IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always a fantastic service. This is the third pair of glasses I’ve ordered in the past 6months and its as simple as can be. With lockdown happening new glasses really boost that confidence you need, with excellent service and affordable glasses, truly the best option on the market. Thank you for the excellent service and products.”

IOLLA 5 star review on 18th September 2020

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Posted 5 years ago

Thank you for your review Lauren. Looking amazing in your new Lennoxs!

Posted 5 years ago

“I had a good experience at Iolla. I have a degenerative eye condition and I wasn’t sure if Iolla would be able to make the prescription I need. Iolla had a look at the prescription, told me they could make the prescription. I ordered glasses, they are the best glasses I have ever had, the width and clarity of vision is excellent. The glasses cost half the price of what I would normally pay. I am delighted with the glasses and will be back.”

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Posted 5 years ago

Thank you for your review Mick. We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 5 years ago

“Moved from the US to Scotland and had previously received my glasses from Warby Parker. Iolla very much reminds me of them and has a similar style/vibe to it, which I of course loved. I went into the stockroom during COVID times and had such a wonderful experience. Staff were very helpful, glasses are so stylish and affordable, and the process of ordering/delivery was quick and seamless! Highly recommend and can't wait to order my next pair!”

IOLLA 5 star review on 17th September 2020

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Posted 5 years ago

Thank you for your review Hannah. Looking great in your new Patersons and can't wait ti see what frame you go for next!

Posted 5 years ago

“Staff were so friendly and attentive!! I was able to get the best glasses for me!! Love this place and recommended it to all my family and friends!”

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Posted 5 years ago

Thank you for your review Lindsay-Anne. We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“My glasses are perfect, I love them. The price is great. I will definitely be coming again.”

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Posted 5 years ago

Thank you for your review Audrey. We're so happy to hear you love your new glasses!

Posted 5 years ago

“Recommended to myself by my son. Nice experience, helpful staff, nice choice, reasonably priced. Returned for an adjustment and was promptly served .”

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Posted 5 years ago

Thank you for your review Jennifer. We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“Exceptional service and they also advise if there are any issues with glasses or need adjustment to op in store. Great customer experience”

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Posted 5 years ago

Thank you for your review Stuart. We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“Ordering glasses online was a breeze, as I was just ordering replacements for lost ones, I knew what I wanted, uploading a new prescription was very simple and straightforward, the virtual try on is a bit quirky and probably best try to try in store if possible”

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Posted 5 years ago

Thank you for your review Stuart. We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“Great quality and price!”

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Posted 5 years ago

Thank you for your review Nicola. We're so happy to hear you love your new glasses!

Posted 5 years ago

“Lovely helpful staff I was impressed with the quality of frames Delighted with my “specks “”

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Posted 5 years ago

Thank you for your review Bernice. We're so happy to hear you love your new glasses!

Posted 5 years ago

“Very well organised for trying on glasses with careful attention to guidance around coronavirus.”

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Posted 5 years ago

Thank you for your review Madge. We're so happy to hear you had a great experience in the showroom!

Posted 5 years ago

“Very pleasant experience when I visited iOLLA earlier this month, great covid measures in place and very friendly and helpful staff”

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Posted 5 years ago

Thank you for your review Laurene! We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“This was my first time at Iolla and I was very impressed. Amazing customer service from start to finish, well done!”

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Posted 5 years ago

Thank you for your review Sarah! We're so happy to hear you enjoyed your first IOLLA experience and look forward to seeing you again!

Posted 5 years ago

“Ive always had a nice experience going to Iolla, staff are awesome and the selection is top banana. I wont go anywhere else.”

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Posted 5 years ago

Thank you for your review David! We're so happy to hear you've had a great experience with IOLLA!

Posted 5 years ago

“Just perfect , Made in Scotland too !!”

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Posted 5 years ago

Thank you for your review Eric! We're so happy to hear you love your new glasses!

Posted 5 years ago

“Excellent all round.”

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Posted 5 years ago

Thank you for your review Morag! We're so happy to hear you've had a great experience with IOLLA!

Posted 5 years ago

“Always really pleased with the specs. Arrive on time and look great !”

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Posted 5 years ago

Thank you for your review Anne! We're so happy to hear you love your new glasses!

Posted 5 years ago

“Excellent customer service in store, very accommodating, nothing is too much trouble. Excellent selection in store, quick delivery, glasses fit perfectly. Competitively priced.”

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Posted 5 years ago

Thank you for your review Sebastian! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 5 years ago

“not great....at all....”

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Posted 5 years ago

Hi Jo, we are so sorry to hear that you have been let down by your experience at IOLLA. I can see you haven’t reached out to us yet to let us know you’ve been struggling with your order. We’d never see a customer stuck with glasses they can’t use and we’d love to have the chance to turn this around for you. A member of our customer service team has emailed you now to find out more about your customer journey.

Posted 5 years ago

“Brilliant staff, very helpful and knowledgeable throughout. Very efficient service, great range of glasses and the sunglasses I ordered arrived very quickly and are excellent quality. Heartily recommend Iolla. 🙂”

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Posted 5 years ago

Thank you for your review Eric! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews