Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.59

4.6 Rating 603 Reviews

90 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 603 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bootees were of different sizes and fit and the sheepskin was quite rough on the sore heels. The outer material is rough against other skin when lying in bed. The idea as brilliant but not the product.”

Helpful Report

Good morning Joanne, Thank you for taking the time to write a review, we do appreciate all feedback from our customers. We're sorry to hear of your disappointment with your order. Should you wish to go through the returns process, please reach out to us at info@interweavetextiles.com with your order details and we will be happy to further assist. Kind regards, Interweave Customer Services Team

“Boots far too big, not practical & just fall off, disappointing plus the delivery cost of £4.95 high considering we had to wait ages to receive (and had to chase!).”

Helpful Report

Good morning Mrs Gi, Thank you for taking the time to write a review, we do appreciate all feedback from our customers. We're sorry to hear of your disappointment with your order. Should you wish to go through the returns process, please reach out to us at info@interweavetextiles.com with your order details and we will be happy to further assist. Kind regards, Interweave Customer Services Team

“Nothing like the photo on the website. I think the ones that were sent were overpriced for what they are.”

Helpful Report

Good afternoon Roxy, Thanks for taking the time to leave a review. We are sorry to hear this, and we apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Poor quality material and loose threads. Not ideal for use in surgery. I’m 5’6” and they were more than a foot too long and draw string didn’t cinch in at the waist. Return was simple enough but I had to pay return shipping which I was aware of upfront.”

Helpful Report

Good afternoon Julie, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear this, and apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“The sheeting fabric is lovely and soft but the sizing is way off. I wanted these semi-fitted top sheets for a bed chair that has no mattress to tuck sheets under. I ordered single size but they are way oversized and wouldn't stay in place. If they had fitted it would have been a 5* but they don't and had no response from customer service when I emailed them.”

Helpful Report

Good afternoon Wendy, Thank you for taking the time to leave a review, we appreciate it. We are very sorry to hear that the sheet did not meet your expectations. The sheet is designed to fit a single bed mattress, as well as hospital and profile bed mattresses. We apologise for any inconvenience this has caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Hello, I have returned the purchased product 5 days back. But I didn’t receive neither any confirmation mail nor the refund if the money. Kindly look into it. Many many thanks.”

Helpful Report

Good morning Saurav, Thanks for taking the time to leave a review, we appreciate it. We apologise for any inconvenience caused, and we will look into this as soon as we can. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Three pairs unwearable due to being smaller than the other 2 pairs!!??”

Helpful Report

“Really disappointed with the long single sheets that I ordered, very thin cotton, could see through to the bed. Not like hospital sheets at all. Would have returned but was delivered to my mum to use for when my dad came out of hospital. Would not recommend.”

Helpful Report

Good morning Julie, Thank you for taking the time to leave us a review, we do appreciate all feedback. We're sorry to hear of your disappointment with the flat sheet you ordered. This is a cotton rich sheet (70% cotton & 30% polyester) that we do supply to the NHS so would be the same as what is in the majority of hospitals. Should you wish to go through the returns process, please reach out to us at info@interweavetextiles.com and we will be happy to further assist. Kind regards, Interweave Customer Services Team

“Pillows not what I expected they flatten as soon as you lay on them and are noisy”

Helpful Report

Dear Christine, We're really sorry to hear about the pillows not being as you expected. They do sometimes get flattened in storage but as we mentioned on the phone, they should have plumped up once out of the packaging. We will issue you a refund as discussed. With kind regards, Interweave Customer Services team

“I received my scrubs but unfortunately they were too big so I sent them back same day via tracking, I also phoned you to explain the urgency at this time as I’m a practice nurse still seeing pts. you assured me they would be sent out as soon as you received them on. You received them midday on Thursday 2/4 when I phoned you on Friday you said they wouldn’t be posted out until Monday ???”

Helpful Report

Dear Lisa, We're so sorry that there was a delay in getting the replacement scrubs out to you. We are managing to keep our logistics team working whilst social distancing so that we can process orders and keep goods moving to get into the hospitals and to key healthcare workers like yourself. Unfortunately the social distancing restrictions does mean that things are taking a little longer than normal. We understand from the team that in this case, the order had missed the carrier pickup on Friday, hence the unfortunate delay until Monday. Please accept our apologies for this delay. We hope you are happy with the replacement scrubs in the smaller size. Thank you very much for what you do, we all appreciate your hard work and dedication in these difficult times. With kind regards, Interweave Customer Services team

“The socks are good quality and the price is ok but how the hell do you justify over £15 for postage. The socks are for my elderly father so you can understand why l am so upset. Also l order many things online for my family and the postage even next day has never been more the £10”

Helpful Report

Dear Rosemary, We’re really sorry to hear that you are disappointed with the delivery charge to the Isle of Wight. The delivery price will have been clearly displayed on the online checkout page during the purchase process. We are very open with the carriage costs as we don’t want to disappoint anyone. We do understand that Royal Mail deliver small parcels to the Isle of Wight for the same price as deliveries to mainland UK, however we don’t use Royal Mail, we use couriers to ensure that the parcels are tracked and signed for on receipt – this service does cost a little extra. We hope that helps explain the situation. With kind regards, Elisabeth, Ecommerce Manager, Interweave Healthcare

Interweave Textiles Limited is rated 4.6 based on 603 reviews