Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,092 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good reliable service. Items arrived promptly and well packed. I had to return an item that was the wrong size - the process is very simple and generated an immediate refund. The range of products and prices are good, but they do bombard you with emails.”

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Posted 5 years ago

“Good quality and great customer service.”

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Posted 5 years ago

“Bad customer service”

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Posted 5 years ago

Hello, I'm sorry that you were not completely satisfied with our customer service. We value your feedback and are constantly seeking to improve wherever we can. Could you provide us more detail on how we disappointed you and is there anything I can do to help? You can email us at reviews@infinitymotorcycles.com or respond to this comment here. Kind regards, Jonah

Posted 5 years ago

“Parcel arrived in good time with no problems. Items were for my son in law and he was very pleased with the bike covers.”

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Posted 5 years ago

“Bought a intercom for husband for Christmas was just what he wanted. Delivery was as expected.”

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Posted 5 years ago

“Very happy with the service.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Excellent product. Brought for my husband and he is really pleased. Easy website fast delivery”

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Posted 5 years ago

“Excellent service, fast , helpful and efficient.”

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Posted 5 years ago

“Easy to use website. Good price. Good service. Can't ask for more.”

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Posted 5 years ago

“Great service and really quick delivery. I will certainly look at Infinity when choosing my next Bike gear”

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Posted 5 years ago

“Clear and simple ordering process. Swift and correct execution of dispatch and delivery with full transparency to client.”

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Posted 5 years ago

“Great help in finding a jacket for my girlfriend that fits perfectly, as she is tall & has long arms... thanks you guys for your help.”

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Posted 5 years ago

“Always great service”

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Posted 5 years ago

“Order came sooner than expected and item was of good quality and exactly as described. Very happy.”

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Posted 5 years ago

“Amazing”

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Posted 5 years ago

“Henry at Farnborough was super helpful. I had narrowed down my choice of helmets to two. One was in stock but the right colour of the other wasn't. I paid for the one that was in stock and left it with him (helmets are non returnable, I worked for a competitor years ago and I am understanding of this) until the other arroved in store. Henry phoned me straight away and I went to the store that day. He allowed me to try on both lids and I cose the item that was ordered in. He refunded the original purchase and and by that point a new promotion was valid on the item I chose and he adjusted the costs in line with the new promo and it was in my favour even though he knew I was happy to pay the price advertised earlier that week. Price was good, Covid protocols were good and Coms were good. I'm very happy with my purchase. He even advised me to hold off buying the accessories I wanted because I'd be entitled to a voucher through my loyalty card which was emailed promtly and I saved a further ten pounds. If Henry's boss is reading this, give him a pay rise. He deserves it. I'd never have gotten that level of service from a web based retailer and the cost was also comprable.”

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Posted 5 years ago

“Prompt delivery after order”

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Posted 5 years ago

“The product I ordered in November was not going to be available for delivery until March, so we agreed to cancel the order. I had to chase twice to get the refund. I like infinity but this last encounter has been off-putting.”

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Posted 5 years ago

Hello, I'm sorry you were unhappy with your recent experience with us. In-store refunds are processed at the same time as your return, and the funds take around 5 working days to process into your bank account. I apologise for the delay, but this is an automated process that we cannot speed up and we ask for your patience. Kind regards, Jonah

Posted 5 years ago

“I have always had excellent service, not only from Infinity York but also when ordering online”

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Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 9,092 reviews