Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,092 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, value and communication.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Fast responding and help to resolve fast return to me. Good quality and perfect support”

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Posted 5 years ago

“Love the store really friendly staff always helpful, only popped in to have a look and found exactly what I was looking for, top quality jacket”

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Posted 5 years ago

“Good communication and a good discount on a quality helmet. Very fast dispatch by tracked courier. Will definitely use again”

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Posted 5 years ago

“Seems slightly strange to write a positive review when my very first purchase was for boots that simply didn't fit. The returns process however could hardly have been more efficient. My call was answered quickly by a helpful human and the money was refunded very soon after I had used the returns label to drop the goods at the local post office. Will definitely be back - thank you.”

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Posted 5 years ago

“Excellent customer service re ordering online for organising returns, looking at alternatives, stock checking etc and organising re-financing and even dropping the price of alternate kit to help get deal done.”

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Posted 5 years ago

“Wanted a Sena 50S and contacted infinity about price match not only matched but free postage. Ordered and delivered within 2 days. I had previously bought a Zumo XT at a great price which qualified me for a £10 voucher which I used. Highly recommended. Thanks for a great service. Remember to use your”

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Posted 5 years ago

“Orderd on the 30th then phoned up on the 6th to see what is going on with my order because I had no confirmation then he told me they was waiting for one order to arrive from the manufacturer and it is now in stock so it would be dispatched the same day so on the 7th I still had no confirmation so I emailed them saying if it will not arrive by the weekend I'll shop elsewhere but as normal no one gets back to you . Later that evening I had a sms saying its on its way by parcel force Why could you not send the 2 items in stock and send the other one when it arrived. The delivery company you use are rubbish on my 2 previous orders they all got sent to the wrong delivery depots twice and was late”

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Posted 5 years ago

“Terrible customer service. I went to the Clapham store to try some leather trousers only to find the staff annoyed by my questions, unhelpful, and with a "know it all" attitude. Never again”

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Posted 5 years ago

Hi Alessandro, I'm sorry for the delay in responding to your review, and I apologise that you were unhappy with your recent experience in our Clapham store. The aim of our sales staff is to endeavour to do whatever they can to assist you, but if you feel our staff were unhelpful in this regard, we apologise and will whatever we can to improve our services. I have forwarded your review to the manager of our Clapham store to ensure your feedback is addressed, but if you need any further assistance, you can contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Thank you for your help”

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Posted 5 years ago

“Possibly the best customer service I’ve ever received!! Ordered 2 x helmets online and only one was delivered and it was wrong. Called the number on the website and the guys rectified the problem straight away. The correct helmets were delivered out by the next day. One of these then turned out to be too small so dropped it in to the York store for a size bigger. Swapped within 2 mins! Excellent service from Mike & Lewis online and the guy in the York shop.”

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Posted 5 years ago

“Superb customer service. Can't fault in any way and will definitely use again.”

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Posted 5 years ago

“Brilliant stuff 👍”

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Posted 5 years ago

“I was unsure of sizing but advice given on telephone invaluable as the jacket fits perfect. many thanks”

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Posted 5 years ago

“Really helpful on the phone gave practical advice and followed up with an email. Would not hesitate to use in the future”

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Posted 5 years ago

“Great service as always and speedy delivery also very helpful and rewards what more can you say 5*”

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Posted 5 years ago

“Extremely helpful even with returns..”

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Posted 5 years ago

“Brought my alpinestar motorcycle ankle boots arrived on time and in love with them say no more”

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Posted 5 years ago

“Ordered on the phone. Very helpful and my Rukka jacket and trousers arrived on time and fit well.”

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Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 9,092 reviews