InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.40

4.4 Rating 825 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the crystal. Very annoyed and disappointed that the LED base, which was paid for at the point of ordering, did not arrive. Even more disappointing is the total lack of response from the company once this was brought to their attention. From reading other reviews it would appear to be a common issue which leads me to believe that InCrystals are ripping customers off with this underhand tactic. For that reason I will never use them again and will warn others about buying from them.”

Helpful Report

“The same issue as in other reviews. Paid for the LED base at the point of ordering but did not receive it. I replied to the order confirmation email as stated for any issues. No reply. I phoned the next two days with the promise of somebody calling back. Still waiting. Obviously a tried and trusted way of ripping people off, which is a shame as the crystal itself is very nice.”

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“The crystal is lovely. The LED base hasnt arrived. Ive messaged twice with no respond. I need the base S. AP as it is for a Christmas present.”

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“I am still waiting for it to arrive so I can’t rate it”

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“Extremely poor customer service , still have not resolved an issue from over a year ago.”

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“I waited 3 weeks for my order and when it arrived it was cracked.”

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“Scammers avoid”

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“Have had previous orders and been delighted however this order is sitting at "processing" some 10 days after payment taken. Phone calls are cut off on answer. ?????”

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“No tracking information hasn’t been delivered yet”

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“I can’t review the item, as I have not received it.”

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“No order arrived 3 days late was a personal gift. Tried to phone mail box full emailed no response are you even a company or is it fraud.”

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“Still waiting for my order???”

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“Service was absolutely terrible, delivery took far too long, product itself not good dose not sit in stand properly. Very disappointed!”

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“Not happy customer at all I haven’t received my order Sent two messages and had no contact back from them very poor”

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“Ordered on the second o January. Rang up on the 3rd of January explaining I have ordered the wrong size light base with my crystal a lady told me someone would contact me but no-one has. Emailed twice since then and had no reply. Paid £99 had no reply still not received a dispatch notice I'm now beginning to worry if I'll receive my order at all.”

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“The battery compartment does not work! I brought it solely as not to have cables. Not impressed at all.”

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“Really disappointed with this purchase, I have several ones from other places and they look amazing, the photo engraved has the lining of the photo and they have not even placed it properly in the heart, all others look like it isn't even from a photograph, way too much space has been left and looks tacky, defo won't be ordering from here again, ended up wasting £50, ended up going back to a place I have went before gave the same photo and got it delivered today, looks 10x better and doesn't have the sides of the photo in the heart. It did cost more than this one I bought but considering I just wasted £50 and wouldn't even think about giving this as a gift to anyone, I guess it is true, you get what you pay for, I just wish I actually knew before hand before I ordered and saved me money.”

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“My order came and it was wrong so I contacted them via 2 email addresses more than 3 times and went on Facebook page,tagged them and asked for help and still no reply. Very disappointed”

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“Haven't heard anything from your company or had any update on my delivery and for the amount spent you would think it would be treated with great customer care”

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“The package arrived damaged, with insufficient protection in a poorly fitted cardboard box, and no bubble wrap. E-mailed the company asking for help/replacement but no response so far...”

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InCrystals is rated 4.4 based on 825 reviews