Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.59

4.6 Rating 602 Reviews

90 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 602 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No use on double bed at all. Only used two would really like refund but don't know how to do it. Wanted them for incontinence maybe my mistake.”

Helpful Report

Good afternoon Sue, We appreciate you taking the time to provide us with your feedback. Our customer service team has received your further email and will be back in touch shortly. King regards, The team at Interweave

“I was very disappointed. Continental pillows are meant to be square. I received two ordinary pillows.”

Helpful Report

Good afternoon Lesley, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear this, we apologise for any inconvenience. Our product page provides the measurements of the pillow. These pillows measure 50cm x 76cm. We're sorry to hear of your disappointment with your order. Should you wish to go through the returns process, please reach out to us at info@interweavetextiles.com with your order details and we will be happy to further assist. Kind regards, the team at Interweave

“Poor quality when compared to hospital scrubs, synthetic material rough in skin and caused a lot of chafing. Can’t wear the scrubs.”

Helpful Report

Good morning Luke, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear this, these particular scrubs are worn in many hospitals and other medical facilities. We sincerely apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“The stocking slider was sewn at both ends so you could put your foot in it. We ended up cutting some off znd seeing it back up. Disappointed with it”

Helpful Report

Good afternoon Diane, We are sorry to hear this, and we apologise for any inconvenience. You should be able to put your foot into the stocking slider from the larger end, the handle side is supposed to be sewn up. You can find a how to use guide on our product page, and a video showing how it should be used. We advise that you get in contact with our customer services team, who can further assist you with this issue. You can contact us at info@interweavetextiles.com. We apologise again for any inconvenience caused. Kind regards, Interweave Customer Services Team

“Sorry I havent received the order for socks. Ann Thom”

Helpful Report

Good afternoon Ann, Thanks for taking the time to leave a review, we appreciate it. Delivery to you has been attempted, you may need to contact the courier to arrange redelivery. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“The sizing is completely wrong The sox I got were more like Large instead of XL AND, they were short”

Helpful Report

Good morning Armando, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear the socks did not meet your expectations. These socks have a size guide on the product page to help you choose. We recommend sizing up for swollen feet. We apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Item never arrived”

Helpful Report

Good morning Kelly-Ann, Thanks for taking the time to leave a review, we appreciate it. We are sorry to hear your order has not arrived, and we apologise for any inconvenience this has caused you. We are looking in to this for you, or you can contact us at info@interweavetextiles.com with any additional information about your order. Kind regards, Interweave Customer Services Team

“I ordered from interweave on the 6th April and it’s now the 21st and I still haven’t received my order! Yet I ordered an interweave product from amazing and had it less than 24 hours later. Won’t be ordering again!”

Helpful Report

Good morning Hannah, Thank you for informing us of this issue, we are sorry for the inconvenience this has caused you. Our ordering team are looking in to this for you. Alternatively you can email them at info@interweavetextiles.com to provide any further information about your order. Kind regards, Interweave Customer Services Team

“At he moment , despite being promised a Royal Mail 24 service , your products have not been delivered to my elderly next of kin I can’t track it as it says can only be tracked “ once an attempt at delivery has been made “ Disappointed”

Helpful Report

Good morning Paul, Thank you for taking the time to write a review, we do appreciate all feedback from our customers. As discussed during your call yesterday, please do let us know if your order has not arrived in 5 working days. We completely understand how frustrating this can be and can only apologise for the inconvenience caused which is unfortunately outside of our control. In the meantime, please don’t hesitate to get in touch via info@interweavetextiles.com – Kind regards, the Team at Interweave

“I paid UK VAT to Interweave for goods shipped to ireland, then was charged Irish VAT again on arrival (i was also charged nearly £15 to post an envelope and was charged UK VAT on that too) I won’t be buying here again”

Helpful Report

Good morning Barry, Thanks for taking the time to leave a review. We are very sorry to hear you had shipping issues, and we are looking into this currently. We sincerely apologise for any inconvenience caused. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team at info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Not fit for purpose do not work on hard floors after a day. Felt unsafe the sticky surface wares off!”

Helpful Report

Good morning Lesley, Thank you for taking the time to leave a review. We are very sorry to hear about this, and we apologise for any inconvenience caused. This should not have occurred with your non slip socks, and we would like to know more about this if possible. We are here to resolve your issue, and if you would like to share any images or further information about the socks, you can do so at: info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“I am still yet to receive my package with no correspondence from anyone.”

Helpful Report

Good afternoon Nikki, We are sorry to hear this. Be assured our orders team are currently looking into this issue for you. With the ongoing strikes causing significant delays across the UK postal network, we are doing what we can to use alternative couriers but these providers are now also being overwhelmed due to the increased demand. We completely understand how frustrating this can be and can only apologise for the inconvenience caused which is unfortunately outside of our control. A member of the team will check your order details and be in touch via email. In the meantime, please don’t hesitate to reach out to info@interweavetextiles.com. Kind regards, Interweave Customer Services Team

“Still not received my order, rang you Tuesday, it’s now Sunday, very disappointed and won’t be using you again. Mother 88 and using Zimmer. Ordered these slipper socks for her Christmas, everything else I’ve ordered from other companies here within 2 or 3 days, not this order though. Had messages telling me what driver had the parcel and couldn’t deliver, then it was to be next day, then the next day, still waiting. Will you now refund the money to PayPal?”

Helpful Report

Good morning Julie, We can understand how frustrating this can be. With the strikes we have experienced more delays in orders being delivered than usual. I am going to pass your information to our orders team asap and they will aim to resolve this as soon as possible for you. And they will be able to help you with your queries. We are very sorry for this inconvenience to you. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I haven't receivedy order yet!! DPD failed by not delivering Thursday (no excuse) and Friday they entered our building, came to our door but did not knock or ring. I was waiting inside the door when a non delivery note was pushed through the letter box. By the time I read it the delivery person had left?? I will now find it very difficult to arrange for my parcel to be collected, due to my disability. Unhappy customer”

Helpful Report

Good morning Jacqueline, We are really sorry to hear about this experience with DPD. And we understand your frustrations. I will pass this information on to our orders team for them to look into, so they can try and resolve your delivery issues asap. Again, we are very sorry for this inconvenience. Unfortunately we cannot control the delivery process once it has left us. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Unable to answer as not received order yet”

Helpful Report

Good morning Theresa, Thank you for taking the time to leave a review. We apologise that your item has not reached you yet. We can see your order has been completed, but we cannot see the delivery status via Royal Mail. If this item has not reached you within 1 week of your order, please contact the customer service team on 01422 372333. They will be able to assist you further. Kind regards, Interweave Customer Services Team

“I can’t review yet as. Still haven’t received the item!”

Helpful Report

Good morning Tanya, We are really sorry to hear this. Due to the strikes many are experiencing longer wait times for deliveries. We hope you have received the item in this time. If you still do not have the item, please contact customer services on 01422 372333 and they will help you with this issue. Unfortunately we cannot see if this has been delivered by now. Kind regards, Interweave Customer Services Team

“Not received.”

Helpful Report

Good afternoon Hilda, We are really sorry to hear this. We can see the item has been shipped, so we hope you have received the item since heaving the review. However, if you still have not received this item, please contact our customer services team 01422 372333 and they will aim to resolve your issue as soon as possible. Kind regards, Interweave Customer Services Team

“Hi, sorry to be the bearer of bad tidings but I have found I am constantly getting delays when ever I order any of your product's . I just get emails changing the delivery date very disappointing.”

Helpful Report

Hi Craige, Thank you for letting us know of your disappointment. We're sorry for the inconvenience caused. Please note that we are experiencing low stock levels on some stock lines at the moment. This is due to many factors including the delay of incoming stock replenishment from overseas as well as us supplying an inordinate quantity to the NHS for certain products because our competitors have totally run out of stock. Given the external forces at play here, we couldn't have planned for this spike in demand ahead of the situation. With that in mind, our Customer Services team will be in touch with you today, to let you know the expected delivery dates for your order. With kind regards, The team at Interweave Healthcare

“They looked like dust sheets. Really disappointed”

Helpful Report

Good morning Karen, We're really sorry to hear you aren't pleased with the items. Our customer services team will be in touch to discuss your concerns and try to help. We're sorry for any problems this has caused you. In the meantime, if you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Inferior product, sold as xl but might fit a child. I couldn't even get them over a standard sock aid Disappointed!!!!!°”

Helpful Report

Good morning Ron, We're disappointed to hear the socks are not right for you and hope we can help. On our product page, it is stated that we recommend purchasing a larger size than you anticipate needing to accommodate for swelling. We do have a 3XL available in this style. Please note we are experiencing some staff shortages but will try to contact you regarding your issue as soon as possible. We apologise for any inconvenience this has caused you. In the meantime, if you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

Interweave Textiles Limited is rated 4.6 based on 602 reviews