Name: Infinity Motorcycles
Rating: 4.74

“Excellent service and price very well done”

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Posted 3 years ago

“Good range of products, quick delivery and good customer service”

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Posted 3 years ago

“Nice friendly staff, good selection of kit”

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Posted 3 years ago

“Amazing to order from. I mistakenly ordered anytime delivery next day and realised I would be leaving for the airport the following day at lunchtime. A quick call to Infinity and the amazing girl quickly dug out my parcel and put in am delivery without charge. 5star customer service! I will order all my bike stuff when possible from Infinity in future. Thanks infinity team..”

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Posted 3 years ago

HI Andy, Thank you for leaving a glowing review of our online team, I will pass the feedback on. We hope to see you soon. Thanks Danielle

Posted 3 years ago

“Happy with service as it should be, will order again”

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Posted 3 years ago

“Great service as ever from Infinity and hassle-free delivery too.”

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Posted 3 years ago

“You sent out a used pinlock as new that I had to return , then I had to chase tofind out what was happening with the replacement, happy customer before but very disappointed at the moment”

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Posted 3 years ago

Hi, I am terribly sorry for the recent experience you've had with Infinity Motorcycles. I hope that this does not affect your shopping with us. We hope to see you soon. Thanks Danielle

Posted 3 years ago

“Quality products,great service and delivery!”

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Posted 3 years ago

“Good price and arrived on time.”

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Posted 3 years ago

“Excellent products but most of all Excellent customer service, highly recommended.”

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Posted 3 years ago

Hi Greg, Thank you for your lovely review of Infinity Motorcycles, I will pass the feedback onto our team. We hope to see you soon. Thanks Danielle

Posted 3 years ago

“I Received the order not the next day, as advertised, but the day after that, The jeans I received had 1 knee protector missing and both hip protectors missing, So had to return but, has it happened they where ttoo big anyway, Asking for the smaller size on return Received the smaller size and all was good in the end,”

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Posted 3 years ago

Hi Lee, I can see that you ordered some jeans with us on 24/10/2022, they were picked up by our carrier on 24/10/2022. There was a delay within Parcelforce and your product was delivered on 26/10/2022. I would like to apologise for the delay in your order getting to you. I am gad that the exchanged size was sent without error. We hope to see you soon Thanks Danielle

Posted 3 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

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Posted 3 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 2 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

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Posted 3 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 3 years ago

“The best customer service ever. They go above and beyond expected standards.”

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Posted 3 years ago

Hi, Thank you for leaving a lovely review of infinity motorcycles. We hope to see you soon. Thanks Danielle

Posted 3 years ago

“Great service fast prompt they did exactly what they said re delivery and service. Will happily buy from them again”

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Posted 3 years ago

“Top quality RST product. Excellent price and excellent delivery. Would definitely recommend this company”

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Posted 3 years ago

“Very pleased. Cheapest price for the item online. Very quick delivery.”

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Posted 3 years ago

“Offer good prices and quick delivery”

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Posted 3 years ago

“Always an easy purchase and delivery, When we visit in store at the camberley warehouse the staff are always very helpful.”

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Posted 3 years ago

Hi, Thank you for leaving a lovely review of our Camberley store, I will pass the feedback to the sales staff. We hope to see you soon. Thanks Danielle

Posted 3 years ago

“As always from purchase to delivery I couldn't ever fault the service provided. Super happy with my leather jacket for my husband.”

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Posted 3 years ago

Hi Mrs Thorpe, Thank you for leaving a lovely review of Infinity Motorcycles. We hope to see you soon. Thanks Danielle

Posted 3 years ago

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