InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.37

4.4 Rating 640 Reviews

83 %

of reviewers recommend InCrystals

4.4

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The keyring is OK - rather small and despite the detailed photograph that was sent, the image is difficult to see...”

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“You can only see it with a light underneath. So it's not like on the advered.”

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“The website said I would receive my keyring in a gift box but it came in z little velvet bag which had black marks on it.”

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“Was told last Wednesday 4th May that my heart crystal would reach me with in two days. It is now 7th May and II am still waiting. Now the couple that the engagement present was for will have to wait.”

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“Bit disappointed it was nothing like the picture on the site”

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“Haven't received says still processing after a week”

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“Haven't received it yet, but I'm blaming royal mail and covid, was due a couple of days ago. When I get it , I will review it.”

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“Would have liked more of my photo reproduced on the crystal and the light source to be white instead of coloured lights.”

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“A bit disappointed as my last orders came in a gift box and this was just in a little bag. And it is a gift so had to source a box myself. The key ring is beautiful”

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“Ordered the £99 rectangular crystal with photo of my wife's parents. Very faint picture. Its a Christmas gift so won't know her opinion yet. Overall disappointed. Though the picture would be more defined. No instructions in the box or any care advice. Maybe that's something they could consider improving”

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“Great product however they wrote the message on the plaque itself rather than separately. And they left the personal bit out so bit confused about that.”

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“Was disappointed in the result to tell the truth unlike previous purchase which was stunning”

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“I dont like the chain its on and the heart is a bit big”

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“The product is great but the customer service is poor. I ordered the crystal as a wedding gift through their website. We contacted them and asked if we could collect it rather than have it posted as we needed it in 4 days. On the Thursday we phoned and asked if it was ready to collected and the confirmed they were making it that afternoon and we could collect it at 11am the next day. When we arrived at 11am we were told they had not started it and could be come back in 30 minutes. We went for a coffee and they then rang and asked for the photo again as the person doing it was on holiday. Luckily we were able to do that using our phone. we finally got the crystal at 1pm. Very pleased wit the finished product but very poor communications and customer service.”

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“The communication is fantastic. The product is a fabulous heavy lovely item. I was slightly concerned with the angle of my picture,then realised that is how the heart ❤ stands!! I was disappointed how small the writing was.”

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“Not as good as expected, I have another of these from a different company and the 3D effect is far more enhanced, this image is very flat. Wouldn’t order again.”

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“I made an order on the 19th of February and still haven't received it”

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“Crystal is lovely but disappointing that they didn't send the LED light I paid for... Doesn't make the gift special anymore.”

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“The cyrstal was beautiful however sadly I made a silly spelling mistake which i guess InCrystals was not going to correct (but wish they could have) However when spending so much on these crystals which I have, I do not understand why the packaging is not bubble wrapped when posted for delivery. This is the third time that the box in which the crystal comes in has got damaged. As these items have always been for gifts I would expect to give them out in perfect packaging as well as the item itself. So I'm suggesting maybe when sending out these beautiful crystals, secure the box it arrives in. Thanks Bali”

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“The crystal was nice but the chain it came with is very fine and the presentation was awful as the message was printed on a sticker that was stuck to the bottom of the box and wasn’t even straight. A bit disappointed with this presentation as it cheapens the pendant. The crystal is lovely though.”

Helpful Report

InCrystals is rated 4.4 based on 640 reviews