IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am now on my 3rd pair of glasses with Iolla. Love the choice of frames and the ease of ordering. I especially like that the price already includes the basic elements needed for glasses i.e glass thinning, antiglare, which others charge extra for.”

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Posted 2 years ago

So lovely to hear your IOLLA collection is growing Pipa! Thank you for your review.

Posted 2 years ago

“Great glasses, great service, great price.”

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Posted 2 years ago

Thank you so much for your review Hilary! Glad to hear you enjoyed your whole journey with IOLLA.

Posted 2 years ago

“From the friendliest welcome to choosing a frame and colour that was perfect for me was an amazing and relaxing experience. The lovely Jayne put my order through and with it being my first pair of varifocals she explained everything so well. I added the clip on sun glasses to my order then my order was complete and I now have the perfect ensemble. Thanks Iolla”

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Posted 2 years ago

Thank you so much Angela! We're so glad you had a great experience at IOLLA and hopefully there's still some sun for you to enjoy with the Hoy clip-ons.

Posted 2 years ago

“I am over the moon with my IOLLA purchase - having purchased new prescription glasses from my usual optician in June which cost me £300 for the lenses alone I was anxious about ordering from IOLLA because of my prescription. I can honestly say from start to finish I’ve had the best experience and delighted with my Kelly frames! Thank you IOLLA! Now I’ve got my eye on so many more frames and recommending you to everyone who comments on my new glasses!”

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Posted 2 years ago

Thank you so much for your review Danielle. How wonderful to hear that you've been loving the Kelly frames. Can't wait to see what you'll add to your collection next!

Posted 2 years ago

“Helped by Annette, Chrissy and Nat on 19/08/22, ended up purchasing a pair of Hoy glasses in Vanilla Crystal and a matching pair of clip-on sunglasses. Glasses still going strong! Comfortable, durable, love them! The girls were friendly, helpful, patient, everything I could have hoped for. I tried on probably a dozen pairs and they ensured to meticulously disinfect them all (during COVID) and didn't make me feel bad or awkward for trying so many. Having anxiety and ADHD it can make shopping in person really hard, and I have a hard time choosing what I want, but like I said the girls were so lovely and I felt very at ease and not at all pressured to hurry up and make a decision like I usually do in these kinds of situations. Conclusion: Beautiful frames, amazing customer service, and neurodivergent friendly! Visit them if you're in the area!”

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Posted 2 years ago

Hi Joanna! Thank you so much for your wonderful review. We're so glad that you had a great experience with IOLLA and continue to enjoy the frames after visiting the showroom. We'll be sure to pass this on to our St. Ann's Square Showroom team who will be delighted to hear it.

Posted 2 years ago

“Amazing collection of glasses. Nice setting. The young lady that attended to me was lovely. Friendly, patient and knowledgeable. I would give her a gold star ⭐️ ⭐️⭐️”

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Posted 2 years ago

Thank you Frances for your lovely review! We'll be sure to pass this on to our team.

Posted 2 years ago

“The most incredible glasses and such a smooth process to buy online. I can’t wait to order my next pair”

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(Online Order) - Posted 2 years ago

Hey Tracy, thank you for taking the time to leave us a review! We're so glad you've had a great IOLLA experience.

Posted 2 years ago

“Great products and customer service.”

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(Finnieston, Glasgow) - Posted 2 years ago

Hey Ian, thank you for your review! We're so glad you've had a great experience with us at IOLLA.

Posted 2 years ago

“Great service. Load's of stylish frames to choose from.”

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(St James Quarter, Edinburgh) - Posted 2 years ago

Hey James, thank you so much for your review!

Posted 2 years ago

“Fantastic customer service as always. My glasses needed a quick repair and they were on the way back to me within days of posting them. I won't buy glasses anywhere else, thank you!”

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(Online Order) - Posted 2 years ago

Hey Nicola, thank you for taking the time to leave us a review! We're so glad we were able to help you out with your glasses. See you again soon!

Posted 2 years ago

“Amazing services, very knowledgable staff would highly recommend iolla”

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Posted 2 years ago

Hey Margaret, thank you for your review! We're so glad you've had a great experience with us at IOLLA.

Posted 2 years ago

“Fab experience from start to finish. Staff took the time to make sure I was happy with the frames and lense options. Delighted with new glasses.”

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(St James Quarter, Edinburgh) - Posted 2 years ago

Hey Diane, thank you for your review! We're delighted to hear that you've had a great experience with us at IOLLA. Hopefully we will see you again soon!

Posted 2 years ago

“Brilliant all round. Great staff, quality glasses and nice store.”

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(St Anns Square, Manchester) - Posted 2 years ago

Hey Edward, thank you so much for your review. We're so glad to hear that you're loving what we do at IOLLA!

Posted 2 years ago

“Very efficient and user friendly”

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(Online Order) - Posted 2 years ago

Hey Jonathan, thank you for your review!

Posted 2 years ago

“Needed advice regarding a repair and solution quickly found followed by delivery as promised - on time and properly executed. Thanks I’ll be back.”

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(City Centre, Glasgow) - Posted 2 years ago

Hey John, thank you for taking the time to leave us a review! We're so glad to hear you've had a great IOLLA experience.

Posted 2 years ago

“Always a big slay”

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Posted 2 years ago

Hey Martha, thank you for your review! We're so glad you're loving what we do at IOLLA.

Posted 2 years ago

“Great choice of frames and reasonable cost with simple process and friendly helpful staff in St James Quarter. They were recommended to me and didn’t let me down”

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(St James Quarter, Edinburgh) - Posted 2 years ago

Hey Jennifer, thank you for your lovely review! Hopefully we will see you again soon.

Posted 2 years ago

“Loved my visit to the store in Glasgow. Staff were lovely and really helpful.”

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(City Centre, Glasgow) - Posted 2 years ago

Hey Lesley, thank you for your review! We're so glad you've had a great experience with us at IOLLA.

Posted 2 years ago

“Great glasses , great friendly and professional service and great price. Why shop anywhere else .”

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Posted 2 years ago

Hey Elaine, thank you for your review! We're so glad that you're loving what we do at IOLLA.

Posted 2 years ago

“Love love my new glasses, my first time with Iolla. Getting lots of compliments. Easy to understand which ones to try out with expert help. Great after service too.”

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(Finnieston, Glasgow) - Posted 2 years ago

Hey Michelle, thank you for your review! We're so glad you're loving what we do at IOLLA. Hopefully we will see you again soon!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews