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Interweave Textiles Limited Reviews

4.6 Rating 602 Reviews
90 %
of reviewers recommend Interweave Textiles Limited
Company Reviews Product Reviews
463
 Metrics Info
4.6
Based on 602 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Interweave Textiles Limited Reviews

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
SUSAN P
Verified Buyer
“Tunics are excellent quality but the sizing isn’t right”
Helpful Report
Good morning Susan, Thank you for taking the time to write a review, we always appreciate hearing feedback from our customers. We're sorry to hear that you were unable to find the best fit. We do supply these to the NHS so the sizing may vary to what may be found on the high street so we do ask you to double check the online guides to see which would be best. Should you wish to go through the returns process or provide any further comments, please reach out to us at info@interweavetextiles.com with your order details and we will be happy to further assist. Kind regards, Interweave Customer Services Team
OBAFEMI S
Verified Buyer
“Delivery was okay but products were not the best.”
Helpful Report
Good morning Obafemi, Thank you for taking the time to provide us with your feedback. We do supply these to the NHS throughout the UK and can only apologise if you haven’t found them suitable for your needs. Should you wish to go through the returns process or provide any further comments, please reach out to us at info@interweavetextiles.com with your order details and we will be happy to further assist. Kind regards, Interweave Customer Services Team
ANNETTE B
Verified Buyer
“Disappointed, short on the ankle and the socks are not as thick as previous ones I have had, bought from another site. Starting to wear and holes appearing! I do not tumble dry them.”
Helpful Report
Good afternoon Annette, Thanks for taking the time to leave a review, we appreciate it! We are sorry to hear the socks did not meet your expectations. We apologise for any inconvenience caused. If you are able to, we would appreciate if you could take some photos of the product and the wear you have described. So that we can look into this for you, as this should not have happened. You can contact us at info@interweavetextiles.com. We apologise again for the inconvenience caused. Kind regards, Interweave Customer Services Team
CHISHA M
Verified Buyer
“Sent me a totally wrong order! However quick to rectify error, although I haven't received the right order yet. I have been told that it is on the way. They blamed it on a "technical error" error on their end.”
Helpful Report
Good morning Chisha, Thanks for taking the time to leave a review, we appreciate it. We apologise for any inconvenience with your order, but we are glad to hear it was rectified quickly. Please allow a few more days to receive your delivery. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
JAN D
Verified Buyer
“Although these socks sort of help her from slipping, I ordered 5-8 but don't think they are long enough they just come a little pass her ankle,she is a size 6 so thought they would be a bit longer”
Helpful Report
Good morning Jan, Thanks for taking the time to leave a review, we appreciate it. We are pleased to hear the socks help. Our product pages feature a size guide with the full length of the sock and how to measure for the right size. We hope this can help. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
KATHRYN W
Verified Buyer
“I gave instructions to leave in porch for someone immobile… hence the fall socks Shame all we got was a Royal Mail card saying you weren’t in we will call again. More than disappointed”
Helpful Report
Good morning Kathryn, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear your order was not delivered how you requested. Unfortunately, we do not have control over the delivery once the order leaves us. We apologise for the inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
SAM K
Verified Buyer
“I’ve done two orders of blue cobalt scrubs. I have been very happy with the scrubs, however on my second order the scrub tops I received have a really large V neck, this was not the case with the previous pair of scrubs were just perfectly fit. Overall I do recommend the scrubs.”
Helpful Report
Good afternoon Sam, Thanks for taking the time to leave a review, we appreciate it! We are sorry to hear the scrub top was not as anticipated. If you would like, you may send pictures to our team at info@interweavetextiles.com so we can look into this for you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
KAREN O
Verified Buyer
“I find that the product is perfect. The pillows are identical to those I had whilst in Hospital. But Really. The amount you charge to deliver them and in a plastic bag such ultra light pillows just 2!!! The parcel could have blown away there's no way the delivery price should have been SO HIGH!! 😠😤💰💰💸💸”
Helpful Report
Good afternoon Karen, Thanks for leaving a review, we appreciate your time. We understand your frustrations. Our carriage charge is to ensure safe and fast delivery. We offer free delivery on orders over £50 to UK mainland. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
CAROLE P
Verified Buyer
“Very quick dispatch”
Helpful Report
DR. M
Verified Buyer
“It was not as expected”
Helpful Report
Good afternoon Dr Mohammed, Thank you for leaving us a review, We are sorry to hear you are not satisfied with your order. If you would like to give further details of exactly what you are not satisfied with, we would appreciate the feedback. Please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team
KRISTY C
Verified Buyer
“Most of my order was three pillows. I was after thick overstuffed pillows you get in hospitals, so thick you can prop up an arm or a leg. One of the pillows was ok-ish. The other two pillows were SO flat (maybe 1cm depth) I had to put both together in one pillowcase and still not as plump as I was wanting. The claim is they’re used in NHS. I’ve never seen thin pillows in any NHS hospital I’ve been in! I’m very happy with the pillowcases I bought though.”
Helpful Report
Good afternoon Kristy, Thank you for taking the time to leave us a review, we appreciate it. We are sorry to hear you are not happy with the pillows. We do recommend allowing time for the pillows to regain their shape, or to try plumping up the pillows. Please do let us know if these suggestions do not work. Don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
STEPHEN D
Verified Buyer
“Disappointed! Size to fit 11-13. My husband is size 11 -fit tight!”
Helpful Report
Good afternoon Stephen, Thank you for taking the time to leave a review, we appreciate it. We are sorry to hear the socks did not fit as expected. We recommend sizing up if your feet are swollen or you find socks to be tight generally. There are other sizes larger than this available if you would like to try the socks in a more comfortable size. We apologise for any inconvenience this has caused you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
WILLIAM F
Verified Buyer
“Compared with hospital socks they were heavy, tight, toe access holes too near so toes poking out constantly and I'm sending unworn pair back!”
Helpful Report
Good morning William, Thank you for leaving a review. We are sorry to hear you are not happy with the socks. Compression socks are designed to provide compression, and so they have to be tight to do this. The hole underneath the toe is there so the skin can be checked to ensure it is healthy. This is advertised on our product page. We are sorry for any inconvenience this has caused you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
STEPHEN O
Verified Buyer
“Very happy thank you”
Helpful Report
Good morning Stephen, Thank you for leaving us a review, we appreciate it. We are glad you are happy with your ordering experience. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
ANNE L
Verified Buyer
“socks are wonderful - but do they have to be grey?”
Helpful Report
Good morning Anne, Thanks for taking the time to leave us a review. We appreciate it. The non slip socks are colour coded per size for use in hospitals. This helps the medical professionals quickly choose the correct size for the patient. Therefore unfortunately we cannot change the colour of these. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
JAMES M
Verified Buyer
“Poor quality for "Hospital supply company" pillow not filled into the corners.”
Helpful Report
Good morning James, Thank you for taking the time to leave a review. We are sorry to hear you are having trouble with the pillow. If you are concerned the product is not suitable, please contact our customer service team at 01422 372333. Kind regards, Interweave Customer Services Team
CJ B
Verified Buyer
“Item did eventually arrive (Christmas delivery problems apparently). And recent customer service excellent. However it would have been reassuring to understand at the time that the lack of response by phone and email was due to full closure between Christmas and Jan 4th.”
Helpful Report
Good afternoon CJ, We apologize if this was not made clear at the time of ordering. We had a banner on our website explaining the Christmas delivery changes, and an explanation on our delivery page. We will aim to make this more clear in the future. We once again apologise for any inconvenience this caused you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Margaret B
Verified Buyer
“Compression socks have hole for checking feet not mentioned in descripption.not tight enough.took ages to come.”
Helpful Report
Good morning Margaret, We're sorry to hear the compression socks have not met your expectations. Our product page does state there is a hole for checking the feet in the description. We apologise for any inconvenience this has caused you. Our customer services team are experiencing staff shortages at the moment but will be in contact with you to try and address your concerns as soon as they can. In the meantime, if you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Terence T
Verified Buyer
“Pleased with the socks but disappointed with your extortionate charge for postage. The GPO make same charge for postage anywhere in the UK. Will not be buying from you again. T.Tissington”
Helpful Report
Dear Terence, Thanks for your review. We're happy to hear that you’re pleased with your non-slip socks. And many thanks for your feedback regarding the postage costs. We offer a tracked and signed-for delivery service to ensure that customers received the goods on time and in a reliable manner. This is why the cost may seem higher than standard postage rates. Please accept our apologies if this seems too expensive. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Samera H
Verified Buyer
“The blanket are of good quality and the colours are very nice. Price wise not really happy that you have to buy two you can’t buy in singles. Also the delivery cost is the same price as one blanket. My email confirmation said dispatch time 4-5 weeks but then I received the blankets 3 days after placing my order. Not complaining about that but it’s misleading and it was lucky I was in to receive the delivery. All in all would buy more blankets but I would try to find them elsewhere for either cheaper or where I can buy them in singles.”
Helpful Report
Good morning Samera, We apologise for any inconvenience you have experienced, unfortunately the blankets are only available at a minimum of 2 as you mentioned. We will look into the delivery time confusion right away. We appreciate you taking the time to give us feedback and we will take this onboard. We are happy that you are pleased with the quality of the blankets and hope they work well for you. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Interweave Textiles Limited is rated 4.6 based on 602 reviews
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