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Interweave Textiles Limited Reviews

4.6 Rating 604 Reviews
90 %
of reviewers recommend Interweave Textiles Limited
Company Reviews Product Reviews
464
 Metrics Info
4.6
Based on 604 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Interweave Textiles Limited Reviews

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
ANGELA W
Verified Buyer
“Three pairs unwearable due to being smaller than the other 2 pairs!!??”
Helpful Report
BARRY H
Verified Buyer
“No problem- goods arrived on time”
Helpful Report
Good afternoon Barry, Thanks for leaving us a review, we appreciate it. We are glad to hear you are happy with your order. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
SUE A
Verified Buyer
“The ordered socks arrived promptly; it was difficult to estimate which size socks to buy. The 3X ones we ordered fit fine in the foot but are longer in the leg than anticipated.”
Helpful Report
Good afternoon Sue, Thank you for taking the time to leave a review, we appreciate it. We are glad to hear you received the socks promptly. We have size guides on each of our product pages for the socks, but we understand it can still be a difficult estimate. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
CHRISTINE L
Verified Buyer
“Fast delivery,”
Helpful Report
Good afternoon Christine, Thank you for leaving us a review, we appreciate your time. We are glad to hear you had a smooth delivery process. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
STEPHEN C
Verified Buyer
“First class service, order arrived as promised. All items ordered, correct size and fit . I will definitely use this service again,and recommend it to friends and family, thank you.”
Helpful Report
Good afternoon Stephen, Thanks for taking the time to leave a review, we appreciate it. We are so glad to hear your order arrived safely and promptly. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
JUDITH R
Verified Buyer
“Excellent service - very quick. Descriptions and size info on website very useful.”
Helpful Report
Good afternoon Judith, Thank you for leaving a review, we appreciate it. We are glad to hear you had a pleasant shopping experience with us. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
JOHN R
Verified Buyer
“Great socks, much better than the ones the NHS gave me. I bought 4 pairs and they have me a free over foot cover that makes it much easier to put the compression socks on.”
Helpful Report
Good morning John, Thank you for taking the time to leave a review, we appreciate it. It is great to hear you are happy with the compression socks and the stocking slider. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
NIKKI G
Verified Buyer
“I am still yet to receive my package with no correspondence from anyone.”
Helpful Report
Good afternoon Nikki, We are sorry to hear this. Be assured our orders team are currently looking into this issue for you. With the ongoing strikes causing significant delays across the UK postal network, we are doing what we can to use alternative couriers but these providers are now also being overwhelmed due to the increased demand. We completely understand how frustrating this can be and can only apologise for the inconvenience caused which is unfortunately outside of our control. A member of the team will check your order details and be in touch via email. In the meantime, please don’t hesitate to reach out to info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
JULIE B
Verified Buyer
“Still not received my order, rang you Tuesday, it’s now Sunday, very disappointed and won’t be using you again. Mother 88 and using Zimmer. Ordered these slipper socks for her Christmas, everything else I’ve ordered from other companies here within 2 or 3 days, not this order though. Had messages telling me what driver had the parcel and couldn’t deliver, then it was to be next day, then the next day, still waiting. Will you now refund the money to PayPal?”
Helpful Report
Good morning Julie, We can understand how frustrating this can be. With the strikes we have experienced more delays in orders being delivered than usual. I am going to pass your information to our orders team asap and they will aim to resolve this as soon as possible for you. And they will be able to help you with your queries. We are very sorry for this inconvenience to you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
NICK B
Verified Buyer
“I ordered these socks as they are exactly what I was given to wear when I was recently in hospital by the nurses. Very soft but effective with the grip being on both sides. I would definitely recommend them. Very impressed with the quick delivery especially as it is the lead up to Christmas. Ordered on the Wednesday, received on Friday.”
Helpful Report
Good morning Nick, Thank you for taking the time to leave a review. We appreciate it. We are glad to hear you are pleased with the socks, and that the delivery made it to you quickly. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
JACQUELINE P
Verified Buyer
“I haven't receivedy order yet!! DPD failed by not delivering Thursday (no excuse) and Friday they entered our building, came to our door but did not knock or ring. I was waiting inside the door when a non delivery note was pushed through the letter box. By the time I read it the delivery person had left?? I will now find it very difficult to arrange for my parcel to be collected, due to my disability. Unhappy customer”
Helpful Report
Good morning Jacqueline, We are really sorry to hear about this experience with DPD. And we understand your frustrations. I will pass this information on to our orders team for them to look into, so they can try and resolve your delivery issues asap. Again, we are very sorry for this inconvenience. Unfortunately we cannot control the delivery process once it has left us. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
JULIA D
Verified Buyer
“delivery quick good quality used before will use again when needed thanks”
Helpful Report
Good morning Julia, Thank you for taking the time to leave a review, we appreciate it. It is great to hear the order arrived promptly. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
GRAHAM T
Verified Buyer
“The socks are amazing thanks..”
Helpful Report
Good afternoon Graham, Thank you for leaving us a review, we appreciate your time. It is great to hear you are happy with your socks. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
KRISTY C
Verified Buyer
“Most of my order was three pillows. I was after thick overstuffed pillows you get in hospitals, so thick you can prop up an arm or a leg. One of the pillows was ok-ish. The other two pillows were SO flat (maybe 1cm depth) I had to put both together in one pillowcase and still not as plump as I was wanting. The claim is they’re used in NHS. I’ve never seen thin pillows in any NHS hospital I’ve been in! I’m very happy with the pillowcases I bought though.”
Helpful Report
Good afternoon Kristy, Thank you for taking the time to leave us a review, we appreciate it. We are sorry to hear you are not happy with the pillows. We do recommend allowing time for the pillows to regain their shape, or to try plumping up the pillows. Please do let us know if these suggestions do not work. Don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
SUSAN M
Verified Buyer
“The website was easy to navigate and ordering my items was straightforward. My order was promptly dispatched to the carrier but unfortunately, due to problems at the carrier's local depot, I did not receive my order on the specified delivery date and it arrived a day late. However, this was not the fault of Interweave. The double-tread slipper socks are good quality and as described on the website.”
Helpful Report
Good morning Susan, Thank you for taking the time to leave a review. We appreciate it. We are glad you received your order, we know the strikes can cause delays after despatch. It is great to hear you are happy with the slipper socks! If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
VALERIE L
Verified Buyer
“Delivered quickly. The care situation has changed so I haven't had chance to try out the disposable bedding yet, but can't fault the delivery!”
Helpful Report
Good morning Valerie, Thank you for leaving us a review, we appreciate your time. It is great to hear the order was delivered quickly and safely. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
SUSAN M
Verified Buyer
“Bought as a gift for relative. Lightweight but great thermal quality. Kept informed on delivery date from moment order was raised. Overall, excellent service and would happily use Interweave Textiles again. Highly recommend.”
Helpful Report
Good morning Susan, Thank you for taking the time to leave a review, we appreciate it. We are so glad you hear you are happy with the blanket, we think it is a great gift too! If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
CYNA S
Verified Buyer
“I bought a Cellular blanket to gift a this XmasI, I obviously can't comment on the item other than its a nice shade of blue and seems to be excellent quality.The delivery was very prompt indeed and the communication was efficient, pleased with the company.”
Helpful Report
Good morning Cyna, Thank you for taking the time to leave a review, we appreciate it. We are so glad to hear you are happy with the blanket. And that the order arrived on time. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
STEPHEN D
Verified Buyer
“Disappointed! Size to fit 11-13. My husband is size 11 -fit tight!”
Helpful Report
Good afternoon Stephen, Thank you for taking the time to leave a review, we appreciate it. We are sorry to hear the socks did not fit as expected. We recommend sizing up if your feet are swollen or you find socks to be tight generally. There are other sizes larger than this available if you would like to try the socks in a more comfortable size. We apologise for any inconvenience this has caused you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
WILLIAM F
Verified Buyer
“Compared with hospital socks they were heavy, tight, toe access holes too near so toes poking out constantly and I'm sending unworn pair back!”
Helpful Report
Good morning William, Thank you for leaving a review. We are sorry to hear you are not happy with the socks. Compression socks are designed to provide compression, and so they have to be tight to do this. The hole underneath the toe is there so the skin can be checked to ensure it is healthy. This is advertised on our product page. We are sorry for any inconvenience this has caused you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Interweave Textiles Limited is rated 4.6 based on 604 reviews
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