IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first ever pair of glasses and was encouraged to try IOLLA. I was certainly not disappointed the service even during these tough times with COVID was excellent. From a warm welcome at the front door, being introduced to the assistant who explained the rules of trying my glasses on and being cleaned later. Being new to glasses it can be a daunting experience, will they fit, what shape, what design and measuring up. I found the whole experience reassuring and easy and delivered to my house perfectly. I will definetly be back, thankyou for the experience.”

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Posted 4 years ago

Wow! We're absolutely blown away by your lovely review Brian. Thank you so much for taking the time to write this. It really means a lot to us

Posted 4 years ago

“Really easy to order from and the quality is excellent! I’m on my third pair of glasses 🥰”

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Posted 4 years ago

Thanks for taking the time to write us a lovely review Rachel! It really means the world to us

Posted 4 years ago

“The staff were very helpful and approachable.. I love my glasses, great selection”

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Posted 4 years ago

Thank you for your review Robert, we really appreciate it! We'd love to know how we can get that fifth star next time

Posted 4 years ago

“Couldn’t have been more helpful when I needed the support team.”

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Posted 4 years ago

Thank you so much Jennifer! We really appreciate your lovely review

Posted 4 years ago

“LOVE my 2nd pair of specs from Iolla - got Munro and Ferrier”

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Posted 4 years ago

You look fantastic in your specs Ann! Thanks for taking the time to write us a lovely review. We really appreciate it

Posted 4 years ago

“I live in the US and ordered my glasses on mine. Amazing experience, and they look great!!”

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Posted 4 years ago

We're so delighted that you had such a great IOLLA experience Janine! Thanks for your lovely review

Posted 4 years ago

“Excellent service and good quality products. Amazing value for money.”

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Posted 4 years ago

Thanks for taking the time to write such a lovely review May! It means the world to us

Posted 4 years ago

“Beautifully designed glasses, with helpful staff”

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Posted 4 years ago

Thanks Deborah! We really appreciate your kind words

Posted 4 years ago

“Friendly, professional service. Lovely frames, lovely staff and glasses delivered quickly.”

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Posted 4 years ago

We're delighted that you had such a great IOLLA experience Nonie! Thanks for your lovely review

Posted 4 years ago

“My first pair of varifocals and they are perfect! I adapted to them really quickly (just don’t wear them coming down stairs!). Delighted with fit and style.”

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Posted 4 years ago

We're so pleased that you love your new varifocals Rosemary! Thanks for your lovely review. Hopefully in time, your eyes will become so used to them that you'll be able to tackle those stairs no problem!

Posted 4 years ago

“So pleased with my new glasses - very helpful staff in your Argyle St branch who gave me plenty of time to browse and choose. I now have varifocals that actually work for me - thank you Iolla”

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Posted 4 years ago

You look fantastic in your new Bell glasses Aline! Thanks for your lovely review. I'll be sure to pass on your kind words to our team in Finnieston

Posted 4 years ago

“Great range of frames. Great personal customer service and pricing. I’m of the age where I need regular changes in my prescription so £170 as opposed to £350 - £400 is a boon. Order delivered on time too. Family and friends complimented me on my choice. I highly recommend Iolla to you.”

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Posted 4 years ago

Thank you so much for your amazing review David! Our varifocals are actually £145, so even more of a bargain 🤓 We really appreciate your kind words and recommendations!

Posted 4 years ago

“Excellent service when visiting West George St. branch. Staff could not be more helpful. Will be returning for my next pair of glasses.”

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Posted 4 years ago

Thanks for your lovely review Iain! We'd be delighted to see you back in our showroom any time. I'll be sure to pass on your kind words to the team at West George Street

Posted 4 years ago

“The staff were fab, given how inexpensive the glasses are I can’t say how pleased I am with the style and service, I have an unusual prescription and was thrilled that my lenses were free. I have 4 pairs of work glasses now from Iolla”

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Posted 4 years ago

Thanks for your amazing review Daniel! It sounds like you're building up an enviable glasses collection. We'd love to see you back any time!

Posted 4 years ago

“Great service at Iolla! Got a gift voucher for my partner as he already has 2 pairs from them that he loves! Lovely packaging too!”

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Posted 4 years ago

We're delighted that you had a great IOLLA experience and that you love our new packaging! Thanks Elaine

Posted 4 years ago

“All the team in Stockbridge were friendly and helpful. Great range of frames and really reasonably priced. Glasses arrived quickly after ordering in store.”

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Posted 4 years ago

Thanks for taking the time to write us such a lovely review Fay! I'll be sure to pass on your kind words to the team at Stockbridge

Posted 4 years ago

“Glasses always a perfect fit great service”

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Posted 4 years ago

Thanks for your fantastic review Jessie! It really means the world to us

Posted 4 years ago

“Service was fantastic and extremely friendly. The online prescription was easy to do. The delivery of the glasses was good , only about a week and the quality of the glasses, and importantly the lenses, are great. Over all the best value glasses i have ever bought and cant wait to buy more!”

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Posted 4 years ago

Wow, what a lovely review. Thank you so much Pippa! We'd be delighted to make you another pair of glasses any time

Posted 4 years ago

“first class service, new multi vision deliver in 8 days perfect prescription”

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Posted 4 years ago

Thanks for your great review John! We really appreciate it

Posted 4 years ago

“Fantastic service and amazing glasses, very happy with quality.”

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Posted 4 years ago

We're absolutely delighted that you had such a great IOLLA experience Alister! Thanks for your lovely review

Posted 4 years ago

IOLLA is rated 4.9 based on 5,074 reviews