Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to renew the insurance cover on my holiday home. The renewal invite I received from my current insurers saw the premium double, so I decided to look for alternative quotes. I completed brief details online for Intasure and received an e mail response saying I would receive telephone contact. I did and was asked additional questions to tailor the cover to my specific needs. The premium was competitive and I agreed to go ahead. I received confirmation and was asked to check the policy documentation via Intasure's online portal. Two of the answers I had given during the telephone call had been misquoted. I e mailed, they were changed and I received an apology. Excellent service setting up the policy, which mirrored the cover from my previous insurers at 10p more than I had paid 12 months ago. A result!!”

Helpful Report

Posted 6 years ago

“Julian, the guy that sorted out my insurance was very helpful and quick”

Helpful Report

Posted 6 years ago

“I can only comment on the quotation and acceptance process and hopefully that is how it will stay over the insured period. The quotation phone call was well managed between two individuals though I did struggle to clearly understand what one of the advisors was saying - a phone line problem perhaps or accent not sure which. However, details were taken competently and information given in a comprehensive manner. The initial price was a little on the high side compared to competitors but after "referral to the underwriters" and a follow up email the price dropped to an acceptable level. Why this had to be referred to underwriters when their reason for decreasing the premium was removing emergency travel for a second property in the UK I don't know! I am sure this could be accommodated in the initial quote parameters + why even if abroad would you include emergency travel in a buildings and contents policy when this would be covered under other travel insurance surely? Regardless, I decided to proceed with the quote. The phone call to accept the quotation was well handled though I think perhaps the call handler may have realised that he was exceeding his call handling time target towards the end as he moved into "get her off the phone" mode talking at high speed to the point either that or he had my bank details! I told him off for doing so! So I could have spent many more hours getting more quotes than I did and perhaps in a years time I will but the price at the time seemed fair. The customer service was good. Like any insurance policy the proof is in response to any claim so hopefully I will never find out how good you are!”

Helpful Report

Posted 6 years ago

“prompt, professional A bit pricey however !”

Helpful Report

Posted 6 years ago

“Very polite and helpful person helped me to renew my policy easily and stress free”

Helpful Report

Posted 6 years ago

“Jamie was very efficient an friendly in asking all the necessary questions explaining things as we moved through my enquiries in an easy to understand manner. I had a couple of follow up calls making sure I had received the information and it was all clear. They did not plague me or pester, just professional and warm.”

Helpful Report

Posted 6 years ago

“Once handed over from GoCompare your operative Julian dealt with the matter very efficiently. His courteos manner was refreshibg to deal with.”

Helpful Report

Posted 6 years ago

“Helpful, clearly explained. Made a difficult insurance predicament easier! Although I do believe that listening to the various "statements", that are required to be read to customers, is somewhat tedious. Given that there is a 30 day cooling off period when the opportunity to read through everything is more than ample, is it necessary? But this is not a reflection Intasure's service as all insurance companies do the same.”

Helpful Report

Posted 6 years ago

“Had e-mail to remind me policy renewal due Followed by phone call week or so later, made easy to sort payment”

Helpful Report

Posted 6 years ago

“Very helpful, made sure I understood everything, and give you time to read through the insurance papers before you sign anything.”

Helpful Report

Posted 6 years ago

“Verry helful and polite”

Helpful Report

Posted 6 years ago

“I called on the phone line and all my questions were answered clearly, patiently, and fully. There was no hard sell just straightforward information about what was offered and what was what. Thank you.”

Helpful Report

Posted 6 years ago

“Clear and helpful”

Helpful Report

Posted 6 years ago

“Prompt answer to call Efficient and polite service Thank you.”

Helpful Report

Posted 6 years ago

“Very responsive. The policy is just what we were looking for.”

Helpful Report

Posted 6 years ago

“Everything was fine, but getting insurance quotes is really boring so make it less so!”

Helpful Report

Posted 6 years ago

“Efficient company who got me what i wanted.”

Helpful Report

Posted 6 years ago

“Efficient telephone service for renewal of policy.”

Helpful Report

Posted 6 years ago

“Andy was very professional and helpful which made the renewal process very easy.”

Helpful Report

Posted 6 years ago

“Efficient, helpful UK-based call centre”

Helpful Report

Posted 6 years ago

Intasure is rated 4.7 based on 7,176 reviews