priced and efficient post order. We were very pleased with IOLLA and on this basis will continue to use in the future. Highly recommended.”

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Posted 2 years ago

Thank you so much for your review Gordon! So great to hear about your experience with our Glasgow branch, we'll be sure to let them know.

Posted 2 years ago

“Very pleased with service and new glasses. Very friendly staff. Only negative is lens cleaner never in stock”

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Posted 2 years ago

Thank you for your review Margaret! We'll be sure to pass your feedback on to our team and let you know as soon as we've got our lens cleaner back in stock.

Posted 2 years ago

“Very happy with my sunglasses, great communication and really good quality glasses. Thank you!”

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Posted 2 years ago

Lovely to hear Kristine! Thank you for your review.

Posted 2 years ago

“Great service from start to finish, very reasonably priced.great selection of glasses”

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Posted 2 years ago

Thank you for your review Anne! Great to hear about your IOLLA experience.

Posted 2 years ago

“Friendly staff, great price, good choice of styles /frames.”

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Posted 2 years ago

We're delighted to hear you had a great IOLLA experience Annemarie! Thanks for this lovely review

Posted 2 years ago

“Great service and brilliant at dealing with stuff that goes wrong (which it does from time to time in great businesses).”

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Posted 2 years ago

We're delighted to hear you had a great IOLLA experience Kenny! Thanks for this lovely review

Posted 2 years ago

“I was always told that if something is too good to be true it usually is. On a sunny day in Manchester I spotted the Iolla shop and popped in for a look. I have a very high prescription and I was sceptical that they could make a pair of thinned sunglasses for £85. I went back a few weeks later and decided to give it a go. What’s the worst that can happen? The two ladies who worked at Iolla were very nice and knew what they were talking about. I ordered a pair and decided to pick up in store. The turn around time was very good. It took two weeks, however, there was two bank holiday weekends in between so only took eight working days. When I came to collect I was very happy. The frame and lenses are well made and a total bargain at this price. I will definitely be back for more. Looks like some times if it’s too good to be true, it can be true.”

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Posted 2 years ago

Hi John, thanks so much for leaving us this amazing review - it really helps us to reach more potential customers! We're so glad to hear you've had a great experience and love your new sunglasses!

Posted 2 years ago

“Excellent service .3rd pair from here .”

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Posted 2 years ago

Thanks so much for your lovely review Sharon, and thanks for your custom!

Posted 2 years ago

“Excellent service once again both from your Edinburgh staff and overall.”

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Posted 2 years ago

Thanks so much for your lovely review Rodney! We hope you love your new glasses!

Posted 2 years ago

“Love my new glasses they are so trendy and vision is perfect with my new lenses”

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Posted 2 years ago

We're so glad to hear you love your new glasses! Thanks for the review!

Posted 2 years ago

“I had great help in the shop choosing frames and the glasses arrived within the timescale indicated. I found the prescription hard for my eyes to adjust to as I hadn’t used it before. The follow up from iolla has been great and they are re-doing to a standard reading glass. Really pleased with after sales”

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Posted 2 years ago

Hi Judy, thanks for taking the time to leave us this lovely review. We'll pass your feedback onto the relevant teams and we hope your glasses feel perfect when you receive them this time around!

Posted 2 years ago

“Love my new glasses, very good service.”

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Posted 2 years ago

Thanks for your review Rebecca! We hope you love your new look!

Posted 2 years ago

“Another great experience with Iollla. Pair of varifocal glasses and pair of reading sunglasses ordered and delivered efficiently and quickly.”

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Posted 2 years ago

Hi Ross, thanks so much for taking the time to review us! We hope you love your new glasses!

Posted 2 years ago

“Great customer experience. Would definitely purchase from Iolla again. Thank you.”

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Posted 2 years ago

Hi Ross, thanks so much for taking the time to review us! We hope you love your new glasses!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews