I had tried to phone the company over a period of two weeks. With most phone calls I was kept on the phone for over an hour. My requests for a call back were met with the information that my phone was engaged. As it wasn't I was later told it had something to do with representatives working from home. one person called me on my home phone but said she could not hear me. The length of waiting time caused me to borrow a friends phone. She is Norwegian and has free calls. Each time I spoke with a representative I voiced my opinion that it did not bode well for a claim that I could not get in touch with the company. No one reassured me or even apologised. When making a payment the total amount was not clarified. Most companies taking a payment over the phone will say "I am taking x amount from your card today are you happy with that. I just had" Are you happy to go ahead"? I changed my address on all emails I sent to. you but even today after the payment has been taken I am having to request that you change my address, and ammend the answers to 8 and 9. I have also asked for the amount taken in payment to be clarified. I have never had a, satisfactory answer to my question that if every flat in my block is insured by a different company in the event of damage to the building how do you proceed. I have found my whole experience with you frustrating. I have stayed with you merely because I trust an English company more than a, Cypriot one