Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,998 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was sent very quickly”

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Posted 4 years ago

“Always a speedy delivery of there considerable stock of quality biker gear”

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Posted 4 years ago

“Great. Just what I needed and quick delivery.”

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Posted 4 years ago

“Easy to order, but unfortunately has a call a day later to say website was incorrect and had no stock. Refund was made within 48 hours.”

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Posted 4 years ago

Hello, Our sincere apologies for the stocking error that occurred on our website at the time you placed your order. As soon as the mistake was noticed, we contacted you regarding the order. Our website is frequently being updated, however occasionally some updates take longer than expected. But we do what we can to make sure everything on our website is correct and up-to-date as often as possible. Apologies again for the inconvenience. Kind regards, Holly

Posted 4 years ago

“Amazing customer service”

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Posted 4 years ago

“Brilliant company to deal with....Highly recommend.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Excellent communication throughout - nothing was too much trouple for Pad. Gavin Finnie. Note; the CS survey has come through in the wrong name.”

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Posted 4 years ago

“great service i needed to exchange and this was no problem, also very quick delivery,thanks.”

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Posted 4 years ago

“Really helpful staff who helped guide me as a novice rider to exactly what i needed without making me feel stupid!!”

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Posted 4 years ago

“Brilliant customer service. I ordered jacket and trousers from their website which arrived in super fast time. unfortunately it was too small so I jumped in the car and drove through to the York branch. The chap in there was extremely helpful and I went away happy.”

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Posted 4 years ago

“Ordered a new helmet and visor separately and am delighted to praise the process from review to arrival which was impressive! Didn’t require to use the return option however it was clearly articulated as part of the sale and when my purchases arrived! Thank you!”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“very bad service, I don't recommend it to anyone, I bought a helmet intercom, it was not working normally, I tried to refund the money, I didn't have this option, according to Mr mike who treated me very badly and rudely said I could only receive another microphone, as the country's consumer and customer laws say different, so he sent me another microphone and the defect remains, I paid £116 I want my money back and I can't, but I'll settle it in court, horrible post service sale, change soon this rudo guy named Mike”

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Posted 4 years ago

Hello Neto, I'm sorry you were unhappy with the service we provided. I have spoken with our customer service team, and I understand that you have spoken to them regarding your order. We were unable to provide you a refund for your order as you had used the item in question. Your consumer rights are not affected but this only applies if your order was unused. We had offered to accept your item back to investigate a potential fault, but you chose to accept a replacement microphone instead. If this product is still defective, we can also replace this for you. If you have any further questions or queries, please do not hesitate to contact us again. Kind regards, Jonah

Posted 4 years ago

“Not impressed. They're selling goods they don't have in stock, they take your money then email to say, "oh sorry, you items is available, here's an alternative". Bait and switch.”

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Posted 4 years ago

Hello, I'm sorry we were unable to provide you with your recent order. We try to maintain the total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. Our first port of call for our customer service team is to offer an alternative product, otherwise, a full refund is provided. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns, and we would be more than happy to assist you with anything in future. Kind regards, Jonah

Posted 4 years ago

“Excellent customer service, contact and dispatch time!”

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Posted 4 years ago

“Cancelled my order claiming my (used daily) credit card was detected for fraudulent use. Absolute load of tosh. Needed the item urgently so ordered from SBS with same card delivered the next day no issues. Won’t bother with infinity in future.”

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Posted 4 years ago

Hello, I'm sorry we were unable to fulfil your order. We have security checks in place in order to prevent fraudulent use of customer details and bank funds, which are carried out by 3D Secure authentication. Authentication might fail if you provide the wrong 3D Secure details or the information you provided was incorrect. Due to one of these reasons, you failed our security check and we accordingly cancelled your order without charging you. This is not something we have control over but we apologise for this inconvenience. If there is anything else we can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 4 years ago

“Excellent service definitely order from them again 👍👍”

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Posted 4 years ago

“Item purchased was v good delivery as promised”

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Posted 4 years ago

“Brilliant service, Jacket i ordered was too big returned and exchanged for a size smaller within 4 days over the weekend, Really friendly staff on the phone, great price for the items i purchased, will definitely be shopping with Infinity in the future and the Club card discount will help pay for the next purchase,”

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Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,998 reviews