InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.39

4.4 Rating 786 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 786 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact Incrystal by ringing and ringing i finally got through on a premium rate number, i have been promised a call back to which i hold no hope, i bought a multi colour light with remote which was missing from my purchase so have been looking to contact you as you have probably guessed to no avail , sort it out. Neil Dowling.”

Helpful Report

“It's been over 2 weeks since I ordered and no product as yet , also no response to my email sent a week ago either”

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“Shoddy item and poor customer service. I wouldn't recommend. You can barely see the image on the crystal that was sent to me. Not at all like the pictures on their website. They advised they would send me another better quality crystal which never happened. Then when chasing, didn't respond to my communications.”

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“InCrystals have sent me an email to review them so I gave 1 star. I emailed them as it states on the website to upgrade delivery to next day after processing for £8, I received no reply. I was supposed to receive a tracking number for normal delivery which I didn't and I'm still waiting for my crystal to be delivered 5 days late now. So I can only give a bad review.”

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“Not great quality only colour red was expecting a colour change to several colours one bulb not working ,to much effort to send back due to disability,so will keep and look for another else where.will not buy again fron incrystals sorry.”

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“To small in your pictures it’s showing much big”

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“the led base doesn't light up at all, I charged it soon as I received it in the post. if you can help in anyway please or send me another that will work properly Thanks.”

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“Very poor 😢 No info on where or when my purchase I coming... ordered 3 weeks ago”

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“Didn't get all my grandchildren in the crystal photo not happy”

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“Asked to review before I have even had a dispatch notice so here it is 🤣”

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“Product has just arrived and I am very disappointed as the pendant is damaged. I have tried to email Incrystals three times to arrange return and replacement however on every occasion the email bounces back as undeliverable? Not impressed.”

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“The crystal itself was lovely and nice quality, however I was very disappointed with the service as our order arrived later than it should have. We had ordered it as a gift for my friends wedding and unfortunately it did not arrive in time, despite me emailing the company and them telling me it had been dispatched 3 days prior. The light stand was also very poor and cheap quality and did not rotate as it said it would!”

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“I ordered my gift and have not received or even had reply to my emails. Not very business like.”

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“Iv emailed about my order 3/4 times no response ,I don’t no when it’s getting here ,it was suppose to be here today ,disgraceful snd so unprofessional”

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“Still haven’t received my items couldn’t get through and had no response”

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“Terrible quality and customer service non existent”

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“I'll never use in crystal again or recommend you you lied about the date you sent the item out and lied about giving me a refund back , never got the crystal”

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“Didn’t receive all my order, ordered LED stand with the Crystal. Still haven’t received it and wrote 2 emails trying to get in contact but heard nothing back.”

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“I ordered a necklace, then a week later had an email saying its out of stock, and a recommendation for an alternative. I replied to the email asking if my money was being returned or whether I could jyst have the alternative, and I've yet to have a reply 6 days later.”

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“Spent £89 for a wedding photo in crystal to celebrate Ruby Anniversary for a relative but won't be giving it to them. Photo is very faint, not clear like the website,and it falls over as the stand doesn't fit. Very disappointed and waste of money as I now have to buy something else.”

Helpful Report

InCrystals is rated 4.4 based on 786 reviews